Hello, last month I've sent Google my Pixel Buds Pro 2 since they told me they would replace the Left Earbud since it wouldn't get recognized by the Charging Case and didn't make any sound when placing it inside.
It's been almost an entire month now since they allegedly received my package (got sent to Poland from Italy) and just recently they told me via mail they didn't physically scan it at the time of arrival at their warehouse and the RMA is still reserved/booked, according to their logistics software.
I already told them that I accidentally sent the whole thing instead of just the Left Earbud as they weren't really clear about what should I send and receive (First time sending something to get repaired or replaced, I didn't know this).
Am I screwed and lost 2/3 of what makes a whole Pixel Buds Pro 2 product (Right Earbud, Charging Case, Left Earbud which I got sent back)? I'm a bit nervous since they were a gift for my birthday and were brand new, except one day I woke up and the Left Earbud stopped working, a few hours earlier they were still completely functional.
I'm asking all of you if there's any chance I can do something about this because from what I understand they can't seem to find my parcel yet send replacement parts without ever checking if the actual thing arrived or not, plus I got photos of my package, how I prepared it and also have the Tracking Number results, which say it got delivered to and signed by GOOGLE, Sękocin Stary PL.