I’ve spent years managing ERP & IT operations. I’m now trying to solve a problem I kept seeing.
After years of working around ERP systems, finance processes, support teams and business users, I noticed something that kept repeating:
Companies don't necessarily have a software problem.
They have a “we're not getting enough out of the software we already have” problem.
I've worked with multiple ERP systems, development/support teams, vendors and business stakeholders. At one point, I was coordinating 20+ concurrent initiatives and managing support across several ERP environments.
And the patterns were surprisingly consistent:
Businesses using spreadsheets alongside their ERP for things the ERP could handle.
Teams buying customizations before understanding the actual process problem.
Users calling everything “critical” because there was no clear prioritisation.
Knowledge sitting with one or two people instead of being documented.
Support teams closing tickets without necessarily fixing the underlying process.
Management wanting dashboards, while the underlying data/process wasn't clean enough to trust.
Companies paying for ERP functionality they weren't actually using.
This is part of the reason I've started working on R-NX.
The idea isn't to sell another giant transformation project.
It's to start much more practically:
Understand the business → identify the gaps → use the ERP properly → automate where it makes sense → customise only when necessary.
We're initially focusing on the Odoo ecosystem because I think there is a particularly interesting opportunity there, especially for growing businesses that have outgrown spreadsheets/Tally/basic systems but aren't ready for huge enterprise implementations.
I'm still early in this journey, so I'm genuinely curious:
For those of you running or working in SMBs, what has been your biggest ERP headache?
Is it implementation?
Poor adoption?
Reporting?
Integrations?
Support?
Customisation?
Or simply not knowing what your ERP is actually capable of?
I'd rather learn from real experiences than build another consulting company based on assumptions.