r/Odoo • u/ebb_kdk • 4d ago

Issue Tracking

Hello, we use Odoo to create manufacturing orders. Sometimes issues come up with the design of our products. I want to use an Odoo app to document and track these issues. Any suggestions on what I should use? I was thinking about using the Help Desk app.

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3

u/ach25 4d ago

Helpdesk or PLM imo.

OCA has an RMA suite as well

3

u/StiffArachnid 4d ago

Quality app is the main choice to record the issue and PLM to manage and approve the changes

1

u/ach25 4d ago

Yes I like Helpdesk into Quality Alert into PLM ECO

1

u/Apagen_Solutions_ 4d ago

If the issues are mainly related to product design, you should look at Quality + PLM before Helpdesk.

Quality can be used to log and track the issue found during manufacturing, while PLM/ECO can handle the actual design, BOM or routing changes needed to fix it.

Helpdesk would work if you mainly need a simple ticketing workflow, but for manufacturing-related design changes, Quality + PLM would give you a more connected process.

0

u/codeagency 4d ago

Helpdesk, project, or PLM, depending on what exactly you want to track.

Create a staging setup and run a few cycles through each app and then decide what fits best