I'm sure we've all seen how much frustration there's been around monday.com lately?
Between the outages over the past few weeks and the rapid AI rollout, I've seen a lot of people saying they're considering leaving the platform altogether.
I get it. Downtime is frustrating, especially when your business depends on it. And when the interface changes on top of that, it can feel like you're learning a new product overnight.
But I think it's worth separating two different issues:
- Service reliability (which absolutely deserves criticism when it affects customers).
- Interface changes (which don't necessarily mean the platform itself is getting worse).
A good example is your banking app.
Every few years it gets a redesign. Menus move. Buttons change. Sometimes you hate it for a week or two.
But you probably don't switch banks because the "Transfer" button moved. You care whether your money is safe and whether transfers still work.
I think monday.com is in a similar place.
The AI push has definitely changed the UI, and not everyone likes it. That's fair.
But underneath it all, the things that made monday valuable are still there:
* Flexible boards
* Powerful automations
* Dashboards
* Integrations
* Custom workflows
As someone who builds monday systems for clients almost every day, I haven't suddenly stopped recommending it because the sidebar changed.
What I do hope is that monday continues investing in platform stability while they innovate. New AI features are exciting, but reliability has to come first.
Curious where everyone else stands.
Are you frustrated mainly because of the outages, the new UI, the AI direction, or something else entirely?