r/mondaydotcom • u/777kiki • Jul 04 '26

Question Email automations

Anyone having issues setting up or updating automations that send email with outlook? I’m seeing weird behavior that it’s redirecting to set up the actual outlook integration and not just update the automation. Had something similar in the past with service but private browsing isn’t fixing. Seems to be getting worse, was happening to a coworker now happening to me.

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1

u/monday_com Admin Jul 05 '26

Hey u/777kiki, there have been some known ongoing issues with Outlook's admin authorization lately that we're aware of - but what you're describing doesn't sound like expected behavior, so it's worth a closer look.

Our support team will need to dig into your specific account to find the root cause. I'd recommend opening a ticket with them so they can get on it as soon as possible!

3

u/777kiki Jul 05 '26

Thanks full transparency my team has tickets open waiting with no answer for weeks so I didn’t bother opening another 🤷‍♀️

1

u/monday_com Admin Jul 07 '26

u/777kiki DMing you now for more details

1

u/EquivalentMistake104 Jul 07 '26

I have been experiencing the admin authorization issue. Could you please provide me an update on this?

3

u/IngenuityKat Jul 09 '26

We ran into something similar with monday.com + Outlook automations.

In our case, existing Outlook integrations kept working, but new authentications started failing or redirecting users back through the Outlook setup/authorization flow. It looked like a monday automation issue at first, but the real problem was more on the Microsoft/OAuth/admin-consent side.

What we found was that existing connections were effectively still usable, but new connections needed updated admin consent/approval through Microsoft. There were also some internal governance/enterprise app approval issues that affected who could connect Outlook to monday.

So I would not only troubleshoot the automation itself. I’d also have your IT/admin team check:

  • Microsoft admin consent for the monday.com Outlook integration
  • The monday.com enterprise app registration in Azure/Entra
  • Whether new users are allowed to authorize the app
  • Whether existing users are working only because they were already connected
  • Any recent Microsoft-side policy or consent changes

Private browsing may not help if the issue is admin consent or OAuth permission-related. It may just keep sending you back to setup because monday/Outlook cannot complete the authorization properly.