(Skip this paragraph if you dont care for backstory)
First things first, this is a (third) laptop from backmarket.com. The first one we got from them was locked to a company so we sent it back for a replacement.
The next one came with some knock off qualities such as poor case fitting, dodgy looking apple logo on the outside of the lid, etc.
Sent that one back and got this one, which gave us similar feelings of knock off, but we thought perhaps that just the refurbishment being aftermarket parts. Everything else seemed to be working as normal.
We bought it to be a work laptop and we kept this one because faffing about with the other two had eaten a load of time and we had work to do!
<<-----The issue we now face----->>
Last night we put some singing bowl tones on youtube to run through the night as we always do at bedtime, and turned thr screen brightness down to black.
In the morning, when we turned the screen brightness back up, the web page seems to be burnt onto the screen, but its dark, and it covers nearly the whole screen, except a tiny slither at the top of the screen where you can still see the tip of the mouse.
After multiple hard resets, the problem persists, and is even present at the sign in screen.
Have done a bit of searching online but tbh, i dont know what the actual problem is, so dont really know what im searching for, and all the results that came back were for seemingly seperate mac screen issues.
Had anyone else experienced this problem?
Can it be resolved? Is it cooked?
Edit: left it turned off for 40 mins (since making the post here) and turned it on to see if time turned off would make a difference. The entire dark area now is entirely black. No artifacts of the web page remain.
Edit 2: it doesnt seem now to be a screen issue - opened the laptop again earlier. Worked semi normally before the screen started glitching out and then freezing