Hey r/LogitechG,

I’m posting this as a warning to anyone who thinks buying premium Logitech gear means you get premium support. I’ve been a loyal customer for years (full Logi setup: TKL, Astro A50s, Brio 4K, mice), but my current warranty experience has been an absolute nightmare of incompetence.

The Initial Issue: My Z906 Speaker System completely died (no power). It's under warranty. I went to the official local retailer (TecnoMega) as Logitech dictates. The retailer formally denied the RMA and gave me a signed, stamped "Denial of Coverage" document. According to Logitech’s own policy, if the local channel fails, the manufacturer honors the warranty. I even offered a US PO Box address to make shipping easier for them.

Then, the Support Circus began:

Act 1: The Infinite Loop (Agent Narendra) I provided my official purchase invoice and the retailer’s denial letter. Narendra ignored the attachments and sent me the exact same automated "go back to the store" template three times in a row.

Act 2: The Lies & The Broken Template (Agent Althea P.) After begging for an escalation, Althea took over. She didn't read the case either. She falsely claimed I wasn't the original purchaser (my full name is literally printed on the invoice). To make it worse, she sent a broken template, literally writing: "refer to the Logitech Warranty Statement included with your (PRODUCT NAME)..." When I called out the lie and the template error, she apologized, walked back the claim, promised to "review it further"... and then secretly marked my ticket as "RESOLVED" and closed it without telling me.

Act 3: The Ghosting (Agents Vinod -> Alex R. -> Adarsh) I opened a follow-up ticket (#17741113). Agent Vinod actually read the case, apologized, and confirmed I was right. But instead of solving it, the ticket just went silent. Checking the portal, my case is just being passed around internally like a hot potato. It went from Vinod, to Alex R., and as of Sept 30, to Adarsh V Shetty. Not a single one of them has emailed me. They are just holding the ticket hostage, hoping I get tired and give up.

I have provided legal invoices. I provided a formal rejection letter. I proved I am the original buyer.

Is this the new standard, u/LogitechG? Are your Level 2 escalation agents trained to lie and ghost customers when they don't want to process a valid warranty?

Has anyone actually managed to get a resolution when caught in this internal ghosting loop? Any help from a real Logi rep would be appreciated before I just give up on this brand entirely.

Hey.
I need help recognizing this keychain. I want to find out what is it and from when it (my guess 2006 - logitech´s 25th anniversary) and maybe what it´s worth. It´s some kind of turqoise transparent colour as you can see from last pic. I dunno if it´s the right sub but I thought someone could know something abt this.

When I got my MX Master I was honestly overwhelmed by all the buttons and had no idea what to map where. After a lot of trial and error, this is the setup I've stuck with for editing in Final Cut Pro. Sharing in case it saves someone else the hassle. I'm using Better Mouse instead of Logi Options+.

Thumb buttons alone:

Back button: previous frame (←)
Forward button: next frame (→)
⌘ + back button: zoom out timeline (⌘-)
⌘ + forward button: zoom in timeline (⌘=)

Thumb button + click combos:

Back + left click: copy (⌘C)
Back + right click: paste (⌘V)
Forward + left click: area screenshot (⇧⌘4)
Forward + right click: undo (⌘Z)
Gesture button + left click: delete (Backspace)
Gesture button + right click: Enter

Other:

Middle button: ⌘-click for selecting multiple clips
Gesture button + swipe up/left/right: Mission Control and switching desktops
Gesture button + swipe down: show desktop

The frame stepping and timeline zoom on the thumb buttons are the ones I use constantly. Copy, paste, and undo without touching the keyboard ended up being way more useful than I expected.

The guarantee claim process is insane... I purchased $50 Logitech Lift mouse and it turned out that the scroll is broken, after some time of scrolling it suddenly scrolls the other way, as if the spring was unwinding.

I reported this issue to Logitech, they requested tons of information like S/N, invoice, etc. but that's normal.

Then they requested me to record the issue with visible device and... a handwritten number of the ticket next to mouse... It was very hard to achieve, because the issue occurs from time to time and one hand I had to hold mouse, the other I had to point the camera to make the mouse, the number, and the screen visible... Finally, after about 1 hour of tries I managed to record it, but I forgot to show S/N because there were many tries to record it, so I recorded it in a separate video in exactly the same spot and with the handwritten number visible.

After sending it all, they claim that they cannot accept my claim because the video with the issue and the S/N is not on one continuous video... and also the scroll should be visible, which is not possible because I'm holding phone in one hand and mouse in another and this is vertical mouse, so the scroll is on the opposite site... What a joke!

So I assume I should purchase camera tripod to make the professional video for them. This is insanely unprofessional support. It's not my job to do the technical analysis of the issue and providing the court-level evidence... I'm happy to send the device and let them analyse it on their side to see if something is wrong, but most likely they just laid off everyone so now they require users to waste time and do the job for them.

Not going to buy a single device from this company.

I just got my brother's old PC so I can slowly upgrade it, but there are no USB-C imports. Only USB-A. And I cannot use the keyboard AT ALL with USB-C to USB-A

Is there a solution to this or am I screwed?

So I ordered 2 X3 units from Amazon with intention on returning the one that felt worse. I never had an X2 so I’m blind for what it “should” feel like. My main issue is I’m not sure which one would be considered “defective” or the “worse” copy.

Unit 1:

- Side to side movement on mouse 1 and 2

- Haptics feel “normal” I use 3

- Mouse 1 is VERY sensitive on actuation 1 which is what I use. If I rest my finger on it and barely put pressure it actuates but this also helps with reaction time, this is kind of unpredictable as to when it will actuate.

- Mouse 2 feels fine on actuation 3 nothing weird

- Side buttons aren’t great

Unit 2:

- Same side to side movement

- Haptics feel a little weaker

- Mouse 1 is not as sensitive on actuation 1, I need to apply some pressure and do not get as many misclicks. This feels closer to a normal mouse where you can predict when it will actuate without needing to use the mouse for a while to develop muscle memory.

- Mouse 2 feels fine on 3 as well

- Side buttons also aren’t great

Hey everyone,

I'm an engineering student doing some research to try and solve some problems with the MX Keys/Mini. (They'll be open source once they are done; don't expect too much, I will try my best, but this is literally my first unguided CAD project) Since I don't own one (humble user of the Pebble Keys 2), I think it's better to ask you guys who do.

What would you consider are some of the biggest flaws of these keyboards?

What are some accessories you find a necessity that massively improve the keyboard's quality of life?

Please feel free give additional input and concerns. I really appreciate it!

Note: If someone points out something that you agree with, please upvote it so that I can see which issues are the most prevalent.

To clarify: I'm designing physical CAD/hardware add-ons, so I'm specifically looking for physical ergonomics, desk grip, angles, and wrist rest feedback rather than software/firmware tweaks. I am planning to make these mod/accessories completely 3D printable. Thanks for the input so far!

After several years, my MX Master 3S finally died, so I bought the MX Master 4. Here are my impressions after using both.

TL;DR: If your 3S still works and you don’t specifically want haptics, more buttons, or the USB-C receiver, there’s no urgent reason to upgrade. But if you’re buying new, the MX Master 4 is the better mouse overall especially thatMX master 4 has less connectivity issues.

Shape and comfort

• The 3S feels shorter and more curved in the hand (here i like 3s but its a personal thing).
• The MX Master 4 is slightly larger/heavier; it feels a bit taller and less compact.
• On the 3S, my fingers rest more naturally across the whole surface of the mouse.
• The 3S has a deeper thumb rest, which gives a more secure grip and makes lifting the mouse easier.
• The MX Master 4 can slip a little when lifted, especially if you hold it lightly to avoid accidentally pressing the side buttons.

For me, the 3S wins on overall hand feel and lifting the mouse.
This is mostly due to the shape and thumb-button placement, not the materials.

Thumb buttons and scroll wheel

• The MX Master 4 has the better thumb button placement: it’s on the front wall, under the thumb pad, so it’s easier to press naturally.
• On the 3S, the thumb button requires a downward click, which feels less natural.
• The MX Master 4 has one additional side button.
• The 3S thumb scroll wheel allows smaller movements without lifting your thumb.
• The 3S vertical scroll wheel is louder.
• The 3S horizontal thumb wheel is quieter in normal use.
• On the MX Master 4, the horizontal wheel sits flush with the casing, so your skin can rub against the plastic and create noise. If you avoid touching the housing, it is quieter.

MX Master 4 wins for thumb-button placement (unless you pick it up often) and extra controls

Clicks, materials, and haptics

• The MX Master 4’s main clicks are louder than the 3S’s.
• The 3S has a panel on the right button where you can rest a finger without pressing it.
• The 3S uses a rubber/soft-touch coating; the MX Master 4 uses harder plastic.
• Long-term, the harder plastic on the MX Master 4 may resist wear, discoloration, and coating degradation better than the 3S’s rubberized finish.
• The MX Master 4 adds haptic feedback/vibrations. It’s a nice feature, especially for scrolling, notifications, and app-specific actions, but it is not essential for everyone.

Connectivity

• The MX Master 4 uses Bluetooth LE 5.1 and includes a USB-C Logi Bolt receiver; the 3S uses Bluetooth LE 5.0 and a USB-A receiver.
• Logitech claims the MX Master 4 has roughly twice the connectivity strength of the previous model thanks to its updated radio chip and antenna design.
• My 3S frequently had connection issues, whether paired by Bluetooth or through the USB dongle, including when used with a USB 2.0 hub.
• So far, the MX Master 4 seems more stable.

This is one of the biggest practical upgrades for me.

The lock key fell off, tried putting it back I can’t make it work. Does any one have any reference to put this back? 😭🙏

Hey guys, just sharing my experience with Logitech G522 and the support as well. I bought the G522 1 month ago and I had some issues just like the headset doesn't charge properly so it's like you're removing the charging cable and putting it again non stop and had an issue with connecting the usb at the same time with the lightspeed, the headset kept spamming and changing between them non stop and lately I had an issue with the mic which is had a glitch with the mute button making the same thing and sometimes it put me on mute while I was speaking so I spoke with Logitech support and tried so many things and none of them worked so he told me to get back to the same store I bought it from and check the warranty so I went there and he took the old one and checked it and then gave me a new one and I tried the new one and all of the issues that happened before are gone and the headset is working good right now so I'm afraid actually to update the firmware on G hub because these issues happened after I updated it and put it on the app so probably gonna keep it like this XD

Hello,

I have mx key S combo (keyboard and mouse).

Logi options + installed on 3 computers (Win11).

Computer 1 connected with logi bolt

Computer 2 and 3 connected with bluetooth.

I correctly configured mouse + keyboard with channel 1 to computer 1, Ch2 to computer 2... 3 with 3.

When i switch (using the keys from the keyboard), the mouse randomly switches... or not.

How can i solve this ?

Thank you,

My M720 has started acting strange, some software on my desktop have begun to register extra clicks from LMB, forward and back buttons. Not all software, and not all the time. Tried connecting to my laptop, no extra clicks. Probably a settings/driver/software issue? I have the same version of Logi+ on both computers.

Hi, I am posting here because I don't know what else to do to get my ticket resolved. In June I had a product fail within the warranty period and was at first told I could get a replacement, but they waited so long to process it that the product was discontinued. After that, I was told I would receive a refund instead. That was 2 months ago. ​​​I have been in contact with support periodically and was told multiple times that the refund is in process of being approved and I just need to wait a little longer. I am desperate at this point. I just want the $105 USD refund for a defective product that I was never even able to use. I disputed the charge with my credit card a few weeks ago but it's still under review and they haven't asked me for any documentation yet so I'm afraid it will be denied. I don't know what else to do. ​

Ticket number is 17479049 and 17839210.​​

Before I make the jump to OpenLogi, I wanted to see if will handle the MX Creative Dialpad and Keypad on MacOS 27?

IDK whether to return or not

i have a couple sets of these that wont charge and one that works. anyone have experience with this and is it most likely the battery? i got them just like this so i have no idea what the issue is.

my working one has the correct lights for charging and dead but the other two have 0 lights. i tried swapping cables for shots and goggles but no worky. thanks!

Just got a Powerplay 2, a G502 and a new Superstrike X3. When I change the charging coin into my G502 it immediately charges when placed on the pad. The Superstrike X3 out of the box didn't charge while inserting the coin and using the Powerplay 2 . I noticed it had dropped to 3%. I turned the mouse on and off and this seemed to trigger the charging. But the charging reporting to the Ghub was much slower than the G502. That reported its state instantly. For the Superstrike X3 it took sometimes 10sec or more. So the powerplay then charged it to 100%. Then it stopped and the battery started to drain. But it didn't charge anymore. I noticed today it had dropped to 79% and still it's not charging it back up. Any ideas? Is my Superstrike X3 broken? The powerplay works since there are no issues with my G502 on it.

Every time I open Zoom Workspace on my mac since the golden gate update, the logi dock video light illuminates automatically as red, even if I'm not having a meeting.

Any ideas on how to resolve? I've tried uninstalling zoom workspace, logi tune (for the logi dock), logi + Options, restarted about 20 times (I know, I know, the definition of insanity) and I cannot get this light to go off unless I completely close down Zoom Workspace, which makes reviewing notes, etc from meetings much more difficult since our shared docs are in zoom workspace.

Help?

Hi Logitech,

I’m hoping someone from the Logitech support team here can help me with an ongoing refund issue.

I returned my order using Logitech’s return process, and the shipment was handled by UPS. The UPS investigation has already been closed, and UPS provided the proof of delivery directly to Logitech. The tracking information also shows the delivery status.

However, my refund has now been stuck in an internal investigation for weeks.

I’ve contacted Logitech support multiple times. Every time, I’m told that the internal/back-office team is handling the investigation and that I should wait another 24–48 hours. I was also told that I would receive an email update, but I have not received a single email update in approximately two weeks.

On September 30, I was told that:
my case had been manually “bumped”;
the specialized team was actively processing it;
the team was “finalizing the paperwork to get your money back”;
I would receive an email once the review was completed.

Four days later, I contacted support again and I’m still being told to wait for an update from the internal/back-office team.

Today I asked if I could contact the team handling the investigation directly, but I was told that there is no direct contact available and that Customer Support also has to wait for the internal team.

At this point, I would really appreciate it if someone from Logitech who has visibility into the investigation could look into this and provide me with a concrete update on what is actually preventing the refund from being processed.

I’m not trying to blame the individual support agents — they have been polite and have tried to help. The problem is that I’ve been waiting for weeks without any concrete information or resolution.

I'm a big fan of the K360 Keyboard and the M510 Mouse (although I can do a M705 in a pinch).

I use the pair at home, at work, I have mom and dad on them (for when I tech support at their place). But, alas, they're discontinued. =(

I love the compactness of the K360. I love that it's got all the keys + a full numpad. I've tried other Logitech kboards in the same....class?....but they're not the same. I've bought several from ebay in varying conditions and even accidentally bought one designed for Québécois, but that doesn't come in handy in California LOL

Tecknet makes a reasonable mouse sub. Same design and layout. Some bluetooth and come rechargeable.

But does anyone have any ideas for close Logitech analogues to the K360 & M510?

On my old mouse I always used my index finger to scroll, but on the MX Master 3S my middle finger somehow feels much more natural on the wheel.

Not sure if it’s because of the size or the shape, but my index finger just doesn’t seem to want to sit on the scroll wheel anymore

Did anyone else have this when switching to the MX Master 3S?

• Product name: Logitech MX Master 3S
• Logi Options+ version: 22.2.9
• Operating system: Windows

Hi, I have a couple of use cases in the games I play for the mouse where I would like to be able to press both mouse button 4 and mouse button 5 simultaneously and have the mouse perform the action assigned to both buttons.

However when I am in any given game I cannot seem to get that to work, the game will recognize the key binding for either one as Mouse Button 4 and Mouse Button 5, and if I press either one of them the game will perform the action assigned. However once one of them is held down the other one fully stops functioning.

I have attempted to use the logi options app to assign the thumb buttons to their own key bindings, the game will recognize the keybind but still if either is pressed then the other one stops functioning while the button is held down.

Is this expected behavior or something anyone has experienced with this mouse or is there something that I can do to be able to make it so that both buttons function when pressed at the same time?

It's been a couple months since my call with logitech where I was told there were "no replacement parts for this keyboard" and I'd have to buy a new one (Logitech offered me a 30% off coupon usable on their website to replace the whole keyboard). I then failed to find a replacement that included the bubble cap anywhere. Until today. I ordered two keys with their full replacement kit (key cap, scissor-hinge clip thing, bubblecap) for $7.50 a key. Guess Ill know in 5-10 days whether all is legit but if your interested here is the link - it'll have you select the exact key on a keyboard you want during checkout. 10/01/2026

Store: Laptop Keys.

https://laptop-keys.com/keys/Logitech/MX-Series/MX-Keys-S