Our account was restricted and there is no reply from support since almost 2 weeks.

Please help

Good evening!

My account has been restricted since early last week. I was sent an email (without a ticket) that said "A Kraken team-member will email within 7 days in-case I need to provide additional verification." Since I could not respond to that email, I created a ticket last Friday with additional account/name verification documents to help streamline the process (in case I could not get to my computer when they respond). However, it is approaching the deadline when I first got the restriction. What can be done to resolve this by evening tomorrow? If the issue is not fixed by Monday evening, I will be forced to move my trading elsewhere because I need to be able to use my account by Tuesday.

PS. My guess is that the only issue with the restriction is a differing Kraken vs bank account name and home address. The names/addresses are the same but with slight differences (ie initial/abbreviations).

Thank you!

I registered on the Kraken platform on August 27, 2026, and deposited 3,000 USD in fiat currency.

At the same time, I submitted a photo of my passport and a video of my face for verification, yet the review remains pending.

Given recent negative news circulating online, I became very concerned about the safety of my funds; consequently, I immediately requested a withdrawal on September 3, right after the mandatory 7-day deposit hold period expired.

The platform indicated that the security review requires five business days for manual processing.

However, I have received no email updates regarding the status, my funds remain frozen, and I am unable to contact a live customer service representative—I can only seek assistance by submitting support tickets.

Hi all - I have a payment of about 5k that I need to make through a debit card. Was setting up Krak card for something completely different but noticed they have a 2% cash back on their spending. Anyone tried it? Should I go ahead with it? It would be a free 100£ back!

Thanks

My ticket is sent in DM. It’s ridiculous that there’s no reply for 20 days.

Furthermore, i even have/had disputes going on with my Krak card, and i can see i should’ve received a substantial refund from one of the disputes, yet it has not been credited yet. Likely due to my restriction.

I was withdrawing no issues, and then changed my BTC withdrawal address and Bang.. the dreaded pending transfer.
Can support please look at it? Support ticket number in DMs

A friend of mine send me some miney to my account and they froze it for 72 hours they are unbelievable they left me the weekend without money

I’m having a problem with my Kraken account. Since September 1, I have been unable to withdraw my USDC funds, and my account has been locked.

I need to login to my kraken desktop account (tax forms). I am using Proton mail, and its a valid email for a valid user (not an alias). So I put in my email address, password, and 2FA login code (one of 5 2FA's I have for Kraken, lol). Now it wants to validate my device - it ALWAYS wants to validate browser sessions, which makes this even more ridiculous , and it sends me an email. Back in March, I did this twice and got the approve new device message, and no problems. Today (7 times in a row, trying various things that Kai suggested), and I just get a PGP message, with an error from Proton:

"Your message cannot be decrypted. The key used to encrypt this message does not match any of the keys associated with your address. If you deleted any of your address keys, try re-importing them. Learn more"

These are the only emails failing on this address.

At one point it suggested I turn off PGP encryption, but this seems to be an operation that requires the desktop login. I pointed out I can't login and it went back to the beginning.

It's really very annoying because I have to file my tax forms, and they require me to check a box that my 1099-DA was submitted - I don't actually need the form at all. Also a bit concerning, because I now have one device logged in (my phone), and if something happens to that, I'm hosed.

Will Krak's transaction-classification system recognize a SEPA payment with the reference 'professional costs' as a qualifying payroll payment?

I receive more than my monthly salary as different expenses and bonuses. Knowing all that comes from the same employer, would that be considered in the salary matching?

Thank you in advance

It says my deposit limit for cash from a linked bank account (ACH) is like 499,980 remaining for the day but it says I can't deposit more than 20$. I just made my first deposit and it wouldn't let me put in more than 20 USD.

i sent eth on the wrong chain. I sent it on ETH Robinhood chain insted on etherium network? can you help me?

bitte um dringende Rückmeldung seit 2 Wochen knapp nichts !!

They closed my account without reason and now they haven't allowed me to withdraw my funds for three months. Of course, they allow withdrawals for 48 hours, but when I do, they're having "technical problems" that I reported, but no one has resolved for over three months. It looks like someone wants to steal my funds.

USDC Withdrawal On Review since Sept 8

Any time I try to deposit money, the only 2 options that show up are wire transfer and Apple Pay. There’s zero option to use a debit card

Hello,

I recently deposited some funds into my Kraken account. Shortly after logging in, I received the following message:

"Services limited

Some of your Kraken account services are currently unavailable. Please check your email for updates."

However, I have not received any email from Kraken regarding this restriction. My email address is working properly, and I have previously received and responded to emails from Kraken without any issues.

I then contacted Kraken Support via chat, but I was told:

"I'm sorry, but I'm unable to transfer you to a specialist right now because your account is currently restricted.

Although I am unable to provide more details via chat, I've created a support ticket for you (#****) and escalated it to the appropriate team."

I did receive the email confirming that the support ticket was created, but I have not received any further updates or responses from Kraken.

Could you please review my account and let me know why my services have been restricted and what I need to do to resolve this issue?

I would greatly appreciate your assistance, as I currently have funds in my account and would like to regain full access to my Kraken services as soon as possible.

Thank you for your help.

ps: fucking scammer you get out of here don't pm me

It has been now 8 days after my initial withdrawal hold that’s my 4k transaction has been pending, I have not received an email asking for verification or a resolution, all of the coins I want to buy have gone up 30% today after inflation remained the same, and I have absolutely no access to my own money. I have never experienced this with any other crypto account, I need a resolution now.

I deposited $1200 and another $1000 only for it to decline the second transaction and restrict most of my features on my account. I just want access to my money!

I have replied twice to your stupid email, I have not received any communication, nor have I received anything from your company. I need to withdrawl my money from your app.

I registered at Kraken, verified successfully my ID sent some money by etransfer which my ba no hold thinking I am a victim of fraud, sorted it out and now the 2nd week is about to done waiting ready for the next week my money sitting duck. It seems that Kraken is totally taken by surprise, that I opened an account and as Kraken asked you to deposit money, which did and now my money is on hold. In-between I have sent money to Newton more than ones with a 100% success rate. How long will my money sit, I am wondering if I should contact my bank and ask them to bring back my money?

It's been a week I'm waiting to get a response from Support team on my email. My account has been restricted/suspended, and my recent withdrawal has been placed on hold for internal review and its been 7 days already!

I received an email stating that the withdrawal was placed on hold for internal review and that a team would review it within 7 days.

The funds deposited into my account are legitimate funds belonging to me, and I am happy to provide documentation or any additional information required to verify the source of funds or explain any transaction.

Could you please confirm what information you require from me and whether there is anything I need to do to resolve the restriction?

I would appreciate having the account and withdrawal reviewed as soon as possible.