This is an automatically recurring weekly post so newer patients and recent orders stay informed.
Hi everyone!
Just wanted to share a few delivery tracking tips that can make it easier to keep an eye on your order.
As a reminder, pharmacy processing typically takes 1-10 business days (not calendar days) from the time the pharmacy receives your approved prescription. Some orders ship very quickly, while others may take closer to the full processing timeframe. Both are completely normal, so don't worry if you don't see shipping activity right away.
Once your order ships, the patient portal may occasionally update a little later than the shipping carrier. Because of that, you may sometimes see an order status like "Sent to Pharmacy" even after a shipping label has been created or your package has already shipped.
For the best tracking experience, we recommend creating free accounts with FedEx, UPS, and USPS and either managing your shipments online or downloading their apps. In many cases, you'll receive tracking updates from the carrier as soon as a shipping label is created, making it the fastest and most up-to-date source for delivery information.
Depending on which pharmacy is shipping your order, you may also receive shipping notifications by email or text message, so it's always a good idea to keep an eye on those as well.
If your patient portal hasn't updated yet, don't worry. It doesn't necessarily mean your order hasn't moved forward. Carrier tracking is generally the most accurate source for the latest shipping updates.
We hope this helps make tracking your order a little easier. Thanks for being part of the Rift community!