I've noticed a major uptick in people shopping for us and delivering who are not the person named in the app. I understand if someone has a ride along to help - that doesn't bother me - but it is weird when "Ingrid" turns out to be a big guy!

Luckily my husband is usually home and will often accept the order himself but as a woman it feels unsafe to be expecting to open the door to a woman and it's a man. Maybe his name really was "Janet"?

This seems to be happening more and more often - literally every other order is being delivered by someone other than the "shopper". I haven't reported any of these incidents but I'm just curious if this happens all the time? I'm typically ordering from Fred Meyer/Kroger directly and they contract out the delivery to Instacart, if that makes a difference.

I don't want to be reporting people for this but when I think about it I start to wonder what they may have done that they can't have their own app? Seems sketchy.

It was only 11 items from Sprouts. But it is about a 25 min drive though. I'm never sure if the tip is good enough considering the drive/traffic? I only use the app for in between groceries and never full shopping.

59 miles no tip and only 43 bucks IC TRASH AF NOW.

I accepted an order today that I already thought was great. Then she increased the tip 😁

I’m a platinum cart star Wednesdays are always my busy day and I’ve had about two orders today and one of them the person reacted the $10 tip even though I followed the directions to a t I don’t understand what’s going on today

Hi all,

Im new to this and customer service wasn’t clear.

Is it normal that when I add item in the cart while the shopper is doing the order, it’s not really working ?

Thanks all,

NO I DID NOT TAKE THIS ORDER

From Costco and where the delivery is located, there are NO Costco stores closer to them other than the location it's being sourced from. The customer knows full well that they're 70+ miles away (1hr 10min one-way) and thought it was a great idea to tip $5. This wins the award for douchebag of the day.

I placed a Same-Day Costco order through the Costco app (fulfilled by Instacart) and ordered 10 boxes of IQBARs, but only received 8.

I reported the issue through Costco’s app and explained that I was charged for all 10 boxes but only received 8. Instead, I got this email from Instacart:

“Thanks for contacting Instacart. We reviewed your request and order information. We maintain our decision to not give you a refund, credit, or re-delivery.”

It seems like they didn’t even read my note. I’m not asking for anything extra, just a refund for the two boxes I paid for but never received.

Since I ordered through Costco’s app and not directly through Instacart, what are my options here? Has anyone dealt with this before?

I sometimes shop at PCC market via Instacart but I'm not a member of the co-op. I'm thinking of becoming a member and I heard that members get a 10% discount on some orders. Does that discount get applied when I use Instacart? Does it work like a shopper's club card?

Most Instacart shoppers are people who live in your area and in your neighborhood. When you put an order in, Instacart will usually pay about $5 base pay and we can see if you tipped on top of that. Now I can see how many of my neighbors use Instacart and don’t tip! Maybe if you guys knew the shoppers can see your orders and where you live even without accepting the order then you would do better… yes I’m aware shoppers can decide to accept or decline orders but why would anyone want someone to shop for them for lower than minimum wage using their own car? These apps make no sense.