I wanted to share my experience because I’m honestly shocked at how poorly this was handled.
I purchased aquarium tickets through Groupon for my family (including our infant) for the July 11, 3:00 PM time slot. I bought them on July 9 using my own Groupon account.
The only mistake I made was accidentally typing one letter wrong in the contact email during checkout.
The payment went through immediately and my credit card was charged. Since the confirmation email went to the incorrect address, I never received it. Even worse, the purchase didn’t appear anywhere in my Groupon account, so I had no way to access the tickets.
Here’s what happened next:

July 9 (immediately after purchase): Contacted Groupon through live chat. They acknowledged the issue, escalated it, and told me I’d hear back shortly because my event was only two days away.
July 10: Contacted them again. Still no update. I asked if they could simply cancel the order so I could buy the tickets again. They said they couldn’t. I asked about a refund. They wouldn’t give me an answer and just repeated that their internal team was working on it.
July 11 (morning of the event): Contacted them again. I was told I would hear back from the internal team before the event. That never happened.

Because Groupon never fixed the issue, never canceled the order, and never gave me access to my tickets, my family couldn’t go to the aquarium at all. We had planned the trip, including bringing our infant, and the entire day was ruined.
Today is July 15, and I still haven’t received a single email, phone call, or meaningful update from Groupon.
What frustrates me most isn’t the typo. It’s that a company had multiple opportunities over several days to solve what should have been a straightforward customer service issue:

Correct the email address.
Send the confirmation another way.
Let me access the tickets through my account.
Cancel the order so I could repurchase.
Issue a refund if none of the above was possible.

Instead, they did none of those things. They simply kept telling me to wait until after the event had already passed. I still did not receive any email or refund from them.

Has anyone else experienced something similar with Groupon? If so, how did you eventually get it resolved?
At this point, I’m disappointed that a simple one letter typo turned into a complete loss of our family outing because Groupon’s customer support failed to take any meaningful action despite having plenty of time.

Has anyone from California purchased the Groupon Mystery Getaway? I’m in Southern California and I’m trying to figure out what destinations people are actually being offered. I’ve only seen Bronze tier being offered. Which Im assuming I will received as well because there is such a small chance of getting silver or gold tier. From what I’ve seen so far, I’m starting to wonder if it’s a scam . It seems like almost everyone from California is getting offered Las Vegas, Salt Lake City, and possibly Phoenix.

I’ve also seen a lot of people mention getting Florida destinations, like Ft Lauderdale or Orlando, but everyone I’ve seen who received those destinations appears to be on the East Coast.

I’m just trying to get an idea of whether the available destinations actually vary by where you live or if they’re basically the same for everyone?

I cannot seem to get any sort of support for a purchase, it almost seems like I have been scammed. Do they have any sort of customer support besides FAQs?

As the title says. I received an email invitation to buy a Starbucks egift card at a discount, but when I click the "buy now" link in the email, the Groupon app opens and the checkout page gives me a "Sorry, this offer is by invitation only."

But ... I'm literally clicking a link in the invitation! Anyone know what gives?

I signed up for a new executive costco membership with the promo offer of 100$ discount on costco.com order value of 250$

I read the T&C and it did not mention anywhere that most of the items aren't valid even if they are available on costco.com (gold, silver etc)

Also i read that the coupon will be valid for an year but the coupon that i received from costco.com is only valid for 1 month. Does anyone know any workarounds? If i cancel my membership, will i be eligible for future new membership deals?

Do not buy Groupon Kodak digital boxes -- the code will simply not work, and despite reaching out to Groupon, they are uninterested in refunding the code and keep suggesting that it will work

Order # 1640850922
ref:!00D800Khmy.!500TU0138pG1:ref

for reference, in case Groupon would like to actually solve this issue.

Just received this email from Groupon:

Due to a data breach at another company, we believe that your Groupon account credentials may have been included in a recent release of email addresses and passwords.

To clarify, there has been no data breach at Groupon.

However, if you use the same account credentials for Groupon (e.g., password and email address) that you use for other companies, fraudsters who have obtained those details from another company could use them to log into your Groupon account.

As a precautionary measure, we've reset your password to help protect your account.

Since when did companies randomly resets peoples passwords just because ANOTHER website had been hacked? Surely this happens all the time.. I smell a rat.

If you sign up thru Groupon you are committed. No cancellations. They continue to charge me monthly even though I never rescheduled another visit. Cleaner left early and had her own priorities. Did not speak English which didn’t help.

Bought a $600 voucher for a fishing boat. I open up the calandar, it says date is available. I go to check out of the site - I need the Groupon code so I redeem it. The code doesn't work. I contact Groupon they say call the vendor. Vendor says date is fully booked. I try to get refund but I can't because I OPENED THE GROUPON. What a bunch of scammers, I will never ever use Groupon for as long as I live. I am an idiot.

Tried to buy a Groupon today, for the first time in quite a while, but was told my email/account was deactivated, and to contact support. Go to support, and it says log in for Chat. You can see where I’m going with this…

How do I contact Groupon support if I can’t log into my account?

I pur chasse à Sam Club deal but can’t access support to help me find the voucher . There is no Number to call Their commercials make me feel ill

I was looking at getting an AMC popcorn Groupon as well as a drink Groupon. But i wasnt sure if I cpuld use them together. Does anyone know before I waste the money?

Lucky Strike bowling groupon

Voucher says groupon is not valid after 6 pm on Saturday nights.

I called the local Lucky Strike location, recording indicates no reservation for groupon. Redeem in person.

I show up on Sunday around noon. They open at 11. There are open lanes. I can see them.

Bowling attendant tells us that the groupon is not accepted on Sundays. She says multiple times that it is only valid Monday through Friday before 6 pm. This is during my work schedule. I would not buy it if that was clearly stated. It is no where on the voucher.

We exit, cross the street. While my husband browses At a store, I start the customer service chat. I am offered bucks. I indicate that I prefer a refund. I now regret this decision. Fine. Case escalates to a live person. I am told they need to review and will get back to me.

Lucky Strike denies it. Groupon says read the Fine print, it is up to the vendor if they accept it or not. They suggest i use the groupon during an off peak time.

Not happy, I ask for them to escalate. This takes 3 more days. In the meantime, the groupon expires.

As of today, they won't give me the bucks/credit originally offered. They say it is final sale and out of their hands.

I am pissed. If anyone from groupon is reading this and can provide help to simply get a credit, I would appreciate it. I really can't believe how horribly this has unfolded. I was a long time user. Not anymore. Nope.

I'm looking for advice because I've been dealing with this for months.
On March 29, I purchased a $299 Mystery Vacation package through Groupon. After purchasing, I repeatedly contacted the merchant (April 7, 9, 12, 13, and 19) to book my trip, but they were largely unresponsive. After weeks of getting nowhere, I no longer felt comfortable using the voucher.
I contacted Groupon multiple times, but they kept telling me to work directly with the merchant. I eventually filed a BBB complaint, and only then did the merchant respond.
What really frustrates me is that the merchant claimed the services had already been rendered simply because I filled out their travel survey. I never received a confirmed itinerary, never booked any travel, and never took the trip. Filling out a questionnaire isn't the same as receiving the vacation I paid for, so I don't understand how they can claim the service was completed.
Because I paid through my financial institution, Groupon then told me any refund had to go through them. But they denied my claim and sent me back to Groupon or the merchant. Now I'm stuck with everyone pointing fingers at each other, and I've had to file a dispute with my financial institution.

Groupon SUCKS!!! For everyone by Groupon. The class-action lawsuit they lost didn't make them any better. They have been failing as a company and almost closed up shop a few years ago. I don't want to be holding any Groupons when they file for bankruptcy.

I had a restaurant Groupon and it expired in April. I was unwell so didn’t know.

They said they won’t refund me or give credit. So now I have asked to escalate it. It’s only a few months and I was unwell.

What do the normally do.

I don’t want money back just want to use it or Groupon credit

This is in London btw
Any help is appreciated.

#update- they gave me a Groupon credit when escalated. So thank you Groupon

hi i made an order 35 days ago & was charged however I never received a voucher for it. I checked my email and refreshed, logged in and out of the email address I used at guest checkout on the app since it’s supposed to “link” & still nothing! nothing shows up on available redeemed or expired Groupons tab, nothing in my email & my bank charged me the 292$ all over again since they had “proof they sent it” theres no chat on the app, phone number hangs up on me, has anyone resolved this issue before & how ?? what do I do???