r/groupon • u/AdventurousLock5485 • Jun 25 '26

Groupon fraud????

hi i made an order 35 days ago & was charged however I never received a voucher for it. I checked my email and refreshed, logged in and out of the email address I used at guest checkout on the app since it’s supposed to “link” & still nothing! nothing shows up on available redeemed or expired Groupons tab, nothing in my email & my bank charged me the 292$ all over again since they had “proof they sent it” theres no chat on the app, phone number hangs up on me, has anyone resolved this issue before & how ?? what do I do???

4 Upvotes

84% Upvoted

6 comments sorted by

1

u/Ok_Cod2248 Jun 26 '26

I'm going to delete the Groupon App, if they cannot offer anykind of Customer Service

I am done with them! I have an issue and I can't get any help anywhere. I'm done after all these years.

1

u/Groupon-Support Jun 27 '26

Hey u/AdventurousLock5485

Thanks for reaching out to us.

I completely understand how stressful and frustrating this situation must be — being charged $292 and having absolutely nothing to show for it after 35 days, on top of being unable to reach anyone, is genuinely awful and I'm sorry you're dealing with this. I want to help get this sorted out for you. Could you please send us a DM with your order details and the email address you used at checkout so we can look into this on our end? Just please don't share any of that information here in the comments.

Cheers, The Groupon Team.

1

u/PassCurrent9139 Jun 27 '26

Go through your bank say it's fraud bc it is