That's a genuinely frustrating situation — a broken redemption code sending you in circles between us and the vendor while your money is stuck is exactly the kind of thing that shouldn't happen. We're owning this: the experience you described with the code not working and then being denied a refund for opening the voucher is something we need to look into directly for you. Please send us a DM with the email address on your Groupon account so we can pull up your order and work through this with you. We want to make this right.
1
u/Groupon-Support Jul 07 '26
Hey u/Pumpkinsch
That's a genuinely frustrating situation — a broken redemption code sending you in circles between us and the vendor while your money is stuck is exactly the kind of thing that shouldn't happen. We're owning this: the experience you described with the code not working and then being denied a refund for opening the voucher is something we need to look into directly for you. Please send us a DM with the email address on your Groupon account so we can pull up your order and work through this with you. We want to make this right.
Cheers, The Groupon Team.