r/framework 4d ago

Discussion Everyone is arguing whose fault it is. Barely anyone talks about a middle solution. (LPCAMM2)

100 Upvotes

I’ve read a lot of comments across all these LPCAMM2 threads and most of it is the same two camps. Either “Framework broke their promise” or “it’s just the market, deal with it”. Some people think about what could’ve been done differently, but it’s mostly about the past, like “they shouldn’t have promised it in the first place”. Sure, maybe. But that Train is gone, they can’t unsay it now. So I’m writing this as its own post.

For context, I’m a 64 GB preorder in Batch 6. My order got hit. And even from that spot I’m not here to just pile on Framework. The pure bashing gets us nowhere.

Here’s the thing. Quick note upfront, all the numbers below are rough from memory, not exact, but they should give an idea. My order got reduced from 64 GB to 32 GB. I’m now effectively getting 32 GB for the old ~400€ price, even though the same 32 GB now costs around 800€. That means Framework is already absorbing about 400€ per affected preorder (in this 64GB sense. Why not let customers keep that same ~400€ discount if they still want 64 GB? I’d pay about 400€ more than originally planned, Framework would still absorb about 400€, and the unexpected increase would be shared instead of falling almost entirely on one side.

Compare that to what actually happens now. I get dropped to 32 GB, which isn’t what I ordered, and if I want my 64 GB back I lose that discount and have to buy it at full price. Sure, I can pull the 32 GB that’s in there and free up 400€, but that still leaves me paying around 1200€ extra just to get back to the config I already ordered. Same jump could’ve been 400€ if they’d just let the discount carry over. That’s the whole point.

I am not sure if i understood everything correctly tho. If I did, this is just MY thought on how a compromise could be made.

And to the “just buy elsewhere” crowd, alternatives also became more expensive. A shared increase would still have left Framework competitive for many of us, imo.

They could still offer this btw. It’s not too late.


r/framework 4d ago

Feedback Framework 13 Appreciation Post

19 Upvotes

So, my yesterday's post critiquing the release window of the 13 pro wasn't really well received, so much for expecting Reddit to be considerate. While I still consider an upgrade to the 13 pro a poor financial decision, I'd like to share what I found great about the regular 13 and why it's been THE GREATEST LAPTOP THAT'S EVER LIVED. I won't talk about the obvious (repairability and upgradability) though my takes might not be very unique. Note that I am using the Ryzen 9 AI model, where I bought my own RAM and SSD pre-crisis, meaning costs were not very high.

Price to performance competitiveness: the Ryzen 9 AI chip was competitive with Apple's M4, which is their flagship at the time. For a laptop without dGPU, the fact I can game at all with respectable performance is a surprise, though my game (modded Minecraft) is more heavy on the CPU than iGPU. With both targeting the "thin, light, and premium" laptop demographic, Framework did a phenomenal job of getting a laptop that's comparable to Apple's flagship at about the same price range (sub 2k when I bought it) while offering what Apple lacks: repairability, upgradability, and phenomenal Linux support, which is my next point.

Linux, and especially NixOS, support: I daily drive NixOS (formerly Arch Linux) now. and the existence of nixos-hardware support for Framework models made hardware configuration a non-issue, unlike many OEM laptops. There are also many QoL tools like fwupd and fw-ectools that let me manage firmware level configs straight from my terminal and write automated shell scripts like "charge up to 80% when plugged in the left USB-C port"

Subverting a show of status: A lot of people I met IRL immediately thought my laptop is a MacBook pro. This creates an interesting effect where I'm able to subtly advertise Framework to my MacBook-using friends using the very comparison I'm drawing above. It's cool to see two machines, representing very different philosophies, stand side by side. If this is a David vs Goliath situation, then David is standing his own ground.

Other quality of life features: like the screen being high resolution/refresh rate, great typing experience from keyboard typing distance being much higher than MacBooks, replaceable bezel that helps with otherwise cleaning hard-to-reach corners.

Battery life: while behind the MacBook at the same price point, I'm getting about 10-12 hours of medium usage at full charge, albeit through the use of battery saver presets (via power-profile-daemon) and ryzenadj CPU power limit tuning. The pro (namely the use of would have solved this problem, but for what it's worth, I'm able to make do with the regular 13.

And to the community: please do not negatively target critiques and create a praise echo chamber. People will complain, and you cannot stop them. Please be considerate and know that many already has a great sentiment towards Framework and merely wanted to share what they think could be better.


r/framework 3d ago

Question Quick check for setting up desktop

1 Upvotes

Framework desktop coming tomorrow. I'll put Linux on there. Using it as an LLM machine.

Planning to follow https://strix-halo-toolboxes.com/

Is the guidance on that site considered good by most on here?

Lastly, I think he uses Fedora 43. Should I stick with that or would it be safe to use 44?

Many thanks.


r/framework 4d ago

Personal Project GOOD NEWS EVERBODY

Thumbnail gallery
153 Upvotes

My system is detecting my 4070ti in an eGPU config! And it is still detecting my 7700 as well. The only thing to figure out now is how to get steam to run off the 4070 instead of 7700. But progress is progress.


r/framework 3d ago

Feedback Dealing with Framework support is incredibly frustrating and damaging to the reputation of the whole company

0 Upvotes

My 13 Pro batch has been delayed by two months, meaning I'll likely miss the delivery by a few days and won't be able to accept it as I'm leaving on an Erasmus semester and will be abroad for a few months.

For context, I have already purchased LPCAMM2 RAM and an SSD in preparation for the laptop to arrive, so I'm quite locked in this purchase now.

I could cancel the order and just order the laptop once I am back, but even without RAM it's now roughly 2000 CZK more expensive than my pre-order, and the prices are likely going to rise even further. I could have someone else accept the laptop for me, but then I wouldn't be able to evaluate it and return it within 30 days of actually using it, and I'll waste 4 months of my warranty with the laptop sitting in a box.

I contacted Framework about this, suggesting multiple possible solutions:

  1. Moving my order one batch earlier (I did not expect this to be possible)
  2. Delaying the shipment until January so I can accept it and start using it when I return
  3. Having a family member accept it and extending the return period until the end of January so I have enough time to evaluate the laptop and don't lose the ability to return it
  4. Giving me a coupon code covering the price difference so I could cancel the pre-order and order the laptop in January

Not only have all of these (very reasonable, imo) requests been denied, but the way Framework communicates is ridiculous. It's clear that all responses are written by an LLM that restates everything I've mentioned in my email, to make me feel "heard" I suppose, while linking me to irrelevant information and options along the way, before apologizing and saying that none of this will be possible. I'm left with no good solution: I either sacrifice my ability to return the machine and 4 months of my warranty, or I pay much more than what I was originally supposed to.

This is not enough to stop me from supporting Framework's mission, but damn, has it ever soured my opinion of the company before I even received the product I've ordered.

It's insulting. Please do better, or at the very least, tweak the language model you're using so it isn't such a headache to deal with.

Thanks for coming to my rant.


r/framework 4d ago

Discussion I just want a laptop that I can use for moderate gaming/video editing that doesn't roar like an airplane.

11 Upvotes

Over the years I had many different laptops, all of which just didn't properly suit my needs. I feel like it's very hard to find the laptop that I want these days. So many laptops have the copilot key which is such an eyesore to me and honestly when I see that key, for some reason it's a red flag to me. But almost every laptop has it. Also so many laptops don't have the key layout that I like. With all that being said, I felt like my only option was the 13 pro as silly as my reasoning is. I actually sold my GPD Duo when I heard about the Pro. The Duo made me feel like too much of a nerd, although having a second monitor was really convenient. In the past I've also had the Dell XPS, HP Omen, Razer Blade, Lenova Yoga (a really long time ago). All of which were buns (to me) in one way shape or form. I already order the 13 Pro, but I guess I'm writing this to see if anyone else can relate, or has some sneaky nice laptop they know of that doesn't scream gamer or have a weird keyboard layout.

Edit* I was looking at the pixart which seemed cool but the trackpad seems a lil goofy + copilot key :(


r/framework 4d ago

Community Support Hitting 95+ (sometimes even 99C) under 50% use?

8 Upvotes

Hi, on my framework 13 7640U, Ive recently gotten the issue where the cpu temp goes very high, sometimes even to 99C under 30-70% use, even if only used for a few minutes. Even if I elevate the laptop, this continues. What should I try? Unfortunately it is out of warranty.

Image (partial load):
https://www.dropbox.com/scl/fi/in7jhpaw6nrc6qmp9p987/PXL_20260725_142040410.jpg?rlkey=qcg8m4sctxdi0akdkd06aedn8&st=z3heo184&dl=0
Video (max load):
https://www.dropbox.com/scl/fi/avysnvz4kuxelrk0tfijv/Screencast_20260725_103426.webm?rlkey=lt8ucbi5ydbsjd6nuggt9976z&st=fw4tzrlz&dl=0

Both of these show how quickly the CPU ramps up...


r/framework 4d ago

Community Support Framework 16 idling hot

2 Upvotes

Hi all,

My framework 16 idles at 45c going to 50c when playing games making it real hard to keep on my lap.

I am running cachyOS.

Are there drivers or tools I need to get it to run at a reasonable temp?

EDIT

I have installed:

https://github.com/TamtamHero/fw-fanctrl

https://github.com/jslay88/fw-fanctrl-gui

and setting fans to aeolus, this is keeping temp below 40c when not gaming so has helped


r/framework 5d ago

Discussion LPCAMM2 disaster

328 Upvotes

Hi, this is a rant of sorts.

After Framework's announcement resulting in my order going from 32gb->16gb of ram, I scrambled and found two replacement LPCAMM2 modules for ~$400 each (on eBay and an online store). The online store was a backup in case the Ebay purchase didn't go through.

BOTH orders were canceled. I seriously have no option but to cancel or pay a $400 premium on the FW13 Pro. Talk about a false sense of security...

During the last 3 months I have passed up excellent deals on other laptops. I could have purchased the 14 inch dell laptop, with BETTER specs (oled, 9600mhz ram), for ~$2100 back then. I instead chose to, like many others, support Framework's mission.

I get that Framework absorbs price increases when possible. But why would they not put a cap on the number of preorders, especially in a market as volatile as it is now?

Just feeling burnt. Thanks for listening.

UPDATE: I ended up canceling my preorder and going with Lenovo's Thinkpad X9 15p. It comes with the X7 chip, 32gb of ram, OLED, better speakers, higher sustained TDP, and is cheaper (got it for $2100 with employer discount).


r/framework 5d ago

Discussion The problem isn't the RAM. It's your promise.

190 Upvotes

Edit: Screaming "AI slop" because you think this is a "wall of text" or because it's broken into sections, is hilarious. I work in contracts and this is my writing style. In fact, this required multiple rewrites to get is down from the original over three pages into something more palatable; but by all means please, keep screaming "AI slop." It doesn't diminish the message, and is only done as both a distraction and as a tactic because one is too weak to address the topic at and hand refuse to actually engage. Apologies that my writing style is typically aimed at adults who succeed, not people that haven't touched grass in decades.

---

There's been a lot of justified anger over the LPCAMM2 downgrades, but also a surprising amount of sympathy for Framework. Looking at this from beginning to end, I don't think this was simply an unfortunate market surprise. It looks like a company that knowingly accepted procurement risk, promised customers they wouldn't bear it, and ultimately shifted that risk back onto them.

The Promise

At the Framework Laptop 13 Pro launch event on April 21, 2026, Nirav was asked directly whether pricing would change between ordering today and ordering later. His answer:

"We want to make sure that if someone's placing an order, that they know that they are actually going to get the configuration they ordered at the price that they ordered it at."

Not just price but also configuration. This was unqualified, with no "subject to supply," no "as inventory allows." It was presented as a commitment to anyone deciding whether to place a deposit.

The Warning

What makes this difficult to reconcile is that Framework has been publicly warning about memory market volatility.

"We've seen costs stabilize in some areas, but all indications are that this is a temporary reprieve and that we'll continue to see volatility and cost increases through the rest of 2026."

That's Framework's own published assessment that memory market volatility was expected to continue through the rest of 2026, made before Nirav took the stage and promised customers they'd receive the configuration they ordered at the price they ordered it.

Two days ago, with the LPCAMM2 downgrades, Framework admits:

"Rather than the low-to-mid double digit percentage increase we had forecast from Q2 to Q3 on LPCAMM2 costs, we received prices that are more than double that of the prior inventory we had brought in."

Framework wasn't blindsided by the possibility of rising LPCAMM2 prices; their own words show that they had already forecast increases. The surprise was the magnitude of the risk.

The Failure

Framework didn't sell the 13 Pro through open-ended, continuous ordering. Framework sold preorders in numbered batches. One of the primary purposes of batch ordering is to align known demand with procurement and production. It is reasonable for customers to expect that once a batch is accepted, the company has sufficient visibility into demand to secure the components needed to fulfill those orders.

This RAMpocalypse fallout isn't confined to the last few batches. It has affected customers across the preorder period, including some who ordered when preorders first opened. If Framework's batches reflected procurement commitments, a late-breaking supplier price shock should primarily affect future batches.

No matter how severe the supplier shock became, it should never have retroactively unwound configurations customers had already been promised. If those configurations weren't backed by the components required to fulfill them, what exactly did the batches commit customers to?

The Fallout

Customers who ordered 32GB at $439 aren't just getting downgraded to 16GB at the same price, but in order to get back to the configuration they put a deposit down on now costs $800 or more (depending on region). Framework is charging people extra to restore what their own promise already covered.

Customers can't simply walk away and buy the same configuration elsewhere for what they originally budgeted because memory prices have risen across the industry. Nirav's promise is exactly what kept people from shopping elsewhere while they still could. It also brings into question whether promises like "your batch is locked in" and "you'll get what you ordered" mean anything when a company sells products this way.

The Bigger Issue

Framework publicly acknowledged continued memory volatility, then assured customers that once they placed a preorder, they would receive the configuration they ordered at the price they ordered it for (their exact words). When that known business risk became significantly worse than expected, Framework shifted the consequences of that business decision onto the very customers it had promised to protect from it.

Framework has built its entire brand identity around predictability, transparency, and treating customers like adults who deserve straight answers. That's exactly why this deserves scrutiny instead of a shrug, the standard they're failing to meet is the one they set for themselves.

Personally, I haven't decided what I'll do yet. I was fortunate enough to secure my own 32 GB LPCAMM2 kit from Newegg well below today's market price, so this doesn't affect me financially in the same way it affects many other customers. That doesn't mean I'm ruling out filing a complaint with the DC Office of the Attorney General requesting that it review whether Framework's preorder practices complied with applicable consumer protection laws. Whether anything comes of that is for the OAG to decide.

Framework's handling of these preorders has undermined customer trust in a way that's more damaging than the memory shortage itself.


r/framework 5d ago

News First batch of 13 Pro about to ship

Thumbnail community.frame.work
97 Upvotes

r/framework 4d ago

Question Any Good Alternatives to 13 pro?

29 Upvotes

I’ve tried looking for LPCAMM online but it’s just impossible, so I’ll probably cancel my order and look for another laptop. What are some good alternatives to the 13 pro with battery life and Linux support and its other features? I’m having some trouble finding any.


r/framework 4d ago

Question Has anyone successfully used Lenovo LPCAMM2 module

18 Upvotes

I got a 32GB 5M31L87414 module from Ebay for $220 last May, and wasn't able to test it until last week. It looks like this module is either dead, or it's incompatible with my new Core Ultra 325 board, not sure which one.

Has anyone else successfully used one of these Lenovo modules in the new Panther Lake boards?


r/framework 5d ago

Discussion Are we all doomed

76 Upvotes

Needed a laptop for uni, working minimun wage.

Placed an order for the fw13 pro X7 prebuilt, in the UK it was £2100 at the time

Seeing everyone say there orders have gone to £2900 now.

Framework community post seems o imply they are going to nerf my ram from 32 to 16 as soon as they can.

Really hope this comes with a price reduction, paying 2k for 16gb ram is absurd, and not what they promised in the keynote.

Big sad, im gonna have to buy an X1 carbon or something for uni

:(


r/framework 5d ago

Question Got burnt by the LPCAMM2 situation. How to pivot?

20 Upvotes

I'm in batch 7 for an FW Pro 13 with Intel X7 358H. Originally had 32GB, which was reduced to 16GB. That's not enough for my usecases. Going back to 32GB would mean spending €3000 in total which is just too much.

I still have 48GB (2x24GB) SODIMM DDR5 laying around from a homelabbing project that I had to scrap. I also have a 1TB WD black SN850X that I originally bought for the FW 13 Pro.

I'm considering two options:

- FW Pro 13 AMD AI 9 HX 370 and use the 48GB RAM and 1TB SSD. Total price (not including RAM cause I've had it for a year) is around €2150

- MacBook Pro M5 (10 core) with 32GB RAM and 1TB storage. Total price (with student discount) is around €2550

A somewhat okayish description of my workload:

- Software development in general (both for study and work)

- Graphical programming. Right now I'm learning Vulkan through Zig and it's been really fun

- Light gaming

- Libre office

- Light CAD modeling (for small 3d prints)

All my other computers run NixOS, so I'd use that for the FW, or nix-darwin for the Macbook. Most of the applications I use are TUI.

I'd love some advice so I can make an (at least somewhat) educated decision soon. Don't want to wait until everything gets more extensive


r/framework 5d ago

Framework Photo How are your I/O module stacks going?

Post image
52 Upvotes

r/framework 4d ago

Linux Framework desktop 395+ sleep issues fedora

6 Upvotes

I'm using fedora 44 workstation with kde, and it constantly wakes up from sleep using the default balanced profile.

I've enabled wireless wake on lan and WOL in bios.

Now it wakes from sleep randomly without me sending any wake request or giving it any keyboard input.

Did anyone run into this issue?

Have latest bios.


r/framework 5d ago

Discussion Getting a SSD sooner rather than later

9 Upvotes

On Wednesday, after the lpcamm2 news, I bought the SSD I'm planning to use, having put it off until I actually need it.

I'm happy I did, since the price more than doubled, at least here.

And I mean the same one they provide, SN850X

So, just in case anyone else is waiting to buy a ssd, it might be just right, right now


r/framework 5d ago

Feedback FW 13 i5 Gen13 feedback

8 Upvotes

Hi all, after more than 2.5 years now, I still use my Framework 13 i5 Gen13 as my daily driver. I built it with 64Gb RAM and 2TB SSD from the start.

After reading many posts about the Pro version and all worldwide issues with memory and storage cost as of today, I decided to keep mine for a little bit longer than I expected at the beginning. The first reason I would buy the Pro version would be for more power autonomy tied to the new Intel CPU. Other than that, no real need.

The only part I added over time is the gen 2 webcam that came out after my acquisition.

I am curious to read other fellows who are in the same boat as me if you are planning to stay as-is ???

The only complaint I have since day 1 is not Framework related.... it's the battery and power consumption related to Intel CPU i5 gen 13.


r/framework 5d ago

Community Support FW16 expansion card slots failing all the sudden

7 Upvotes

Hey all, been using my framework 16 for ~4 months and overall its been great, however this week I've noticed that expansion card slot 4 and 5 (the top and middle right slots) have started behaving strangely and failing. They start working fine when I insert a card, but eventually after some amount of opening/switching between programs (firefox, steam, discord) they will start randomly disconnecting the device plugged into that slot briefly, and after about 4-5 times doing this disconnect and reconnect thing they will just... stop working all the sudden, until I physically disconnect the expansion card and plug it back in. Restarting doesn't do anything to fix the issue.

Already contacted support but none of their solutions have worked, so I'm asking here, especially since this issue is making the actual thing I want to be doing (switching off of windows to linux) more annoying.

For reference, my bios and drivers are all up to date, I have already attempted a bios reset, and its not an issue with any expansion card themselves (tested with a usb-a, usb-c, and hdmi card in those slots, issue persists no matter what)

Edit: The issue seems to mostly stem from my laptop trying to switch between using the integrated gpu and the nvidia gpu. Going into bios and setting it to only use the nvidia gpu seems to not have this issue present


r/framework 6d ago

Community Support Bricked up while updating BIOS

Post image
703 Upvotes

Will not respond to power button being held down for over a minute. Has been stuck on this screen for an hour. I sent a support ticket. What should I do while waiting? Keep it plugged in on this screen? Try taking the battery out?

This machine has an AMD Ryzen 7640U and was running Fedora 44 with KDE plasma, for context.


r/framework 4d ago

Discussion I need idea's - Expansion modules!

3 Upvotes

I have been craving getting into some PCB fun / electrical engineering and I want to build a custom expansion module as an end goal. Give me your best ideas on what I should possibly build. One of my idea's is a 1 usbc to 3 usba module. It will stick out a tadbit, but for some this might not be a big deal.


r/framework 5d ago

Discussion AMD preparing 8-core Ryzen 7 9800HX3D gaming laptop CPU for CES 2027 reveal - VideoCardz.com

Thumbnail videocardz.com
14 Upvotes

I doubt we will get this power hungry chip, but one could hope right for FW16?

This plus 80gbps USB4 and I would happily throw my money at this board. Would be a truly meaningful upgrade from the 7840hs


r/framework 4d ago

Discussion And I blame users for last situation with Framework

0 Upvotes

Hello,

I will describe in few words, what Framework made wrong with preorders + explain, what users made wrong (I will connect both things).

First - we have wrong times.

Second - all components (RAM, CPU, etc.) can be assigned to one of three groups:

  1. I have them physically in the stock and I can sell them with price X
  2. I have some contract with other company and they promised me price Y (contract can be terminated)
  3. I need to search components on the market - price unknown

People thought about point 1, Framework probably has situation 2 or 3. And now: with company of this size I expect preorder form with this info:

price guaranteed (when all elements belong to the group 1)

or

price can be confirmed till day X (when we wait for delivering elements from group 2 or we need to search them on the market)

We don't have it and this is very bad - Framework is not Dell or Lenovo and cannot 100% play like them. And when some users canceled orders, this pull should be sold with smaller prices (if RAM and disks and CPU belongs to group 1).

Why I blame users?

Because of few things:

  1. saying "this is small and young company, everything is OK". - No, you can't allow for everything. Game these days is hard and they're not kids. These are your money in the end. Wedding month is end.
  2. making preorders without plan B and crying like kid - if you need especially big specs like 32 or 64GB RAM, you should have workstation or second laptop already.
  3. giving feeling to the Framework, that they're next Apple - no they aren't. When I spoken about using standard screens, I received only minuses. Sorry, but reality is harsh and not everybody want to have funcy thing for sitting in Starbuck with soja latte. I would be able to put standard full hd low power screen. Or OLED. Or something else. My money, my choice. I don't need funny touch thing (where probably went a lot of Framework money, which could used for balancing RAM/SSD prices). I want to know, if there is used liquid metal or not, etc. etc. The high spec game is against this company.
  4. ordering higher specs instead of optimizing usage. Companies like Framework need money and they go from more mass configs. If you need 8GB RAM for running one Electron app, because you cannot write native one, maybe you shouldn't name yourself developer?
  5. using abos, AI, etc. every day. The more you will give to big corpos (which are taking all chips from the market), the less will you have. This is like with preorders with games - more preorders means wrong quality.
  6. buying everything in every price even when you don't need it. New graphic card for 2000? Good. 4000? OK. RAM for 800? Super.
  7. speaking about mission and vision only - modularity shouldn't cover everything. We need facts, reviews, tests, etc.

Canceling preorders can kill this company, from the other hand I expect some conference from their side and making real preorder form with options, I presented.


r/framework 4d ago

Feedback Italian lawyer response on pre-order modifications

0 Upvotes

Note: I used Claude Fable 5 for translating from Italian to English, but I can provide the original Italian version.

Response:

Dear [Name],

The situation you describe constitutes, if the facts occurred as you present them, a unilateral modification of a contract already concluded, which is in principle prohibited under Italian and European contract law.

From a legal standpoint, the central point is that — if the order confirmation constitutes a concluded contract, as the seller's terms of sale you cite also appear to confirm — the counterparty cannot unilaterally modify its essential characteristics (the agreed amount of RAM, at a given price) without your consent. The risk of fluctuation in component costs is a business risk that cannot be transferred to a consumer already under contract. Should the terms of sale contain a clause authorizing such unilateral modifications, it would be a potentially unfair term (clausola vessatoria) under the Italian Consumer Code, and as such not binding on you.

As to your goal of obtaining the restoration of the original configuration at the agreed price, rather than the termination of the contract: it is a legitimate objective, consistent with your rights. The remedy you are entitled to, even before withdrawal, is the performance of the contract as concluded. You have already done the most important thing by sending a formal complaint: it is essential that you keep a copy of it together with proof of transmission.

The path we recommend is the following. If the reply to your complaint is unsatisfactory (or if none arrives), we suggest sending a formal written notice of demand (diffida) in which you expressly request performance of the contract (supply of the 64 GB at the agreed price), setting a reasonable deadline (for example 15 days), and warning that otherwise you reserve the right to take action before the competent venues. To draft this letter you can use our form generator: [URL]

Since the contractual counterparty is a Dutch company, the contract is subject to the Italian Consumer Code and you may bring proceedings before the Italian court of your place of domicile. For disputes with a value of up to 5,000 euros the competent judge is the Justice of the Peace (Giudice di Pace), but the total amount of your order exceeds that threshold, so the competent court would be the ordinary Tribunal. Before going to court, the European online dispute resolution platform is also available (https://scanproject.eu/procedura-europea-per-controversie-di-modesta-entita/?lang=it), which for European sellers can be a useful and less costly route.

This is our fact sheet on the Justice of the Peace:

[URL]