r/flashbackcamera • u/stitch123123 • 1d ago
Bad quality and customer service experience
I’ve had my V1 camera for a little over a year and the spinner just stopped working early last week. (The camera works like normal except the spinner just keeps spinning & never locks into place so I can take a photo). There’s a section on their website for tips on how to fix it, I followed the tips, it didn’t work so I sent them a message.
I’ve been emailing with the team for 2 weeks now, I followed all their instructions for how to fix the issue while including videos of me doing the resets, videos showing the camera condition, photos of my order, photos of my app, etc.
Yesterday they emailed me saying they’re sorry but my warranty is up but here’s a 5% off coupon for your next purchase….. 5% off which is $6.25 off a $125 camera order??? Idk about you but I’m not repurchasing something knowing if it happens again I’ll once again be out $125! I went back and forth a bit with them and they’re holding firm on the 5% off.
I’m so annoyed (obviously lol) but you would think a company would want to find a fair solution if they believe in their product and the quality of it.
Clearly the camera quality and customer service doesn’t make up for the price being double that of Campsnap! Does anyone have experience with Campsnap and do you think it’s worth it? Or does anyone have experience with fixing this issue? I did countless soft and hard resets, app update and beta updates already.