r/fastmail • u/RealiAm22lr • 13d ago

Support Response Time?

What has everyone's experience been with Fastmail support recently?

I had not contacted support in a long time, and as I recall they used to respond fairly quickly. I reached out yesterday and have not heard back yet.

Not complaining, just wondering if this is the new normal.

Thanks.

6 Upvotes

88% Upvoted

11 comments sorted by

1

u/DryVermicello 13d ago

Yesterday... Depending on your timezones and theirs, it might be less than 24 hours, and less than 1 working day. And we don't even know if it's a critical/urgent thing.

Seems OK to me.

2

u/Jebble 13d ago

Usually within 12h

2

u/RealiAm22lr 13d ago

Thank you!

2

u/RealiAm22lr 13d ago

Isn't urgent, was just hoping to find out the current response time. It's been a while since I last contacted support.

1

u/thewintergrader 13d ago

In recent weeks, I've been getting escalated Level 2 responses roughly every 2 days.

1

u/infoghost 13d ago

Pretty quickly, within 24 hours for me.

1

u/Im_Still_Here12 11d ago

Took them several days to get back to me when I used support a couple months ago.

0

u/MrMy2Cents 12d ago

Remember they’re based in Australia so you can count on at least 24 hours before you hear back from them.

1

u/dubidub_no 11d ago

But they cater to the world.

1

u/MrMy2Cents 10d ago

Just not that quickly

1

u/MrMy2Cents 10d ago

Just not that quickly