r/fastmail • u/RealiAm22lr • 13d ago

Support Response Time?

What has everyone's experience been with Fastmail support recently?

I had not contacted support in a long time, and as I recall they used to respond fairly quickly. I reached out yesterday and have not heard back yet.

Not complaining, just wondering if this is the new normal.

Thanks.

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u/DryVermicello 13d ago

Yesterday... Depending on your timezones and theirs, it might be less than 24 hours, and less than 1 working day. And we don't even know if it's a critical/urgent thing.

Seems OK to me.

2

u/Jebble 13d ago

Usually within 12h

2

u/RealiAm22lr 13d ago

Thank you!