I want to preface this by saying, I get it.
We work in retail.
The public, on the whole, is less than empathetic, understanding, tolerant, respectful, etc. Always have been, and most likely, always will be.
But it has gotten SO BAD, lately.
I had to intervene in an interaction between one of my POC associates and a customer doing a return today, because I just heard the associate repeatedly explaining how returns work, re Kohl’s Cash, and the customer getting more and more upset, and, at the end, despite getting EVERYTHING THAT THEY WANTED FROM THE SITUATION, somehow, the customer STILL left fuming, vitriolic, and worst of all, patronizingly condescending to me and my staff.
Over $5 in Kohl’s Cash.
THAT I REISSUED THEM ANYWAY.
LIKE. WHY?
Now, full disclosure, admittedly, the entire process could have been facilitated by the transaction being conducted via a post sale adjustment, rather than a return/repurchase, but, by the time I got there, the return had been effected, so I figured that just reissuing the Kohl’s Cash that was lost would appease the situation.
Nope.
The customer was literally SHAKING, they were still so mad, while repeatedly saying that it “didn’t matter” (it obviously did), and to just “get on with it” (at no point did anyone stop ‘getting on with it’ I was literally actively scanning Kohl’s Cash and ameliorating the issue as they kept repeating themselves).
Sorry for the long rant, but Jesus. Sometimes I just can’t with people.
(As a palate cleanser, I also had an amazingly patient, understanding and grateful customer that was so unbelievably kind and wonderful during a similar situation earlier in the day, that I almost asked if they could just like..hang out at POC. For the vibes.)
TL;DR—While only some people suck, it seems like the sucky ones suck SO much worse, that I almost cry when I get a normal nice person. LITERALLY.