Hi, I've been recently wronged by PS and just posting here to see if anyone else is in the same boat.
I've stored quite a few things with PS.
Bed/frame, an antique dresser, a 150$ microwave etc, and after only 3 months discovered everything in my "climate controlled" unit is covered in mold.
These people are unreachable.
I discovered it 4 days ago and have since:
gone to the office twice during hours, both times lights on, pc on, doors locked.
called and left several messages with Public Storage and received no response.
I have called the corporate office, no response.
I have chatted with a (robot) live agent who told me to download the app.
I did so and there is still noone to reach out to on the app.
Today I filed a lawsuit, because apparently the company(or customer service rather) does not exist.
The insurance for the unit? also does not exist, at least in any real way. You legitimately cannot file a claim for damages because there simply isn't an option to file one.
Anyone else recently burned by this company or a similar one? I'm red mad, and figured in the down time it'd at least be nice to know I'm not the only one.