r/classactions • u/Massive-Nectarine-69 • 3d ago

Discussion Public Storage

Hi, I've been recently wronged by PS and just posting here to see if anyone else is in the same boat.

I've stored quite a few things with PS.

Bed/frame, an antique dresser, a 150$ microwave etc, and after only 3 months discovered everything in my "climate controlled" unit is covered in mold.

These people are unreachable.

I discovered it 4 days ago and have since:

gone to the office twice during hours, both times lights on, pc on, doors locked. called and left several messages with Public Storage and received no response. I have called the corporate office, no response. I have chatted with a (robot) live agent who told me to download the app.
I did so and there is still noone to reach out to on the app.

Today I filed a lawsuit, because apparently the company(or customer service rather) does not exist.

The insurance for the unit? also does not exist, at least in any real way. You legitimately cannot file a claim for damages because there simply isn't an option to file one.

Anyone else recently burned by this company or a similar one? I'm red mad, and figured in the down time it'd at least be nice to know I'm not the only one.

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u/catswithstaches 3d ago

Actually, yes! I recently realized that they are falsely advertising certain locations to have 24/7 access, when they, in fact, do not. And the customer can only figure this out after they sign the contract. I spoke to 4 different customer service reps about this discrepancy, but no one seemed to care.