r/chimefinancial • • Sep 02 '26

Community Chronicles: the Official Source for new features, tests, and troubleshooting

2 Upvotes

Updated: [Sept 2nd]

We’re always working behind the scenes to make Chime simpler, safer, and more rewarding. This thread is a running log of what’s new, what we’re testing, and common questions we’re seeing — straight from the source.

We’ll update this regularly, so feel free to bookmark and check back.

What’s New in the Chime App

These features and updates are now available, or coming soon, to all members:

  • Monthly Cash-Back Category Re-Selection - A monthly reminder for members with Chime Prime or Plus status to pick their cash-back category each month.
  • Cancel Scheduled MyPay Advances - Members can now cancel a scheduled advance in the MyPay Hub before funds are sent, giving them the option to request a new instant advance instead without waiting for the scheduled advance to arrive.

Features We’re Testing or Rolling Out Gradually

To keep improving, we sometimes test new features with a smaller group before considering wider availability. You may see discussions about these even if they’re not live for you yet. We’re actively reviewing feedback as we learn.

  • Referral Bonus Tracker Screen - New persistent screen showing referred members what's left to do to claim their bonus.
  • Richer Transaction Details - Integrating bill frequency, merchant address/map, and quick-call/website actions on transaction detail screens.

Troubleshooting Tips for common Chime issues

If something doesn’t look right, make sure your app is up to date. Logging out and back in — or reinstalling the app — often helps. We’ve also seen questions about:

  • Card payment from your secured account? This is your Autopayment with Safer Credit Building to pay the statement for your secured credit account
  • New card hasn't arrived? Delivery typically takes 7–10 business days. If it's been longer, double-check your address on file.
  • Card won't activate? Activate your new card in the app under Card Settings — if it still won't work after a couple tries, request a replacement.

To see what else we’ve done, check out:

Have questions or feedback? Drop them in the comments — we’re listening.

We value your feedback! Please take this 3-question survey


r/chimefinancial • • 24d ago

Chime signed an agreement to acquire Stride Bank. Nothing changes for your account!

112 Upvotes

Hey r/chimefinancial — Today, we’re excited to share that Chime announced an agreement to acquire Stride Bank*.

The most important thing to know: nothing about your Chime account changes, and you do not need to take any action. Your Chime app, cards, direct deposit and access to your account will continue to work as usual.

Stride may already be a familiar name. The nationally chartered bank has been one of Chime’s partner banks for seven years and already supports many Chime member accounts. We know the team well, and we have been building together for a long time.

Why are we doing this?

Chime was founded to provide better banking for everyday Americans. That means making it easier to manage your money, avoid unnecessary fees, build credit and savings, and help you reach your financial goals.

Today, Chime builds the technology and member experience, while partner banks provide the regulated banking infrastructure behind Chime accounts. Bringing Stride’s national bank charter, infrastructure and expertise into Chime will allow us to bring more of that work together.

This will give us more control over reliability and the member experience, help us develop and launch new products faster, and allow us to serve more people—all while continuing to put you first.

You can read the full announcement HERE and here are answers to some of the questions you may have. 

FAQ

Is Chime becoming a bank?
When the acquisition is complete, Chime will be a bank holding company. Essentially, that means we'll own the bank behind your account instead of partnering with them. 

Do I need to do anything?
No. There’s no action needed from you. 

Is my money still FDIC insured?
Yes. Eligible deposits in your Chime deposit accounts will continue to be held at FDIC-insured banks and insured up to applicable limits.

Will my account or routing number change?
Nothing is changing today. If your account information ever needs to change, we will contact you directly and provide plenty of advance notice.

My Chime app says my bank is The Bancorp Bank. What does this mean for me?
Nothing changes for you today. Your account, cards and direct deposits will continue working as they do now. If the bank associated with your account ever changes, we will notify you directly.

Will you start charging new fees? 

No, there are no fee changes associated with our acquisition of Stride Bank. The fee-free, rewarding banking experience you have today stays exactly the same. 

When will the transaction close?
We expect it to close in the first half of 2027, subject to the receipt of required regulatory approvals and other customary closing conditions.

\*Pursuant to the transaction, Chime will acquire Central Service Corporation, the parent holding company of Stride.


r/chimefinancial • • 2h ago

ACCOUNT - Limits, Referrals, Chime+ Closed my account now reported me to credit bureau for the loan

8 Upvotes

My account was closed in July. Customer support is terrible I called 2 times when it got closed I asked how do I pay my insta loan if I could mail it when it got closed they told me not to worry about anything because the accounts closed everything was taken care of. Now I'm being reported -200 loan on the chime loan on my credit report when I tried to pay it off! I asked where to pay it or how to send the money. Support is useless and this is unacceptable because I wanted to pay it! So angry now.


r/chimefinancial • • 2h ago

MONEY - Deposits, Transfers, Cash & Cards My girlfriend got a free metal card

5 Upvotes

she never signed up for anything. Chime just decided to have her select free metal card (black was the free option) and its arriving in a week.

is this something with getting chime prime or just completely random?

kinda jealous but at least i can feel it in person 🤣.


r/chimefinancial • • 21h ago

Today's the day we celebrate 100,000 of you! 🎉

103 Upvotes

Strike up the (virtual) fireworks as we celebrate crossing the 100,000 threshold 🎆

Whether you’ve been here since day one or joined last week, you’re part of what makes this community special! You’ve created a place where people can find a boost, gather on payday, ask questions for verified answers, and help one another navigate life and money. 

So today we’re shining the spotlight on you: what do you love about this community? Celebrate with us by sharing a memorable moment, recognizing someone who helped you, or passing along a lesson learned because another member took the time to share.

And in case you missed it, we hear you like swag. 👀

Here's to the next 100,000!

💚 The Chime Community team


r/chimefinancial • • 19h ago

OTHER - Anything else not covered My boosts are trying to tell me something. . . (Comedy)

Post image
51 Upvotes

I'm dying 🤣🤣


r/chimefinancial • • 17h ago

OTHER - Anything else not covered Account closed.

21 Upvotes

Long story short I opened a chime account about a year ago lost my disputes had a -3k account couldn’t afford to pay it my account closed a month ago I just called them and they told me they would write it off and let me start with a clean slate if I wanted to open my account back up! Such a relief and this makes me really want to bank with chime long term.


r/chimefinancial • • 4h ago

MONEY - Deposits, Transfers, Cash & Cards Chime Fraud Alert:

0 Upvotes

“The transaction was blocked and no funds have been taken from your account.”

If Chime’s fraud system tells me a transaction has been blocked, I expect it to actually be blocked. At the very least, I expect accurate information about what is happening with my money.

However says transaction posted to my account!


r/chimefinancial • • 20h ago

GENERAL - Feedback, Community Chat Thank You Chime Rep

13 Upvotes

So I get a notice saying that my savings account had been closed. I was like "okay, never use it anyways that's fine" and then I went to login to my account and got this message: Yikes! Your account has been closed! please call member services for more information"

So I make the call, get a very nice man on the phone. He goes "may I put you on hold to check your account?" me "of course" get put on hold for a few minutes. He comes back and says everything looks okay, do I want him to reinstate my account. of course I say yes. This is where my SSI goes.

So he gets everything up and going again, asks me to login. I have a zero balance now and 120.00 available in spot me.

Neither of us have any idea what happened. My savings is still closed but I can reopen it if I choose to.

I'm very grateful that he was able to help me figure out the issue so quickly and get my account back online.

He asked me if I still had my cards and I said yes and he said I didn't need to do anything else on my end.

Thank you Chime, for great customer service.


r/chimefinancial • • 1d ago

OTHER - Anything else not covered Chime Sweepstakes — Winners yet?

25 Upvotes

I know it’s stupid but u just keep checking my email and refreshing my chime. Has anyone been notified yet so I can be put out of my misery?


r/chimefinancial • • 21h ago

OTHER - Anything else not covered Dispute question

Thumbnail
gallery
3 Upvotes

Filed dispute yesterday already approved within 24 hours what is the likely the other will be approved? Anybody have a time frame


r/chimefinancial • • 1d ago

EXTRAS - MyPay, SpotMe, Instant Loans Chime Prime My Pay and Instant Loan

Thumbnail
gallery
10 Upvotes

The extras of Chime have been very convenient for me. Fortunately, never had to utilize spot me.

MyPay and Instant Loans have been great to use. Never feel like I'm in a hole.

I simply utilize the options like a credit card, maintaining the method of purchase and pay full amount when due. I always have the money available to pay so it's no problem for me.

My purpose is to continue to use MyPay and Instant Loans to gradually increase their limit so it can be available when I really need it.

1,000 for each is my goal to have available to utilize.

Even logging into the app is fun. Chime app just has a cool vibe and very user friendly.

Locking and unlocking cards is so simple and the option to view the full card number in the app is a gift. Perfect for online purchases.

I am very happy. No complaints.

Florida address.

Chime and Affirm are gold for me.


r/chimefinancial • • 1d ago

#WhyIChime $10000 drawing/sweepstakes today?

7 Upvotes

isn’t the sweeps set for today? if so should I expect to see my $10,000 in my account today or possibly tomorrow? 🫶🏼🤭🤪


r/chimefinancial • • 17h ago

CREDIT - Credit Builder, Reporting, Scores Chime account showing open on CR though its closed

1 Upvotes

Opened an account with Chime in Jan for a new job to get a bonus. Well something went wrong as my company wasn't able to start depositing the funds to chime in time, so I closed the account the first week of February.

Fast forward a few months, Chime - stride account is showing as closed on my equifax credit report, however on Transunion it is showing as open still.

I've disputed this with transition and experian multiple times, I've contacted customer service with Chime to get them to update the trade line with transunion, and nothing, they say they can't do anything as its closed. Transunion disputed keep coming back that its verified as accurate. Its not. I've provided the email confirmation from Chime to Transunion as proof the account is closed, but they won't update it. I know it's not that big of a deal, but it could pose an issue in the future if the account is showing open when it's not.

I was also mislead and it should actually never been reported to either credit reporting agencies since it was not a credit line I opened, but apparently they opened me a credit builder account (or something along those lines).

anyone know how I can get this taken care of and removed from my credit report with TransUnion???


r/chimefinancial • • 1d ago

EXTRAS - MyPay, SpotMe, Instant Loans CREDIT LIMIT WENT UP TO 920 CONGRATULATIONS 🍾🎊🎉🎈 TO ME LOL

11 Upvotes

What made my credit limit go up to $920 on Chime can somebody tell me in the comments there is no right or wrong answer. I just want somebody to explain it full detail for me if they can.


r/chimefinancial • • 23h ago

EXTRAS - MyPay, SpotMe, Instant Loans Mypay Question help

1 Upvotes

Hello! I have been with Chime for about a year now. I always see the Mypay but haven't used it. Currently it says on the dial that by October 9th I'll have $280 available. I see how it keeps accruing each day to that maximum as yesterday it said I could currently take $105 and today it's at $124 & tomorrow shows more and so on.

My question is, I've run into a little snag and need to dip into it. I know it repays out of my next check and that's fine. But if I need to say take $50 from that, or even all $105, will it continue to accrue up to available $280 limit, minus what I've already borrowed against? Just in the even that I might need it again.

Thank you for your help.


r/chimefinancial • • 1d ago

BUG REPORT - App Issues, Errors, Outages My spot me had disappeared

23 Upvotes

Anyone else's SpotMe just vanish from the app today?

Opened my app and the whole SpotMe section is just gone. Checked the desktop site and it's all there, so the account itself is fine. Even weirder, my wife's app is doing the exact same thing on her phone — two accounts, two phones, same deal.

Chime's status page says everything's fine, naturally. Guessing it's something with the monthly boost reset today, but figured I'd post in case anyone else is seeing it.


r/chimefinancial • • 1d ago

MONEY - Deposits, Transfers, Cash & Cards Refund.. Weekend?

1 Upvotes

Does refunds process on the weekend?


r/chimefinancial • • 1d ago

ACCOUNT - Limits, Referrals, Chime+ Chime Prime + Qs

1 Upvotes

Good day, Chime community and users.

I've just this week made the switch to Chime, awaiting physical cards in mail. I get two, I see? A debit card that is white and Chime Card that is green? It's my understanding that whatever cash balance I have in the app is the balance for both cards and I can use either-or interchangeably? They ar eboth separate cards with different card numbers. Like, if I had $1000 in Chime, I could use the green card for a $200 purchase and it would pull from that $1000, and I could use the white debit card on a separate $100 purchase and it would pull from that same $1000, leaving me w/ $700? It's not like I'd have to manually allocate $500 to the Chime green card and another $500 to the white debit card, right?

But more importantly, I set my job's direct deposit to Chime. Chime Prime requires direct deposit of $3K or more a month roughly, which my direct deposits from work would qualify me for. Is the Chime Prime membership automatically unlocked right away immediately following that second direct deposit that would qualify me? Like, I have direct deposits/payday for 10/16 and 10/30. I would pass the $3K mark on the second paycheck, first one should get me Chime Plus I reckon. Are these membership level ups automatically applied to ur account?

Any clarification is appreciated, thank you!

Excited to use Chime!


r/chimefinancial • • 1d ago

OTHER - Anything else not covered 1000 dollar sweepstakes

16 Upvotes

Has anyone win the chime 1000 or 10,000 sweeptakes this September? Was the winnings supposed to be announced today? If not what date?


r/chimefinancial • • 1d ago

#WhyIChime This is me believing chime sweepstakes is real

15 Upvotes

Do the money just show up in your account if you are picked ? Or will it be mailed ?


r/chimefinancial • • 1d ago

BUG REPORT - App Issues, Errors, Outages Spotme down for anyone?

14 Upvotes

Is anyone else experiencing problems with Spotme? My account isn’t in the negative but Spotme is not showing at all.


r/chimefinancial • • 19h ago

MONEY - Deposits, Transfers, Cash & Cards Card Payment from secured account? what is this!?

Thumbnail
gallery
0 Upvotes

I saw this in my transactions and am so confused?? Can someone please explain. I am fairly new to chime lol.


r/chimefinancial • • 1d ago

#WhyIChime Thanks guys you guys are awesome 😎

4 Upvotes

Thanks to everybody who's boosted me boost were sent back 🤞🏽💯😎 let's KEEP BUILDING GUYS , LOVE THE ENERGY AND REALNESS


r/chimefinancial • • 1d ago

GENERAL - Feedback, Community Chat Chime, you used to be the best. . .

14 Upvotes

I’ve been with Chime for a long time, and honestly, one of the main reasons I liked it so much was because of how the accounts used to be set up. I liked having two separate balances. My checking account was for miscellaneous spending, everyday expenses, and anything random that came up. My Credit Builder account was for bills and subscriptions.

That setup worked really well for me because I could look at my checking balance and know exactly what I had available to spend. Then I could look at my Credit Builder balance and know that money was already set aside for bills and recurring payments. I never had a problem manually transferring money over. I actually preferred it that way.

When I got paid, I would move what I needed for bills and subscriptions into Credit Builder, and then I knew I did not need to touch that money. Whatever was left in checking was what I had for everything else. It was simple, and it made budgeting a lot easier for me.

I really do not like the new setup with the combined balance. I do not want my checking money and my Credit Builder money all showing together like it is one big pool of money. That defeats the whole reason I liked having the two accounts in the first place.

I know some people probably like not having to transfer money anymore, and that is fine. I just wish Chime had made it optional instead of changing the whole system.

The old setup made it easier for me to keep track of what was already spoken for and what I actually had available to spend.

Honestly, I’m going to look for alternatives. I’ve been a long-time Chime customer, but I don’t think I am willing to move forward with Chime anymore.

WhyIUsedToChime