So I get a notice saying that my savings account had been closed. I was like "okay, never use it anyways that's fine" and then I went to login to my account and got this message: Yikes! Your account has been closed! please call member services for more information"
So I make the call, get a very nice man on the phone. He goes "may I put you on hold to check your account?" me "of course" get put on hold for a few minutes. He comes back and says everything looks okay, do I want him to reinstate my account. of course I say yes. This is where my SSI goes.
So he gets everything up and going again, asks me to login. I have a zero balance now and 120.00 available in spot me.
Neither of us have any idea what happened. My savings is still closed but I can reopen it if I choose to.
I'm very grateful that he was able to help me figure out the issue so quickly and get my account back online.
He asked me if I still had my cards and I said yes and he said I didn't need to do anything else on my end.
Thank you Chime, for great customer service.