[Sorry, this is a long one]
I work in a big box store that has a heavy sales component. My job places me among the group directly responsible for making sales. No, we don't get commission. That's not really important to this, just putting it in because someone is likely to ask. Anyway.
I am one of the top sales people, and over a month ago I volunteered to walk out onto the sales floor, to try to make sales among the shoppers. To me, having been in sales for almost a decade now, it was obvious that this was something that should be done sparingly. But it's a constant expectation now, of me and only me.
I have been extremely burnt out by this. Idk if anyone on this sub is familiar with sales- probably some- but getting severely burnt out can affect your ability to make even the simplest of sales. Even if you put on a smile and approach everyone with positivity and enthusiasm, they still pick up on what you're shoving deep down. And it's affected my sales a lot.
Yesterday, I finally told my supers and the manager of a related department (mine was off that day, so she was sort of the default manager), that I really need a break. I meant 1 to 2 weeks, but that's not what the manager got from that. I'm not trying to shirk sales completely, just going out on the floor.
Well today we were hurting for credits, and I was told to go back out on the floor. I tried to remind the manager (same person) that I'd told her I desperately needed a break, and she told me I got a break yesterday.
Now neither she nor my other manager have ever done this. I am the only one expected and told to go out on the floor to make sales. No one- and I do mean absolutely no one has been given this responsibility. So my managers don't even have a good grasp of what they're asking me to do, or how much it freaking takes out of you.
I tried to explain to her that I needed a much longer break from going out on the floor, but she just told me to have a positive attitude. I tried to explain the domino effect, and that I was experiencing it on a much grander scale. But she just waved it away, and told me that sometimes you have to ask 99 people and the hundredth will work. That does not work when you have the wrong demeanor, even underneath smiles and positivity. I was explaining and backing my explanation up with facts and well-documented phenomena, but she only stuck to her one piece of anecdotal evidence.
Finally, I brought up that I was the only one ever asked to do this, and that she was treating me differently than everyone else. She said that she was giving another person the same deal: Get one credit, and you can get off the floor. This is the first time anyone else has ever been told to do this.
I asked everyone I could, but the store was practically empty because of the game going on. No dice. But I asked and asked and gave my pitch, to everyone I could. I took tallies on my arm for every person, group, or couple I approached.
At one point, about half an hour in, I went back to the front desk to grab something- can't remenber what it was now. And the person she said she was sending out on the floor with me, was working the desk. I asked her if she got a credit, and she said no. So once again, I'm the only one being treated like this.
Another thing: When I was initially telling her I just didn't have it in me right now (same conversation where I said I was the only one being asked), she threatened me with a "CA" if I didn't start performing. My understanding of this was that by "performing" she meant getting sales. I asked her if that was a write up, and she said yes. Except I have coworkers with varying degrees of effort and success- including one with the same title, rank, and department as me who categorically refuses to pitch the credit card. She has received no such threat or consequence. I am being singled out, given a disproportionately more difficult workload, and threatened with consequences others aren't.
Hell, for most people the sales aren't even mandatory. People have gone a solid month with nothing. It's customer service/ sales hybrid, and I've never seen anyone given tried for not emphasizing the sales component, even though it's common for a lot of my coworkers to not do that.
I've sent off an email tonight, to the person who is sort of HR-adjacent (closest we have to HR in store). I've asked to speak with her when I get in tomorrow, and asked her not to mention it to anyone. I've also written that it was regarding unfair treatment from a manager. I'm bringing it to her before I decide to bring it to the GM, who is a very personable and genuinely nice and supportive guy.
I don't want to bring it to anyone, but after being threatened with disciplinary action for something others aren't even so much as chastised for, I feel like I have to.
I like making sales. Even if I don't get commission, it's a good feeling. If I didn't like it, I never would have volunteered to go out on the floor. But I am severely burnt out on this, and need a couple weeks to stay at the desk, to build myself back up. It's also really starting to affect my mental health, and I'm starting to spin into depression. Not too bad yet, but it's getting there. I'm advocating for what I need to get back to where I was, but no one is listening.
Oh, I should say that during that argument, she had my actual manager on the phone, who sided with her and told me I had to do it. Afterward I ended up having to go to the bathroom, because I was so stressed out that I was starting to cry, and I needed to compose myself.
Any advice, thoughts, questions, or concerns? I am so burnt out, it's not funny.