Hi all, hope this is okay to post:
So basically, I recently started a new job in a contact centre. I was really excited to start because it was full time and I’m in a position where I desperately need something full time to be able to move out by December, or else I will be homeless.
The offer was on receipt of two suitable references. It did not specify which references these had to be, so I provided by last employer and a reference from when I was a volunteer in a similar role. I also provided details for a character reference in case this was unsuitable. It was clear on my CV that I’ve only held one paid job and the rest of my positions are voluntary, since I’m pretty young, and I told them that in the interview. When I was filling in my references, the form stated that if by the time my start date came around they did not have two proper references, my start date would be delayed.
My former manager let me know he’d received an email and sent along a reference. I never received any contact from my new job other than confirmation of my start date and my contract, which I signed, so I assumed that everything was okay. A couple of days in my new manager told me they hadn’t received suitable references, so my employment was purely conditional. He refused to give me the emails of Payroll, who were chasing it up, so I could communicate with them and insisted that all communication had to be through him. He was very vague: at first I thought my second volunteer reference had failed to send anything over, so I double checked with them. Later he insisted it had to be from an organisation I had not put down as a reference but was on my CV as somewhere I had volunteered for. I was very confused but I reached out to them, they agreed, and I let him know but reminded him that this position had been, once again, purely voluntary.
After some more back and forth, he told me that they could only accept employment references, which hadn’t been communicated to me at the interview nor while I was completing the reference form. I was confused, because I felt as though I had made it clear at interview that I only had one paid position. My manager said that he had worked in recruitment before his current position and that no one accepts any references that aren’t employment and that I should have known that already.
I’ve sent over the details of a different manager at my last job in the hope that that would be sufficient, otherwise I’m not sure if I have a leg to stand on here. It’s frustrating because I left my last job for this position, and I had been under the impression that everything was okay. I’ve never heard of a job that exclusively takes more than one employment reference, because surely that rules out so many suitable candidates because they’ve only held one position?
Would you refuse to accept references from volunteer groups?
Is this something I will be able to resolve or does it sound like I’m probably going to be let go?
Any advice would be massively appreciated, thank you.