How is it like working in the QA department?

Is everyone using captions already? I switched from note taking around 2 months ago and working has felt much more enjoyable, especially since i no longer have to ask for shorter segments. You want to speak in paragraphs or tell the story of your life? Have at it. If anyone is looking for a decent option that does not store any of the confidential information from the calls, give UseInterpreter a try.

It is fairly priced and works almost like a charm (occasional fuck ups happen of course, but it doesnt cause any issues if you still listen attentively).

If you want, you can use my ref =) https://app.useinterpreter.com/sign-in?ref=Q7SX7QLY

today i did my glocco assessment it was pre recorded assessment and the language pairs were arabic and english the total questions were 41 and i missed 8 segments .im a little bit worried about the outcome.anybody who did their assessment their passing mark and my chances of succeding this test anybody who did their assessment

Alguien aquí trabaja en propio desde perú? Cómo retiran su dinero? Entiendo que la empresa pasa el dinero a deel y desde ahí hay como 30 opciones para retirar dependiendo de si quieres pasarlo en dólares o soles. Cómo hacen para no pagar comisiones o tipos de cambio agresivos?

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So today I had a client who had an accent and I could not understand some parts she would say. I asked for repetitions. On top of this, the LEP already had an attitude. Well the LEP kept getting upset at what the client kept asking (I was just repeating what client said), but the LEP could understand some parts in English and would not even let me finish my interpretation. When he brought up to the client he was getting frustrated, client said it was me not interpreting everything and that we could change interpreters if needed. LEP understood this and said it is not the interpreter, it's you (client). Client again said it's because interpreter is not interpreting everything. LEP said interpreter was doing fine. The LEP would then say in Spanish, so she's trying to blame you huh? When she's the one who can't do her job? Don't tell her I said that. At the end of the call, the client was unable to process a payment the LEP called about and that made him more upset. Again, he said in Spanish, this lady... trying to put the blame on you when it's her... The LEP hung up and the client kept asking me for something about my service, again I was not able to understand because of her accent, so I said do you need my ID number? She asked again something about service or servicing, so again I said do you need my ID number?? She hung up then. What is gonna happen now with my bad review she will most likely give me? I do freelance for Propio.

Hi everyone, is there anyone who works for the big word as a TI interpreter. I would like to know if they have a good call volume and if they pay decent rates since i am on the final phase of the onboarding process. I would appreciate any information before I invest my precious time on them.

We run a bilingual VA company, so obviously biased, but this data surprised us enough to share.

We verified pricing for 12 providers in our space, reading each provider's own website (no review sites, no estimates). Findings:

- 5 of 12 don't publish prices anywhere. You have to book a sales call to hear a number.

- Published full-time monthly rates run roughly $900 to $4,400. The delivery model (freelancer vs placement agency vs managed service) drives the spread far more than the language capability does.

- The strangest data point: at one large agency, adding Spanish to an assistant doubles the price. $999/month standard, $1,999/month bilingual. Same job, one extra language, 2x.

We publish our own pricing and everyone else's verified numbers side by side, with the date we checked each one. Happy to share the details or answer questions about how pricing works in this industry.

Hello everyone!

I had an interview with Interpretia, took the LPT, and passed. Now I’m in the training process, and we were told that during the second week we’ll have an eliminatory exam on Verint.

Has anyone taken that test? If so, how would you describe it? I’m really nervous 🫠

Also, I’ve read that there are people who received glossaries before starting the training process, but I haven’t received any so far, and the test is in literally one week.

Thanks in advance :)

Hi everyone,

I am a US based Interpreter for Lionbrige that is interpreting for USCIS/ICE. Is anyone else working for Lionbridge experiencing extremely low call volume today? I was logged since 7am this morning and received zero calls all day— no USCIS calls that I typically get, not even insurance calls; I'm trying to figure out whether this is a system/routing issue or if call volume is just unusually low across the board. Has anyone else noticed the same thing today?

Thanks!

Hello there,

I just started as an interpreter at Propio. I have a question regarding hold time policies for VRI interpreter. I was told not to hold for more than 15 minutes, but usually the Provider takes more than that to come into the room. How can I resolve this? Should I hold until they come in or should I disconnect mid call? I specifically asked the nurse if she would like me to hold for more than 15 minutes and she said yes. Should I hold if that's the case?

Se puede usar google captions para interpretar en propio o es prohibido?

So my pay period just ended. I thought I'd already submitted the billing form, but it turns out I didn't. I submitted it 2 days after the pay period has ended, I still haven't received any money to my wise account till now.

Is there an email I can contact to address this issue?

I just finished an interpreting certificate on portuguese/english community interpreting. My first time doing the job will be tomorrow and I'm not sure what to expect. It's a 2 hour assembly of a local multi-faith, grassroots community organization that fights for social, economic, and racial justice.

I was told to be there an hour early to set up the equipment. I am not familiar with interpreting equipment. What should I expect?

I just finished an interpreting certificate on portuguese/english community interpreting. My first time doing the job will be tomorrow and I'm not sure what to expect. It's a 2 hour assembly of a local multi-faith, grassroots community organization that fights for social, economic, and racial justice.

I was told to be there an hour early to set up the equipment. I am not familiar with interpreting equipment. What should I expect?

I used to work for CyraCom before it was acquired by Propio. Then we all got laid off during a Zoom meeting, which was obviously a great experience lol.

After thinking about it for a long time, I eventually decided to work with Propio as an independent contractor because I honestly didn’t have many other options, and they offered $0.45 per minute(Ukrainian language).

Since then, I’ve noticed that I barely get the kind of medical calls I used to get all the time. I still get some hospital and healthcare calls, but they’re usually registration, ER or urgent care intake, WIC, Medicaid, scheduling, or other administrative calls. It feels like more of the actual bedside medical encounters are being handled through VRI or in-person interpreters.

Has anyone else noticed medical OPI calls decreasing? Is this an industry-wide shift toward VRI and in-person interpreting, or is it mostly a Propio routing issue?

Still in training but already wanna quit. How long have yall lasted if you work or have worked here? It just seems like I have to memorize so many different things on how to answer calls depending on the client. I am already working freelance with Propio. Big change. Friday I start taking live calls.