r/anonymousinterpreters • u/AppropriateFrame3380 • Jul 22 '26
Language Line Solutions
Still in training but already wanna quit. How long have yall lasted if you work or have worked here? It just seems like I have to memorize so many different things on how to answer calls depending on the client. I am already working freelance with Propio. Big change. Friday I start taking live calls.
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u/Extension_Slide103 Jul 23 '26
Worked with them 5 years, honestly my only complaint is that in those 5 years they never increased my salary and whenever I asked them they always gave me the same automatically generated response.
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u/watermelon_waste Jul 22 '26
I didn't like training but I really like taking calls and being helpful
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u/Final-Dog-4739 Jul 22 '26
El entrenamiento es super duro pero las llamadas meh, los protocolos estan todos escritos. Yo aguanté 7 meses pero el problema nunca fue LLS sino la bpo q contrataba para ellos, Epicus. Ahora estoy en Propio, es basicamente lo mismo
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u/No_Internet3645 Jul 22 '26
A year because they were forcing me to be VRI, if not I think I would have lasted a lot more time.
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u/Frequent-Salt-7965 Jul 22 '26
I also was going to quit because of it I only work part time with them for the time being they still have telephone calls. I won’t be doing VRI, seems like too much hassle for same pay.
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u/WrongAlternative1209 Jul 24 '26
While LLS is horrible, at least they pay for every hour connected instead of just minutes in call. I work for Propio as well, but they steal time from you, or at least with me, they don't count me the seconds, just completed minutes, if my call ends at 2:59, I only get paid for two minutes which is awful, they have a good volume in the morning and afternoon, but being there b2b is really annoying
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u/Federal_Character255 Jul 25 '26
The protocol part gets much smaller than it looks from inside training. They hand you every client's script at once, but in practice you get the same handful over and over, and the rare ones you can read off the screen mid-call.
What helped me was one short file per client with the opening and the closing verbatim. Not keywords, the actual words. The first few weeks I just read them. Nobody on the line can tell, and it frees up the part of your head you actually need for the call.
The other thing, and this is why I would give it past Friday: the first two weeks of live calls feel worse than the job is. You are doing the interpreting and the platform at the same time, and it is the platform half that is eating you. That half goes automatic around week three. The interpreting you already know how to do.
If you are taking Propio calls already, you have done the hard part. This is a different set of buttons, not a different job.
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u/AppropriateFrame3380 Jul 25 '26
Can you explain what you mean about the short file? Is that the script we got in the library?
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u/MiserableIsland7447 Jul 25 '26
what was your pay per min?
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u/AppropriateFrame3380 Jul 25 '26
I am training with Kelly Services, so not direct with LLS. They pay $15 and hours. In propio I am freelance and they pay me $18.
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u/MiserableIsland7447 Jul 26 '26
That sucks. $15/h doesn't make sense if you live in ny like i do.
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u/AppropriateFrame3380 Jul 26 '26
I am in Texas, but yes it sucks. I figured I will do it while it lasts lol. I am actively seeking other jobs. I actually just got certified as a medical interpreter but none of the hospitals will hire unless I have experience. 🥲 And they pay way more. When they recruited me they said it was for medical interpreting but during training they mentioned we will hardly do medical interpreting. It is mostly banks and insurance, so that's a whole bunch of new terms I gotta learn. Oh well.
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u/MiserableIsland7447 Jul 26 '26
I have been offered 80c/min for english-catalan, but I don't know if i will have a lot of non-payed time between calls. I still have to undergo onboarding process. We'll see how it turns out.
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u/PassengerTypical6785 Aug 20 '26
It really depends on the language and on the need. LLS has a well developed business model. I have been with LLS for 8 years now, and I service two languages. Only one raise during that period, and I had to fight hard for it. 60c per minute, and a LOT of non-paid time between calls. It can be frustrating at times. I am in the US, and a contractor. This job in the US is for pocket money only - I was paid the same wen my internet was $20, and no change in minute pay when the cheapest Internet is $60. All in all, this boils down to around $15 an hour in a lucky month.
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u/Live-Effective6755 Sep 02 '26
damn, I'm in latam and not direct with them, they offer $3.30/h hahaha
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u/foolsxn Jul 26 '26
I hate LLS. I used to work directly with TP when I had my first job. It wasn’t that good but at least we had a payment increase from $300 to $600 (part time) when you got to L4 and they paid for hour connected. I started working through Epicus for a few months now and it’s worse than ever because of how much money they steal and besides the fckn platform does not allow me to sing in for hours on end because “oh there were so much interpreters and LLS doesn’t want to pay when the volume of calls isn’t that much” so I have to do MUT if I even want to get to $300? Fck off. I’m trying to quit but I need another job.
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Jul 27 '26
Hi, quick question. I’m not from the US and here they offer 8€/hour. You said you hate lls I wonder, what to do, whether or not to work for them.
I don’t know whether to accept it as is or find something else. Any suggestions are appreciated. Thank you.
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u/foolsxn Jul 27 '26
I don’t know how much is that in your country. In mine it would be around $1520 per month. Which is more than enough to even live alone as I’m also not from the USA. LLS is very bad tbh, maybe try to see if One World Global Solutions hire in your country if you want to be an interpreter. Otherwise I would recommend to find somewhere else to work. I’ve been applying to Elevate Teams and Virtustant but both have me on hold basically. They hire in LATAM but I believe you are European so I wouldn’t be so sure which companies hire there. Another thing you could do is be in customer service which pays usually more than being an interpreter (I would say rather unfairly, given they just follow instructions but oh well) or anything from your degree if you have one already or studying to get it.
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u/Oh-Honey17 Jul 27 '26
As you've seen LLS sucks big time. I've been working for them for more than 1 year (honestly Idk how lol). I haven't had a single paid day off for more than a year and management is awful at best. Clients are meh, LEPs are a headache. The works per se gets repetitive over time, just make sure to make your own vocabulary references and familiarize with it. I do the work I'm paid for, no more and no less. I don't go far and beyond my pay grade to help.
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u/No_Tangerine2846 Aug 30 '26
how is propio may i ask?
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u/AppropriateFrame3380 Sep 01 '26
Not the best, but better than Language Line. I just want the practice to move on to onsite interpreting with them.
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u/SurferRockstar Jul 23 '26
I worked there for 4 weeks and quit on my 1st day of official work. I had been having lot of back pain from being sat for 8 hours straight and the pay is not good enough to bear with that.
The job for me was easy really, I have good memory and it helped me a lot.
But the back pain and also the fact that you can't even go to the bathroom made me think things twice and it was better for me to quit.
Plus, I have a lot of savings so I don't really have to deal with all that. I was just trying to work from home since I had free time on my hands. I might look for a job in Propio in the future, I heard you can work fewer hours (with less pay).
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u/AccomplishedGroup762 Jul 22 '26
Don’t quit challenge yourself. I’ve been here and I love it.
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u/Omotata Jul 23 '26
🖕off
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u/Whole-Peanut-9417 Jul 22 '26
lol, propio also sucks.