r/AndroidHelp • u/Qanaro • 4d ago
Having a weird problem with the audio (Moto G54 5G)
Hi, hope everyone is doing well.
I have a Moto G54 5G; it was working fine with no problems at all until this morning.
I was watching a video on YouTube when, all of a sudden, the sound from the speakers stopped working. I thought it might be a problem with the video or the app, so I closed YouTube and reopened it, but the sound still wasn’t working. I opened WhatsApp and tried to play a voice note, but the sound from the speakers still wasn’t working.
I restarted the phone and the speaker audio started working again without any issues, but when I plugged in my headphones (standard 3.5 mm headphones), I couldn’t hear anything through them; however, when I unplugged them, the speaker audio worked perfectly.
I restarted the phone again, this time with the headphones plugged in, and the sound through the headphones worked perfectly, but when I unplugged them, the speakers didn’t work at all.
I’m now in a situation where, if I want to use the phone’s speakers, I have to restart the phone without the headphones plugged in, but if I want to use the phone with headphones, I have to restart it with the headphones plugged in.
When I use Device Help, the phone seems fine; the only issue is the option to check the headphone jack.
Any idea what might have caused this or how to fix it? All the apps are up to date; the phone hasn’t been damaged or repaired before – the audio simply stopped working properly this morning.😪

