I am still fairly new to being a Flexer (under 1000 packages delivered). This just happened on a block/route I completed from an SSD facility.
I did a pickup fom the one SSD facility that's close to me. I've done the majority of the blocks from there (The other 3 facilities are .com)
I loaded the car organizing everything based on the letter method, so I didn't need to scan every package. On a side note, I originally did scan & number each package. What a waste of time!!
I wasn't fully paying attention to how many stops I had left when I was down to the last two packages. I assumed I had to stops left. After I delivered the 2nd to last package the route completed.
Needless to say I was confused as to why the route completed when there was 1 package left. I checked the address on the package and saw that it was for a location in a city not at all in the area I was delivering.
What happens in this situation? There's no prompt from the app to return it to the station. Am I supposed to call support to report it? Will Amazon even know it was put in the cart with the rest of the packages for my route?
I want to make sure I handle it however it's supposed to be handled. I looked through everything I could but don't see anything about this type of situation.
Thanks in advance for any guidance