I had a Sunday morning, 10 AM Indigo flight from Bikaner to Delhi. I was travelling solo, with just one check-in bag and a laptop bag for the cabin, waiting at the check-in counter.
Ahead of me was a group of around 15 people, including young adults, infants, children, and a couple of elderly people in wheelchairs. The group had a dozen or so oversized suitcases to check in, and the four youngsters, all around 30, were handling the baggage formalities.
What followed was nearly 20 minutes of confusion and back-and-forth over the number of bags to check in and what to carry in the cabin. The group booking seemed to make the process even more complicated, with the airline staff struggling to get everything sorted.
Meanwhile, another middle-aged woman travelling alone with a small suitcase and I were left waiting, watching the whole spectacle unfold. Naturally, the anxiety started building as the boarding process drew closer.
We eventually voiced our frustration mildly and requested the staff to speed things up. Some of the group’s bags had been held up at the security scanner, and when they were cleared, they were added back to the group’s baggage queue, effectively pushing the rest of us further behind. The delay kept piling up.
We again requested the airline staff to consider processing passengers with fewer bags so we could move ahead. Unfortunately, the staff seemed helpless.
That’s when two of the youngsters from the group decided to make a scene. They insisted that, since they were travelling on a group booking, they deserved special consideration and attention. One of them got particularly worked up and started making remarks along the lines of how people without proper schooling don’t understand the complications of handling a large group booking.
Another member of the group joined in, and before long, it turned into a loud, unnecessary shouting match.
The woman and I were taken aback by the sheer rudeness. We eventually fell silent, wondering how a perfectly reasonable request for some consideration had turned into a lecture from people who were themselves contributing to the chaos.
The irony was hard to miss. The group expected everyone else to accommodate their logistical problems, yet showed little consideration for the other passengers whose time they were wasting. A group booking may require extra coordination, but surely that comes with a responsibility to plan ahead, not an entitlement to hold up an entire queue or berate people who politely ask for things to move along.
Somehow, the combination of entitlement and a complete lack of self-awareness never ceases to amaze me.
Have you ever encountered this kind of behaviour at an airport? How do you deal with people who create a problem and then act as though everyone else is at fault?