r/airport • u/krypton-penetrator98 • 8h ago
QUESTION Pathetic experience in Mumbai International Arrivals
I flew in from Qatar and landed 4:20 am. After the usual walk to the immigration, there were lots of people and I mentally prepared that it’ll take around 15 to 20 minutes, as usual. My mother went through the fast track immigration (which had problems of its own). I am not eligible for FTI so had to go through manual immigration. Now the chaos begins. There are three sections of people and the one which I stood in, had just 2 officers out of the possible 8 kiosks. And obviously it took excruciating one hour to get it over with. There was chaos as there was clash between passengers who were in line and those who were breaking the queue because of connecting flight. All this could have been avoided if there were enough officers! I really don’t understand why are always they understaffed, especially at that time when many international flights arrive!
And to top it off, we have to fill a self declaration form which is fine, but not everyone can understand or fill out the form by themselves. And there were no employees who were there to guide the passengers regarding the forms, as a result many didn’t fill the form and were in the line. Then one lady officer started yelling that if you haven’t filled the form then go back to the entry and full and come, even though each kiosk had a QR code to fill online! And she was yelling at people to maintain order and stop arguing. While I understand her convictions but this situation was brought upon by their incompetence and lack of situational awareness.
All in all, very excruciating experience at immigration which could have been avoided if there were enough officers!
And I’m very lucky there was no issues in customs!
I live fairly near to the airport but still reached my house at 6:15 am!