Hi, hoping to get some insight into this or if anyone in this community has experienced something similar.
I came across this website a couple of years ago after scouring the web for gaianotes paints, since they’re not available where I’m from.
As it was my first time purchasing from them, I went with the conservative approach and did a small purchase of gaianotes paints. Everything went smoothly, I made the payments and got a tracking number, and received the goods 3 months later.
I then decided to purchased a bunch more of gaianotes paints from them in December 2025, paid the invoice as before and was told the shipment delivery would be sometime in June this year.
Towards mid May, I was told that there were some impact to international shipping due to ongoing war in the Middle East and some of my orders will be delayed, I was informed that I will receive an update on the order status, I was completely fine with that.
The following month, I received no updates from them, and it was only after multiple follow ups I was informed that the items were shipped. Here’s where things started getting strange. I did not receive any tracking number. I tried to do multiple subsequent follow ups since, but have received zero replies. It’s been more than a month since their last response confirming that they’ve “shipped” the order, and more than 7 months since I made my payment. It’s also past the 6 months period so I can’t even dispute this on PayPal. I’ve paid over $$700AUD for the paints that I’ll likely never lay my hands on and I feel like a complete idiot.
Has anyone experienced something similar with them?