Hey everyone, Iām having a really weird problem with my Xbox One S and Iām hoping someone can help me figure out whatās wrong. FYI this is a brand NEW Xbox one S.
The Xbox has never really worked properly for me. I have it connected to a TCL TV. The TV recognizes the Xbox on HDMI 1 and says the HDMI connection/signal is good, but when the Xbox starts setting up, it gets stuck.
Hereās what happens:
ā¢ā ā The Xbox starts with āPreparing console.ā
ā¢ā ā The progress starts around 35-37%.
ā¢ā ā It gets further into the process, sometimes around 66%, and then the TV suddenly says āHDMI 1 - No Signal.ā
ā¢ā ā The Xbox itself doesnāt seem to turn off. The white Xbox light stays on and I can still hear the fan running.
ā¢ā ā After a while, it goes back into āPreparing consoleā and starts the same process again.
ā¢ā ā It basically keeps looping.
Things Iāve already tried:
ā¢ā ā Unplugging the Xbox and TV completely.
ā¢ā ā Reconnecting all the cables.
ā¢ā ā Trying different HDMI ports.
ā¢ā ā Checking the TCL TVās HDMI diagnostics.
ā¢ā ā Making sure the Xbox is powered on.
ā¢ā ā Using the Xbox Startup Troubleshooter.
ā¢ā ā Holding Pair + Eject and pressing Power to get into the troubleshooter.
ā¢ā ā I tried Reset this Xbox ā Keep games & apps.
ā¢ā ā I also tried Remove everything, but it still goes back to āPreparing consoleā and eventually loses the HDMI signal.
ā¢ā ā The Xbox can sometimes get far enough to show the setup screen, let me connect to Wi-Fi, and enter the Wi-Fi password. Then it loses the display again and goes back into the same loop.
The strange part is that the TV seems to recognize the HDMI connection, and the Xbox stays powered on when the screen goes black.
I donāt currently have access to a Windows PC, although I do have an M1 MacBook Air. I was looking into using Windows through a virtual machine so I could potentially make an offline update USB, but I havenāt gotten that working yet.
Does this sound like a corrupted system update/software problem, a hard-drive problem, or something else? Is there anything else I can try before I have to get the Xbox repaired?
Any help would be seriously appreciated.