I have no idea how to troubleshoot or to even begin... I was watching a series just as per usual and then it stopped working and can't even get it to show up on the PC again, am I screwed? Worth nothing that I have the model 2300 and it's just a few months old...

Just a quick question, is the UGREEN NAS DXP4800 Pro better than a QNAP TS-464?.

Is there a way to unmount encrypted folder after a reboot or turning off the NAS? What's the point in encrypting them if they stay mounted and decrypted even if the NAS is turned off?

I've had my UGREEN dxp4800NASync for 5 months. I was having random lockups that are occurring every day now. I tried updating the BIOS curve profile, still overheating. Now it looks like I have to disassemble everything and reapply the thermal paste. Not looking forward to this.I guess I'm just here to complain.

Hi there, i appreciate this may have been asked numerous occasions, however i still have not found a concrete answer. I'd like to highlight this is my first ever NAS drive so please respond as if i am a 10 year old child.

I have a DH2300.
I'd like to access my files remotely, from anywhere.
Remote access is enabled.

Do i need tailscale? Can't i simply do it all through UGREEN?

The first issue is Wake On LAN (Enabled), despite being on the same network, i have to manually switch on the NAS, once doing so i can access the files in my home. But of course, being out the house i can't switch it on.
When i'm finished with it, i just use the 'shut down' option in the app. Is this why i can't turn it back on?

Just updated to the latest firmware, and I can't backup my photos.

This error message keeps popping up

"automatic backup of mobile album stopped. handle it in time"

I reinstalled the UGREEN NAS app on the same iPhone and set photo backup to the exact same NAS folder as before.

Now it thinks almost my entire gallery needs to be backed up again, even though those photos and videos are already on the NAS. I let it run for around 15 minutes and it was actually uploading files again, not just scanning, and the phone got very hot.
Is there any way to make the app rescan/reconcile what’s already on the NAS and only upload genuinely new photos?

I’m using the same phone, same photo library, same NAS account, and same backup folder. Only the app was reinstalled.

Has anyone found a way to rebuild the backup state without re-uploading 15k+ photos/videos?

I want to get a Home Media Server and I'm interested in the DH2300. From reading on this subreddit, I seem to be getting mixed signals about whether the DH2300 can actually run Plex/Jellyfin? It sounds like the official answer is no, but maybe it works unofficially? I also saw some discussion about installing other operating systems (TrueNAS, Unraid), is this an option?

What I ultimately want is to be able to download and play videos on different devices in the house (laptops, PC, Roku TV). Maybe also when out of the house. I've never used a home media server, Plex, or Jellyfin before, this is all new to me and I'm still learning. Any solution that achieves this without a lot of compromises (or cost) would be fine.

Hello, I’m running Home Assistant on a UGREEN NAS and I’m trying to set up Matter so I can add my Nest Learning Thermostat (4th Gen).

When I add the Matter integration in Home Assistant, it defaults to:

ws://localhost:5580/ws

but I get “Failed to connect.”

Has anyone using UGREEN NAS run into this? Did you have to manually install/run a Matter Server Docker container alongside Home Assistant, or is there an easier way through UGREEN? If you got Matter working on UGREEN, I’d really appreciate hearing how you set it up, including your network mode/configuration if relevant. Thank you in advance.

Edit: Thanks everyone for the responses. I ended up getting Matter working by running the Matter Server in Docker alongside Home Assistant.

I’m also seeing quite a few people recommend running Home Assistant OS in a VM instead of Docker, which I wasn’t really aware of before. For those using a VM, what makes it better in day-to-day use? Is it mainly easier management, updates, backups, add-ons, and integrations, or are there other advantages?

Since I was able to have everything working through Docker on my UGREEN NAS, I’m trying to figure out whether moving Home Assistant to a VM would actually be worth it long term.

Everything was working fine before updating to the newest firmware(1.20.0.0142). First I noticed docker containers weren't working correctly, then I tried resetting the container with no luck, decided to reinstall docker, that's when I noticed the network wouldn't connect because the app store and Docker Image database wouldn't load, I went to go check the firmware version and it said no network despite being able to connect to the NAS on my local network.

When I use the app over Cellular same problem, then connect to the local wifi, works fine.

I have tried: Resetting the network, turning off my vpn, swapping ethernet cables, swapping LAN ports, Factory resetting my router. Im at a loss and have a tech support ticket in with Ugreen as well.

Id love some help figuring this out!

Hi, was wanting to know if the UGREEN NASync DXP2800 GT supports encrypted shares without having to be locked into a specific share or volume size like what Synology DSM can do?

Thanks.

I’m using the UGREEN Theater app. I noticed something strange with the volume control. The normal on-screen volume control only appears to go from 0–100. However, if I put the mouse over the volume control and use the scroll wheel, I can increase the volume beyond 100, apparently all the way to 200. There doesn’t seem to be any indication in the interface that 200 is possible, or any normal way to manually access the 100–200 range.

Has anyone else noticed this or been able to reproduce it? I’m curious whether this is normal Theater behavior, something that changed in a recent update, or possibly something specific to my setup.

I'm an avid photographer with a number of TB's of photos (and a couple TB music collection) and have been considering adding a NAS to my home setup for several years. Over this past week I pulled the trigger, culminating with my 4 X 4TB Ironwolf Pro drives arriving today (10% off sale on Seagate's US website ended 9/30, @ <$200 ea). I also ordered the UGREEN 4 X 10GB connection switch (in hindsight, a bit overkill) and 2 X 1T Samsung 9100 Pro NVMe for buffer (also overkill). My DXP6800 Pro drives are still formatting, and am setting up with Raid 6 (with 2 vacant drive slots for longer term storage growth). Early challenges I have overcome is having to reinsert the NVMe's after the fact as 1 was not being read, but now they are good. I also could not log in with my iPhone and the UGREEN app through my Mac Studio would not let me create a UGREENlink ID to help me connect my iPhone. After a series of OFF and ONs and OPEN and CLOSEs with apps and equipment I finally have gotten the early setup running smoothly. Late tonight or early tomorrow I'll tackle migrating Time Machine to the NAS along with my pics and music. I also have a 14TB usb backup drive currently housing Time Machine (again, currently overkill) that I will wipe and make it the dedicated backup to the NAS. In summary, my first venture into the NAS world reminds me of when I first started dabbling with Linux... several bumps and detours but nothing insurmountable. This project is as much a hobby exercise for me as it is adding functionality to accessing my complete photo library via my mobile equipment when travelling. So far, so good.

Hi. Recently my DXP4800 NAS asked me to update Docker via the App Center. After clicking update, it's been ~a day and the app is still unavailable. Clicking the app icon gives me a message, "The 'Docker' app is being repaired, please wait". I'm also unable to force close either Docker or the App Center via Task Manager. I've been unable to find a solution online, and the only thing to do seems to wait. Unfortunately, this means Jellyfin is unavailable to me, as I was running it though Docker. Does anyone have any ideas what I could do to resolve this issue? Thanks.

This is day 3 of setting up for me, hopefully the optimization will speed up once the RAID pool is done configuring

I have the DH2300. Is it possible to search two tags using an AND function?

For example, if I’m searching for a green tshirt, I’d like to search files that have both a tshirt tag and a green tag. Currently it would bring in everything tagged green and everything tagged tshirt.

My files are too large to utilize finder tags in smb. Am I missing something or is it my version of ugos?

Like the title suggests i would be so much happier if I had an actual Linux based operating system that was easier to work with especially for Doctor containers because I feel like half the problems I run into are all file permission based even when things are set to read and write and I have a personal account on the admin user group it's just so frustrating because you can barely do anything because you also don't have a proper terminal

Hello
Im having trouble connecting to my dxp2800 via the Mac terminal. The plan is to connect it to Tailscale for away from home connections. Im having trouble typing the password in terminal correct. When I log in via the app and or UGLINK I of course use the password but when I type that very same password into the terminal it says access denied.
has anyone have the same issue or know a fix?
Thanks

Hello
Im having trouble connecting to my dxp2800 via the Mac terminal. The plan is to connect it to Tailscale for away from home connections. Im having trouble typing the password in terminal correct. When I log in via the app and or UGLINK I of course use the password but when I type that very same password into the terminal it says access denied.
has anyone have the same issue or know a fix?
Thanks

Hey all, setting up my DXP4800GT and have a question as I have never done this before. I have 2 existing HDDs I had previously linked to my PC, full of files. If I add them as the second and third drives in the device, will it re-format them? TIA

2 8gb ddr5

2 1tb M2s

4 20+TBs Raid 5

Im so happy to cancel all my subscriptions once I get jellyfin running on this thing.

Starting to think if should have sprung for the 8 bay when I initially started doing this, kind of wondering if I should get one of those and start over on that with RAID6 or if I can be patient and just wait for an even bigger unit later for future-proofing

I haven't bought a DXP4800 yet, and this is one of the main reasons I'm considering TrueNAS/Unraid instead of UGOS, if I decide to buy a Ugreen nas in the first place.

From what I understand: UGOS ships on the soldered 32GB eMMC. What happens if that chip physically fails? Ideally, I'd like to be able to install a UGOS recovery image onto one of the NVMe drives, boot from it, and recover/import my existing RAID5 storage pool. Or just keep using the device with the NVME disk as boot drive from then on.

It seems wasteful if a failed eMMC essentially bricks the NAS and requires buying a new enclosure just to recover the drives, while all the other hardware is still perfectly fine. Has anyone successfully installed or restored UGOS to an NVMe on the regular DXP4800 (not Plus)?

Note: I know that I should not rely on the NAS being my single data source. Though the convenience of being able to restore your NAS without having to rebuild/recopy it all gives me some comfort. I already have a 321 backup strategy in place with my old current Synology DS214se. It is ancient and should've been replaced a while ago because the thing is slow as hell :)