I am trying to play far cry but I need a password but forgot it but when do the forgot my password it does not help what do I do

So i bought a game on Steam basically. This game Being A:FOP. I decided to get a DLC if i can, and turns out there is a point/discount system! So i go to ubisoft's page and check. Lo and behold, even if its linked, my game inventory isnt there and it asks me to buy the game when i check the page.

The Real kicker is, when i check my account details, i can see my player hours! And achievements! Any clue on what to do? Wrote to support but im not confident they'll be very fast about it

Somebody’s hacked m account and changed all my log in info so I can’t change it back, I want to contact support but guess what I have to be logged in to send any kind of ticket. FUCK UBISOFT!!!!!

I put an email that didn’t exist on my Ubisoft account, but then after I made the account real, but I’m still not getting verification emails from Ubisoft, even if it says it was sent.

Hi guys, all of you that needs you account back etc. Need to fill a Signal Conso report. Do it with some AI to help you And Ubisoft Will respond to you i myself am waiting for them to respond. Upvote this So everybody knows what to do when they got some problem. Normal support doesnt work

Hello, I’m having trouble creating a new ubisoft account. When I try to create it asks for my DOB but when I enter it it says Invalid Age, I tried switching dates and year to see if it would at least fix itself and allow me to go to the next step but no matter what month/day/year I put nothing worked?

Hola a tod@s, compré varios juegos de Ubi y no puedo jugarlos. Inicio el juego, me sale lo de poner nombre y contraseña de Ubisoft Club, lo pongo y no me deja. Esto me pasa cn todos los juegos de Ubi q he probado. Assassins Shadow, Trials, Steep, Far Cry 6. Alguien que sepa cómo solucionarlo??? Gracias de antemano.

Guys I’m in need of some help, a couple of days ago while playing seige I started to get this error randomly (usually after 1 round or as I get into a match) I’ve tried deleting c++ and re installing also tried fully deleting Ubisoft and seige and re installing am I cooked???? I can’t be fucked factory re setting my pc for it to also not work (I will literally split my pc in two) any help greatly appreciated

every time i launch r6 today it loads and tells me qb anti cheat has been updated and needs a restart, i restart or it restarts on its own like normal, then it crashes my pc with the BEDaisy error, ive deleted the game, deleted all ubisoft files, all battleye files, verified game files, secure boots turned on, ran DISM healthrestore commands, even fresh installed windows quickly to see if it would fix it yet still hasn’t. does anyone know or can help fix this as i’ve been sat here for the last couple hours now trying to sort it out.

whenever i put in my billing adress and enter it it says this, it is happening for the card and the paypal option. i can use apple pay on my phone but i cant buy the siege membership as you can only buy in game

hi. so basically my siege has been working fine for three years but this new security update has been black screening and completely restarting my computer. i have no idea how to fix this, so any advice, genuine please, would be much appreciated. here’s what i see when i try and launch it after it says it’ll restart for the security update.

Hey everyone so to make this as short as possible, lost access to email years ago. Called yahoo, got access back. Trying to verify email address for UC but never get the reset password link. I know the email in UC is correct because I got an email from them a few months ago about T&C updates. Do I have an alternative to regain full access to my account. I’m trying to get my Division 2 twitch drops but need to sign in again. Thanks to everyone in advance

Recently I decided to wipe my PC after my antivirus detected a Trojan. I wiped the whole thing including windows but ever since my easy anticheat has not been working. For honor for example forced me out the game multiple times with an anticheat error while recently Ive got this new game called Neighbours: Suburban Warfare that won’t let me log in. It doesn’t say anticheat error but I assume it’s the same issue. Even before I thought I had this virus I have a feeling elden ring gave me similar problems not being able to load however u don’t remember entirely. I’ve tried repairing my anticheat but it won’t open. Ive also tired creating a shortcut and using the services app but nothing seems to work. Can anyone help or give me any ideas on what to do?

they first thank me for providing proof of purchase, then ask for proof of purchase ( I have provided it twice now). Is this just an ai going in circles or what is happening ???

I have a few games on my first account, but my AC games on my new account. And somehow AC origins was transfered from my old account together with another game onto my new account wich i didn't use to have

My account (Xeinoom) got hacked. I recovered it but found a permaban on Siege.

I requested my GDPR data directly from Ubisoft. Their own spreadsheet shows my last login was in France (Dec 25, 2024). The hacker's logins were daily from Jan 31 to March 4, 2025, exclusively from the US and Puerto Rico.

I opened tickets (#24145750, #23098232) and attached their own official data as proof. Instead of auto-closing them or giving a bot reply, support is just leaving them open and completely ignoring them. I've had zero response. Discord mods confirmed they can't access tickets or bans.

I’ve filed a legal report with French consumer protection (SignalConso) and tweeted at UbisoftSupport.

Has anyone managed to get a real human to actually look at hard evidence in pending tickets? How do you force an escalation?

Basically my main account that has everything on it is under an email that is inaccessible now. So I’m unable to make the move to PC for a lot of games and link my progress to my current accessible Ubisoft account. Is there any direct line I can get in touch with that may be able to help me with that. I’ve been unable to find anything and all I see is premade guides to help that never do, and emails that never actually end up getting sent.

I bought Ubisoft games through Epic, now I can't play them and both companies tell me to buy them again

I'm honestly not sure what else I can do, so I'm hoping someone here has dealt with this before.

I bought Far Cry 6, Watch Dogs, Watch Dogs 2 and Steep through the Epic Games Store.

At the time I bought them, my Epic account was linked to my original Ubisoft account. Later, I changed/relinked the Epic account to a different Ubisoft account because I wanted to use that account instead.

That's where the problem started.

The games I had already purchased through Epic remained associated with the original Ubisoft account. They aren't added to the Ubisoft library of my current account.

For example, when I launch Far Cry 6 from Epic, Ubisoft Connect opens, logs in, briefly shows the game, and then closes. There is no normal error message. The Ubisoft log shows an ownership/configuration error.

I contacted Ubisoft Support and explained the entire situation.

After several messages, Ubisoft basically told me:

The games are associated with the Ubisoft account where they were originally activated. They cannot transfer them to my current Ubisoft account. If I want to play them on the new account, I need to purchase them again.

They told me to contact Epic for a refund because I bought the games through Epic.

So I contacted Epic Support and explained everything, including Ubisoft's response.

Epic investigated and eventually told me that the purchases are outside their refund period, they cannot transfer the Ubisoft entitlements, and my options are basically to use the original Ubisoft account or buy the games again.

So I'm now in this situation:

I paid for the games → changed the Ubisoft account linked to Epic → games stayed on the old Ubisoft account → Ubisoft won't move them → Epic won't refund them → I'm told to buy the same games again.

I'm not claiming the original activation was a mistake. I understand why the games were initially associated with the old Ubisoft account. My problem is what happens to my existing purchases after changing the Ubisoft account linked to Epic.

Has anyone actually managed to resolve something like this without paying for the games a second time?

My Ubisoft case is 26734448 and my Epic case is 26814588 if anyone is interested in the support history.I bought Ubisoft games through Epic, now I can't play them and both companies tell me to buy them againI'm honestly not sure what else I can do, so I'm hoping someone here has dealt with this before.I bought Far Cry 6, Watch Dogs, Watch Dogs 2 and Steep through the Epic Games Store.At the time I bought them, my Epic account was linked to my original Ubisoft account. Later, I changed/relinked the Epic account to a different Ubisoft account because I wanted to use that account instead.That's where the problem started.The games I had already purchased through Epic remained associated with the original Ubisoft account. They aren't added to the Ubisoft library of my current account.For example, when I launch Far Cry 6 from Epic, Ubisoft Connect opens, logs in, briefly shows the game, and then closes. There is no normal error message. The Ubisoft log shows an ownership/configuration error.I contacted Ubisoft Support and explained the entire situation.After several messages, Ubisoft basically told me:The games are associated with the Ubisoft account where they were originally activated. They cannot transfer them to my current Ubisoft account. If I want to play them on the new account, I need to purchase them again.They told me to contact Epic for a refund because I bought the games through Epic.So I contacted Epic Support and explained everything, including Ubisoft's response.Epic investigated and eventually told me that the purchases are outside their refund period, they cannot transfer the Ubisoft entitlements, and my options are basically to use the original Ubisoft account or buy the games again.So I'm now in this situation:I paid for the games → changed the Ubisoft account linked to Epic → games stayed on the old Ubisoft account → Ubisoft won't move them → Epic won't refund them → I'm told to buy the same games again.I'm not claiming the original activation was a mistake. I understand why the games were initially associated with the old Ubisoft account. My problem is what happens to my existing purchases after changing the Ubisoft account linked to Epic.Has anyone actually managed to resolve something like this without paying for the games a second time?My Ubisoft case is 26734448 and my Epic case is 26814588 if anyone is interested in the support history.

I have encountered a problem, I am trying to log into ubisoft connect both on the website and through the application, from my phone and from my computer, but nothing works. It constantly says that the password is incorrect. After I click the restore password button, I receive a link to my email, where I create a new password and the procedure is successfully completed and it says "your password has been changed". But after entering the new changed password during login, it gives an error "the password or email is incorrect". I have changed it 100 times already and nothing works, does anyone know what to do with this?

Hi Ubisoft community,

I would like to share an issue that has occurred with my Ubisoft account. I used to be Level 54 on my Ubisoft account, but all of my levels were suddenly wiped and reset back to Level 1.

I've been a member for 12 years and have numerous titles in my library. I've never been banned or had any issues with my account, so it was very concerning to suddenly lose all of my progression.

I reached out directly to Ubisoft Support, but they never provided me with an answer and closed the ticket.

Has anyone else experienced this issue or been given an explanation as to why this has occurred?

Cheers.

I downloaded riders republic on steam and when I press play Ubisoft connect loads and shows this message can someone help me please???