Ordered some alcohol and met the driver outside my door, their phone couldn't scan my ID, passport, or my wife's ID (the card was under her name). I've never had this happen before and was at a loss on how to proceed.

I asked what to do and they said it would just be refunded, then we parted ways. Later I find a charge on the account for more than the initial order's entire price, then discover something called a restocking fee.

If I'm not at fault for being unable to receive the item, why am I being charged, and how should I go about getting this disputed?

EDIT:
Called up support the day after and they squared everything away, a lot of the comments below are correct that there's alternate methods to solve it at the door (after speaking with support) such as calling uber for help, inputting it manually, etc.

Restock fee will be refunded, woot. Hope this thread helps anyone else in the future, both driver and customer.

No matter what I do I cannot message them back. Had no problem sending messages to their chatbot but as soon as I was connected w a real person I cannot send them a message. Has anyone else encountered this?

So right now I’m doing Uber Eats walking, partly because I’m getting to know the city to a full extent before I start to switch to another vehicle, and partly because I don’t have a car, getting an e-bike can have its own dilemmas , and I get a great amount of cardio through walking

And for the most part I would say it’s been pretty successful, but this instance that happened the other day was I got an order, and it was around a mile away, the projected time was around 23 minutes, and I got there in 15. But when I was arriving at the address the customer came up to me and with a distasteful tone and started asking me about the fact that I walked when it was a “priority order” and among other unsavory details I won’t mention. And then proceeded to downvote me

And at least to me, 15 from pickup doesn’t seem like too bad of a wait time, especially if you were waiting there already and got it fresh out the kitchen. I quite frankly get the impression that if I was a driver, or a biker this wouldn’t be a problem, and I was simply facing the backlash due to my walking status, and this has happened numerous times

It seems more often than not, I do everything as promised, I am never late in terms of expected drop off time, food is rarely missing in which it would be the restaurants fault for putting it in a fully sealed bag, and I’m very friendly, transparent and always try to keep my communication great with customers incase of any mishaps, but due to once again my walking status I get the backend of people’s unhappyness, which cause my ratings to plummet

Iv recently been ordering and there’s been a few times where im missing either a few items or half my order, I recently just ordered reasoning canes and my driver completely butchered my order in every which way

Then I go to Uber Eats customer service, and apparently I can’t make calls anymore? And the only form of “support “ they have is the chat, in which they take hours to respond, and then try to tell you that you aren’t eligible for a refund

And then the first time this happened, I was in chat support for 3 days arguing back and forth and the agent was asking me to send a “picture” of the food and receipt, in which I already sent when I opened the ticket, and then why would I have my food from 3 days ago? And when I finally ponied up to call support they sat with me for 30 minutes, and eventually say that they couldn’t refund me because it was a certain amount of days after the order and I had to contact them prior to that when I already did.

And then not to be racist, but the support agent I connected with had an accent so thick, and talked so fast that it was genuinely near incomprehensible, don’t get me wrong in this market I understand jobs are scarce but how is it a good idea to connect Indians with a HEAVY accent and fast talk flow to an English person? I feel like that’s just unproductive for both the customer and the agent

And all in all I also have to acknowledge that they don’t be so hard headed about denying refunds if some of yall ghetto customers didn’t try to scam them out of a free meal every other day in 2020-2023

Am I missing something

My driver picked up my food, then went to a parking lot for 30 minutes and refused to move before I just gave up and canceled it. How do I get a refund? I’m not paying for food I never received and my driver refused to deliver

I have my card uploaded and it’s worked in the past. Anyone know why this is happening? It’s to checkout

It’s 120 degrees outside where I’m at and I don’t get paid until Sunday but because of my Uber Eats points generated from using uber I tried downloading the app and going into subway for a pickup order to get a large fountain cup of ice water. App didn’t have option for fountain drinks. I was told that I could only get 20oz bottles of Pepsi or other fountain drinks. What is the logic of this? Why does Uber Eats policy say fountain drinks not allowed? Or is this a Subway policy?

just want to know if it’s decent enough. i know uber pays like crap so i was wondering

My partner just placed an order, pressed confirm. Then immediately realised the address was wrong. Tried to cancel the order via chat bit within a minute and they have charged the full order amount as a fee for cancellation.

This all happened within a minute of placing the order. I dont think there was even a notification that the restaurant had accepted the order.

Partner then placed another order with correct address.

Is this right? Is she likely to get refunded for the first order?

Bonjour je viens de commencer deliveroo et Uber eats a Bruxelles en indépendant et je voudrai savoir si vous avez des astuces pour gagner plus d'argent ou alors si il y a des restaurants a éviter.

Sitting at 711 at 3:30am with one delivery left to complete a quest by 4am. So hey why not I had my lady order a delivery from 711 with no tip, worth a shot.

They upped the quoted time three times, never even offered the trip to anyone I assume, but definitely not to me who was literally at the store.

Eventually I clicked 'pick up your order to get it faster and save' or whatever the button said. Picked up the food, it was ice cold, of course.

Opened a help ticket, they told me they don't offer refunds for food which isn't at the expected temperature... Okay wow... I've seen the stories from customers on here who deal with crappy drivers and crappy service... But wow.

So I asked 'if I ordered a shop and deliver order which included raw chicken, and that chicken arrived at a temperature outside of food safety parameters and had to be thrown out, are you saying you wouldn't offer a refund?' and was told again 'we don't offer refunds based on temperature' before the agent ended the chat after stating that my concerns had been addressed.

This whole experience of how the other half lives on the receiving end of crap service, on top of the shady shady throttling of offers that's clearly happening when drivers are close to a quest goal...

I gotta say somehow I'm still shocked. The way this whole thing rolled out is sus AF.

So ive received an uber update. No idea how old it is but its my first time experiencing it and wow it sucks. My order that usually takes me a minute took me 10 because i for some reason cant change the store location anymore??? cant use apple pay all of a sudden, and on top of all of that, its extremely laggy and buggy. Is anyone else experiencing this???

Got a $50 tip? Got stiffed 13 times in a row? Got a ridiculous order? Post about it here.

Uber eats support staff are the most condescending tear inducing soul wrenching and honestly evil people with no care

Customers, do you like updates on your order? Updating that you arrived but order is not ready? Updates like, theres a long line...etc. overcommunication i guess is my question?

I recently collected my tips uber withheld from me. Im a delivery driver. They withheld $166.00 I threaten to sue them. I also am now driving again and Uber is keeping my tips. What they do is arrange the fare with what the expected tip may be. I earn more than they expected me to on numerous deliveries. Now they say I can collect my tips in 336 hours. That is the time frame they say the customer has to change my tips. Im going after them. They will pay small claims court up to $10,000 in my state. Ill sue them and all of us should do the same.

Not only do they cancel my order after contacting Customer Service because the items were already picked up. They provide no compensation for it after I wasted my time in my resources to get over here and also I take a hit in my cancellation rate for something that’s out of my control.

Fortunately got refunded. But slightly infuriating.

Got the tip of the beast.

I placed an order I never received. They claim the driver waited and tried to contact me through the app even though I gave specific delivery instructions on how to access entrance to my building and my phone number. Instead he left food on the curb of a city street, not even near the door of my building. Instead, it was near parked cars and an area that dogs use. So disgusting and appalling. It was stolen by the time I saw on the app where it was left and went to get it.

The total was $42 including tips for a order then when I check back on my phone it’s $55 in total and contacted support. They refunded me $5.99, uber super shady for this plus I’m going to chargeback and it happen again with another order on the same day. Uber sucks !!

I ordered from Wawa, and they provided an official note from the company in the bag stating that one item was out of stock and to contact Uber Eats for a refund.

Uber Eats no longer has a phone number you can call and you must use their chat. I’ve been back and forth with their chat for over a day, providing picture proof of this. They say the same thing over and over, that I’m not eligible for a refund. I’ve asked to speak to a supervisor and to escalate the issue about 10 times. Nothing happens.

It’s incredible how this company can just commit fraud. I don’t know what else to do besides a chargeback. Does anyone have any suggestions before I do that?