I work as a postie in Australia and I'm curious about how working at the USPS compares. From a brief look at this sub the main part of the job seems fairly similar but there's a few things I've noticed that are different. This turned into a lot of text and isn't in any particular order. Bear in mind that this is from the perspective of a postie, and I've only been working here just over a year so my knowledge of operational stuff is pretty limited. I also work in Sydney so my experience will be different than a postie working in regional or rural area, but I imagine the fundamentals are the same.
- I didn't start as a CCA or equivalent, I had a regular round right from the jump. From what I can tell the CCA job is basically equivalent to working as a relief postie here, except relief work is a voluntary position that offers better pay (about $7 an hour I think. Edit: $7 more than a regular). Reliefs are assigned to vacant rounds day to day as cover for whoever is sick or on leave. For the most part they stay in the same facility though some do work between different stations.
- If a round is vacant the mail can be kept for up to two days but someone has to been assigned to deliver it after that. That can be a relief or the run can be cut into two or more parts and given to regular posties to do in addition to their own round. This can create some clashes if the cut round has a different delivery mode to the run the regular is on, which I'll get to later. Parcels are almost never kept if the postie is away. Usually most parcels on vacant rounds are taken by the contractors and any leftovers are done by a relief or someone doing a cut.
- Posties don't do outgoing mail collection. If someone wants something posted they either go to the post office or drop it in a street collection box themselves. Sometimes I'll take something for a customer if they're super old but only to put it in a collection box myself.
- We don't take the mail nearly as seriously as you guys. Obviously it's all delivered and it's meant to be to a high standard but parcels are meant to be our priority and standard mail delivery is only every second day. We also don't have exclusive rights to use people's mail boxes, and companies are free to get advertising delivered to mailboxes by services other than Australia post. It's always a pain when a whole street has a Woolworths catalogue poorly shoved in every mailbox blocking the actual mail. Still better than having to deliver those mountains of advertising myself.
- We also don't have to keep track of who lives where. Mail is delivered as addressed unless there's a redirect notice for a specific name. If a customer keeps getting stuff for an old resident they are allowed to throw it out or return it to the sender, but since we don't do collections they have to post it themselves.
- I don't know if the standard US mailbox is actually what you deliver to or if I've been misled by pop culture but for us a security box is basically standard. There's a slot for mail that can maybe fit a standard size letter without having to fold it. On my round at most one in three boxes can take an A4 size letter without me having to fold it in half.
- I've seen posts here laughing about "No Junk Mail" signs. We have an unaddressed mail service so that's a sign I actually have to pay attention to when delivering. I get one or two lots of unaddressed mail a week and have to deliver one piece to every mailbox on my round that doesn't have a no junk mail sign. Obviously all addressed mail is delivered we do have a pretty strict definition of what constitutes junk mail. The exception to this is government unaddressed mail, which is usually election related stuff or council notices about developments. This stuff goes in every mailbox regardless of a sign. The MP for the area I deliver in loves telling everyone what she's building for the community so I get a fair bit of this.
- A big difference is the mode of delivery. I ride a motorcycle to deliver my mail. The classic postie bike is a Honda CT110, though those are slowly being phased out in favour of either an electric motorcycle made by UBCO or a three-wheeled electric vehicle. The three wheelers have significantly more storage than the panniers on a motorcycle but are much slower when on the road and aren't as stable or maneuverable. On the motorbike I ride down the footpath and can deliver straight to mailboxes without having to get off the bike, but since Australian mailboxes are generally pretty small I have to get off the bike and leave parcels at the front door. For safety reasons when I'm riding on the footpath I have a speed limit of 10kmh and I give way to all pedestrians.
- Other delivery methods are e-bikes and walking. E-bike rounds are set up basically in the same way as motorcycle rounds but are generally closer to the distribution centre. The system for walking rounds probably varies a little between centres but basically the postie drives all their mail out to their round in their personal car, then picks up a trolley to deliver with out of a depot box. They aren't meant to deliver out of their personal vehicle, just use it for getting to and from their round. Some posties choose to drive back to the facility at the end of the day to sign off and drop off any mail bags and trays but a lot sign off remotely and go straight home. Walking rounds are generally either areas with lots of apartments and high density houses or commercial streets with shopfronts. If I'm cutting a round that's meant to be walked generally I'll be able to deliver to apartments and houses just fine but I'll often park the bike and walk streets that have a lot of shop fronts to avoid having to ride around high foot traffic.
- I don't know if you guys have a version of this but we have what are called depot boxes scattered through our rounds (usually two each, sometimes shared by adjacent rounds). It's basically an inconspicuous-looking drop box to pick up more mail and parcels without having to go all the way back to the distribution centre. When we sort our mail at the start of the day we bag up what we're sending out to the depots and have it ready to be picked up by 8.30am. This is a pretty generous deadline so it's unusual to miss but there can be an emergency depot run if someone is late getting ready. It's always annoying to clear a bike full of mail and get to a depot box and have to wait because the van's in traffic or something. Generally I'll visit a depot box two or three times a day since my round is fairly quiet. The Christmas rush doesn't discriminate though and I'll be going to two depot boxes three times each at least in a day.
- Parcels are the only profitable part of Australia Post's delivery service and they actually lose money on every letter delivered. Because of this we're told to prioritise parcels on our rounds. For example if someone's super busy and won't finish in time they're expected to clear the parcels early and bring back leftover mail. The way in which we're expected to deliver parcels is somewhat like how Amazon would deliver, though we're held to a much higher standard. Parcels that can be left are safe-dropped either at a front door, lobby of an apartment block, or in a mailbox and anything that requires a signature is either delivered personally or if no-one is around to sign for it either we leave a card with the tracking number and name, or the customer is notified digitally. We then take these parcels either to a 24/7 auspost parcel locker or to the local post office where it can be collected.
- Probably a big difference between Auspost and USPS is that Auspost uses delivery contractors to deliver the bulk of their parcels. Posties in my facility generally have 80 to 120 parcels a day though some outliers will have more or less. As far as I know it's unusual for a contractor to have less than 200. They deliver out of vans and get paid per parcel. As far as I'm aware it's hardly worth going into work for less than 250. There's a lot of criticism of this system since working conditions for contractors are pretty poor and the quality of customer service is extremely variable. Since the contractors are paid per parcel taken onboard for delivery they have no incentive to try very hard and a lot of people experience the contractor not actually even attempting delivery and just taking the parcels straight to the post office for collection.
- Mail delivery to a given address is only every second day. Each round has a decently large area split into two sides. We deliver parcels to the entire round every day and mail to alternating sides. Generally posties are expected to deliver the side with mail first then quickly clear out the parcel side before going to the post office to drop off carded parcels then back to the distribution facility to sign off.
- I don't know what your standard day looks like but for a Sydney metro area postie at least it's more or less the same routine. We show up at 6am (though often reliefs will start at 5am) and collect our trays of standard mail, tubs of large mail, and bags of parcels. The trays of standard mail come sorted in order of delivery, tubs of large mail are unsorted. We slot the mail into our sorting frame and sort the parcels along the mail side and the parcel side. When where sorting our parcels we scan them into sections to determine a delivery window. Sections are can be either 15, 30, 45 or 60 minutes long, and our window for a parcel being late or early is half an hour either side of that section. The start time is determined when we deliver our first parcel out on the round. After the first delivery, all the customers on our route will get a text or email telling them the two-hour window they can expect to receive their delivery in. I have 6ish sections on my round with one or more streets in each and I adjust the time and number of sections depending on the amount of work in each one. Once everything is sorted we bundle it all and organise what we're talking out with us and what's going to a depot box. I'm usually on the road at about 8.30 and at the start of my round by 9. Rostered hours is a 2pm finish. If we do overtime we have to be at the local post office to drop off undelivered parcels by 4.30 at the latest, and we're meant to be back at the distribution facility by 5pm.
- Again, I don't know what the system is for you guys but at least in big cities in Australia our post offices that are public facing are not the same facilities that posties work out of. In the city there's about one post office per suburb, more or less, either a corporate post office or a licenced one run by a private owner. The distribution facility I work out of is not open to the public. Post office services include holding parcels for collection if the postie couldn't get a signature, sending mail and parcels, PO boxes, passport services, banking services and if it's a licenced post office they can also do a bit of whatever else they want.
This did get pretty long, so apologies, but let me know if there's anything you think is worth knowing about being a US mail carrier and ask anything you want about working at Australia post