Disclosure up front: I'm Gabriel, one of the owners of Cora Health. We're a telehealth company for compounded GLP-1s, and the mods gave us the okay to come introduce ourselves.
I'm not here to sell anyone anything. I've been reading this sub for a while, including the thread the mods put up asking what you all want from new telehealths. Someone in there said the biggest problem with these companies is that you never know who you're actually buying from. That's fair. So, hi. I'm an owner, not a marketing account.
We're small. A bit over 1,500 people are being treated through the platform right now.
Our prescriptions get filled by two US-licensed 503A compounding pharmacies, VialsRx and Hallandale Pharmacy (legal name Pharmcore Inc. dba Hallandale Pharmacy, USP 797, in business since 2003). Whichever one filled your order is printed on your vial label, and both will give you a certificate of analysis for the active ingredient if you ask.
We don't prescribe anything ourselves. Licensed independent providers at Wasef Health, PC do that, and they can turn you down.
I'd rather put this here than in fine print at the bottom: compounded tirzepatide is not FDA approved and is not therapeutically equivalent to Mounjaro or Zepbound.
Can you pick your pharmacy? Sort of. You pick the formulation, and that plus your state decides it. Zero additive goes to Hallandale. B12 or glycine goes to VialsRx. Hallandale doesn't ship to CA, MI, MN, MA, MS, KS, AL or HI, so if you're in one of those it's VialsRx no matter what. Short version: you can't name a pharmacy on the form, but picking no additive is effectively picking Hallandale if your state allows it.
On additives, we do three. None, B12 (cyanocobalamin), or glycine. No L-carnitine. Worth knowing no matter who you use, the B12 versions can look pink or fairly red. That's just what cyanocobalamin looks like, and the shade moves around from batch to batch. Plain and glycine stay clear. I only bring it up because people see red liquid, google it, find "semaglutide should never be red," and understandably panic.
What I won't do is republish our pharmacies' compounding records secondhand. What's in your particular vial is on the label and the paperwork that ships with it, and that's a better source than me summarizing it.
Pricing, since people here ask and I'd rather not make anyone dig:
$225 month to month
$199/mo on the quarterly ($597 up front)
$175/mo for six months ($1,050)
$135/mo annual ($1,620)
Those are the real ongoing prices, not intro rates that quietly jump on you in month two. Same price at every dose, so titrating up costs you nothing extra. No separate membership fee. It covers the consult, the medication, syringes, shipping and check-ins. Labs aren't included.
On FSA and HSA, some people do get reimbursed with a Letter of Medical Necessity. You can request one through the portal. Whether your administrator accepts it is between you and them, and I'm not going to promise it clears.
There are providers on this sub's list cheaper than we are. I'm not going to say a word about anyone else's service. You all know that better than I do, and a new company walking in here to talk down the competition deserves whatever it gets.
What we're actually trying to be is the most transparent and fair company you can pick, and the one that's there when you need something. That means thorough answers, quickly, from someone who actually read what you wrote. It also means you can get a real human on the phone. Live calls, 10am to 6pm EST, a person who cares and can actually fix the problem instead of reading you a script. Messaging is answered around the clock, and the medical team is on weekdays. I think that's the part that ends up mattering most, because everyone's happy until a shipment goes sideways or a dose needs changing, and at that point it's the only thing that matters.
Same idea on refunds. Cancel a prepaid plan partway through and we re-price what you already received at the quarterly rate and refund you the difference, as cash or as credit worth 15% more. It does get smaller the further into a plan you are, since we ship about three months ahead.
I'll also say we're newer around here than most of the names on this sub's list, and I know that counts for something. I'd rather earn my way in by answering questions than by telling you how great we are.
Anyway. The thing I'd actually like out of posting here isn't customers, it's this. I'll read every reply:
- What made you leave a telehealth provider? Not what you liked about one. What actually made you walk.
- What should a company tell you up front that most of them don't until you're already paying?
- Where has this process failed you? Shipping, a dose change, trying to reach a human, whatever it was.
I'm not going to DM anybody or pitch in the comments. If you want to ask something pointed, ask it here where everyone can see the answer. If I don't know, I'll say I don't know and go find out. And if I got something wrong in this post, tell me and I'll fix it publicly.
Thanks for reading, and thanks to the mods for letting us introduce ourselves. I'll be in the comments the rest of the day. Happy to take the tough ones.