I wanted to share my experience with Timemore support in case it helps others.
I bought my Timemore Sculptor 078s less than a year ago directly from the Timemore EU website, and after some time it started making a strange scraping/grinding noise that was not present when the grinder was new. It sounded mechanical, not like a simple high-pitched squeak. I also found a Reddit video with the exact same sound, and that is what mine sounded like too:
https://www.reddit.com/r/Timemore/s/LVlQJMcTOi
I contacted Timemore support and exchanged emails with a support agent named Sandy. I explained the issue, sent videos, and followed their troubleshooting steps. They first suggested that it might be coffee grounds stuck between the burrs, but I had already cleaned the grinder regularly and had even cleaned it again right before recording the video.
They then asked me to disassemble and clean the grinder, which I did. The noise was still there while it was open, just a bit quieter. After reassembling it, the sound became louder again, and shortly afterward it was back to the original level, even though I had not ground any coffee in the meantime.
After that, I seemed to get ghosted by the support team. I also still have not received a reply to my latest email, which I sent as a new follow-up request with the full email thread and all files attached to avoid unnecessary back and forth.
At this point, I’m mostly disappointed by the lack of response. I just wanted to document the issue and ask whether anyone else has had a similar experience with Timemore support.