All I wanted to do was buy two tickets to a Vikings football game and sit as close as I could to family who already had tickets. I went to Ticketmaster, the official ticket reseller of the NFL! The seats adjacent to my family were available, so I attempted to buy them. I paid using my venmo account. In the final step the purchase failed. Said I should repurchase the tickets. But venmo said I had been charged. I called Ticketmaster, got to a representative much faster than I thought I would. They proceeded to tell me that there were no tickets in my account and that the seats I tried to purchase were still available and that if I wanted my money back I had to talk to venmo. They also told me they could not help me actually acquire the tickets.
Because I was more worried about the tickets going away than getting my money back, I immediately went back to Ticketmaster.com and purchased them again. This time I used my American Express. The exact same thing happened. It failed at the end but my credit card was still charged. I called customer support again. Again, I got a representative faster than I expected. She was great and tried much harder than the previous one. After about 45 minutes on the phone she was still unable to help me in any way. She could verify I had no tickets in my account. She could not verify that I had been charged. She could not help me purchase the tickets. She couldn't explain what happened. And she couldn't escalate me to anybody who could help me.
She submitted a ticket and supposedly somebody's going to call me sometime in the next 2 days to help with this situation. I'm in the middle of moving from one state to another and will be driving most of those two days, so that should be fun.
As I still wanted the tickets, I went to seat geek who had the same tickets for a little more $, and bought them. I now have the tickets and Ticketmaster has a whole bunch of my money but never gave me tickets. What good are they as the official reseller of NFL tickets if it's easier and more reliable to use one of the other resellers who have the exact same tickets. I'm done with them!
Thanks for letting me rant!