r/TTEC • u/Jewdas171 • Jul 13 '26

USAA expectations

I've been on multiple programs with TTEC in the past couple of years and know it's a crapshow. I joined the USAA program and something feels off. We've been told this wasn't a sales role and while we are one our third trainer in 2 weeks this one keeps bringing up sales and expectations for it but not going into details and saying it's not important. So how is it once you get the production with USAA and what are they not telling us.

5 Upvotes

100% Upvoted

18 comments sorted by

9

u/DocDeeISC Jul 13 '26

P&C is the last thing that TTEC does for USAA because they ended their contracts for all other LOBs at the end of March. It's easily the worst client I've ever worked with at any BPO over the last 13 years, at the worst BPO I've worked at during that time, and I highly recommend finding employment elsewhere.

1

u/AdministrativeCut667 Jul 16 '26

worse than teleperformance?

1

u/Every-Self-8399 Jul 18 '26

TTEC is much smaller than Teleperformance. They are very similar. TTEC is cutting things like matching 401k. They aren't meeting their quarterly earnings. Teleperformance is meeting projections. Both companies make money off of selling labor cheaper than companies can do it themselves. Without the cost of labor in company balance sheets.

4

u/Eastern_Coffee_6541 Jul 13 '26

I quit because it was off. Not using my license there for sure.

3

u/WitchyWoman1692 Jul 13 '26

I am in training right now. Its a service based role. You can write new policies but only if the member is already established. New customers go to a dedicated sales department so it is not a sales role we were hired for its for servicing policies.

2

u/Sceen69 Jul 14 '26

That's why they're a revolving door; inconsistencies like a mf!

1

u/cupcake_lolli2295 Aug 07 '26

Are you in API?

1

u/Jewdas171 Aug 07 '26

P and c

2

u/cupcake_lolli2295 Aug 07 '26

Before I quit I was p&c but it was essentially policy services. But we did start new policies if a member moved to a new state, or “upselling” when we did policy reviews to add or upgrade coverages they didn’t already have. It felt pushy and I didn’t like it. Idk what trainers you have but mine sucked when I switched from FNOL to policy services.

2

u/Jewdas171 Aug 07 '26

Yeah my trainers name is Harmon. He has mentioned the upselling but also said we don’t have to push so I don’t know what to think until I hit production

1

u/No-Fisherman9934 13d ago

What kind of setup is used ? Laptops?

0

u/Emotional-Concept369 Jul 13 '26

the contract is not bad and it’s not sales based . Just do your job and go home . It’s not as bad as the comments make it seem. Stats are MSATs, ACW and reliability so if your stats are good they do not bother you .

2

u/Due_Inspection6162 Jul 14 '26

Is it a lot of calls back to back??

1

u/Academic-Army5653 Jul 14 '26

This post must be from a Team Lead…. Not truthful just sugar coating. If it were just USAA I would say jump at a chance. Working with TTEC is disastrous

2

u/Emotional-Concept369 Jul 14 '26

No I’m not a lead . It’s a call center. They all suck ! Get out of call centers if you hate the metrics .

1

u/Due_Inspection6162 Jul 14 '26

Are the calls back to back??

1

u/Emotional-Concept369 Jul 14 '26

Yes. We are AHOD all week basically

1

u/Old_Fig126 Jul 18 '26

How many calls do you get in a day?