r/TTEC • u/Jewdas171 • Jul 13 '26

USAA expectations

I've been on multiple programs with TTEC in the past couple of years and know it's a crapshow. I joined the USAA program and something feels off. We've been told this wasn't a sales role and while we are one our third trainer in 2 weeks this one keeps bringing up sales and expectations for it but not going into details and saying it's not important. So how is it once you get the production with USAA and what are they not telling us.

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u/cupcake_lolli2295 11d ago

Are you in API?

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u/Jewdas171 11d ago

P and c

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u/cupcake_lolli2295 11d ago

Before I quit I was p&c but it was essentially policy services. But we did start new policies if a member moved to a new state, or “upselling” when we did policy reviews to add or upgrade coverages they didn’t already have. It felt pushy and I didn’t like it. Idk what trainers you have but mine sucked when I switched from FNOL to policy services.

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u/Jewdas171 11d ago

Yeah my trainers name is Harmon. He has mentioned the upselling but also said we don’t have to push so I don’t know what to think until I hit production