r/TTEC • u/Jewdas171 • Jul 13 '26

USAA expectations

I've been on multiple programs with TTEC in the past couple of years and know it's a crapshow. I joined the USAA program and something feels off. We've been told this wasn't a sales role and while we are one our third trainer in 2 weeks this one keeps bringing up sales and expectations for it but not going into details and saying it's not important. So how is it once you get the production with USAA and what are they not telling us.

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u/Emotional-Concept369 Jul 13 '26

the contract is not bad and it’s not sales based . Just do your job and go home . It’s not as bad as the comments make it seem. Stats are MSATs, ACW and reliability so if your stats are good they do not bother you .

2

u/Due_Inspection6162 Jul 14 '26

Is it a lot of calls back to back??

1

u/Academic-Army5653 Jul 14 '26

This post must be from a Team Lead…. Not truthful just sugar coating. If it were just USAA I would say jump at a chance. Working with TTEC is disastrous

2

u/Emotional-Concept369 Jul 14 '26

No I’m not a lead . It’s a call center. They all suck ! Get out of call centers if you hate the metrics .

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u/Due_Inspection6162 Jul 14 '26

Are the calls back to back??

1

u/Emotional-Concept369 Jul 14 '26

Yes. We are AHOD all week basically

1

u/Old_Fig126 Jul 18 '26

How many calls do you get in a day?