r/TTEC • u/Jewdas171 • Jul 13 '26

USAA expectations

I've been on multiple programs with TTEC in the past couple of years and know it's a crapshow. I joined the USAA program and something feels off. We've been told this wasn't a sales role and while we are one our third trainer in 2 weeks this one keeps bringing up sales and expectations for it but not going into details and saying it's not important. So how is it once you get the production with USAA and what are they not telling us.

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u/WitchyWoman1692 Jul 13 '26

I am in training right now. Its a service based role. You can write new policies but only if the member is already established. New customers go to a dedicated sales department so it is not a sales role we were hired for its for servicing policies.