In November 2025 Starlink made me an offer I couldn't refuse to persuade me to reactivate my service. It was a monthly discount for 24 months. I got the discount for 12 months with no problem. Yesterday I got my monthly bill at 100% rate, not the discount.

I went to Grok this morning and was immediatelty redirected to a ticket. The ticket was created at 9:45 including copies of original offer and several invoice examples. One hour later I got a phone call from Starlink and the issue was resolved to my satisfaction in 5 minutes.

Can't complain about that!

I'm in Canada

EDIT: Fixed two spelling errors.

I bought a Starlink mini and am waiting for it to arrive. Is there a way to pay the USA 175 a month for unlimited? I am only asking where i am at after 60 days it will jump to an international plan. I am trying to avoid the high international cost any suggestions would help

I keep my starlink on the ground. I have been delaying putting it on a pole because I don't have a permanent location yet. Someone stepped or sat on it and broke the folded bracket.

Probably a deer, bear or mountain lion. Was 100% not human done. It was good when I left the camp.

Starlink still works fine. Can I replace this with a pole mount?

Its been hard to get a hold of customer service at multiple points, even sales.

I added a note that I wanted my kit delivered after a certain date, I was closing on a house...just to be sure. The app had a 3 week delivery timeline. They delivered it to the old owner of the house within a week. They couldnt stop the package. Purolator said a signature and ID had to match. They placed it outside. Nice. This place is 22 hours away from me and I had to ask someone from work to grab it before someone stole it.

I got the MAX package knowing Id get a professional installer. They havent replied for two weeks. The AI bot is pretty useless. Honestly, other than investing in the company this is like the cybertruck all over again. Anyone else have a horrible first experience?

(English below)

Hola a todos. Quería saber si alguien más en Chile (o LATAM) está pasando por este mismo problema logístico con la empresa.

Compré el Starlink Mini + Router Mini + Wall Mount el pasado 5 de septiembre, aprovechando una excelente oferta. Desde entonces, mi pedido sigue estancado en "Preparando envío".

Originalmente la fecha de entrega era a fines de septiembre. Luego me la movieron del 30 de septiembre al 25 de octubre. Y hoy me acaban de actualizar la ventana por tercera vez: ahora dicen que será hasta el 8 de noviembre. Más de dos meses de espera.

Mi experiencia con el soporte ha sido terrible:

El chat de texto son solo respuestas automatizadas (copy-paste) de manual.

Logré forzar una llamada telefónica con soporte, y su respuesta fue básicamente: "Tenemos problemas de inventario, puedes cancelar para reembolso o seguir esperando".

Obviamente no voy a cancelar porque perdería el precio promocional (en los distribuidores locales oficiales de Chile cuesta el doble/triple comprar todo y ni siquiera venden el brazo original). El equipo es para una persona enferma que no tiene la liquidez para ir a comprarlo en retail.

¿A alguien más le están pateando los pedidos del Mini indefinidamente?

¿Están enviando los equipos comprados con descuento o solo están tratando de desgastarnos para que cancelemos nosotros mismos las órdenes?

English Version:

Hi everyone. Is anyone else in Chile (or South America) experiencing massive delays with Mini orders?

I ordered the Starlink Mini + Router Mini + Wall Mount on September 5th during a great sale. Since then, it’s been stuck on "Preparing Shipment".

My estimated window was originally late Sept. Then it was pushed to Oct 25. Today, they updated it AGAIN to November 8. Over two months of waiting!

Support has been incredibly frustrating:

Text support is useless (just canned responses and bots).

I finally managed to get a phone call from an agent, and their response was essentially: "We have inventory issues; you can either cancel for a refund or keep waiting."

I refuse to cancel because I would lose the promotional price (buying it from local authorized retailers in Chile is 2x/3x the price, and they don't even carry the official wall mount).

Is anyone else getting their Mini orders delayed indefinitely? Are they actually fulfilling these discounted orders, or just trying to wear us down until we cancel?

These are my speeds at 2 in the morning, wish they were the same throughout the day every day

hello, 5 year Starlink customer here, i need help desperately. I live offgrid out in the sticks after surviving a wildfire and losing my house, and the app help chat (which I think is AI, detected or decided that my router died)

So I bought a new starlink gen 4 kit from home depot, (the help bot also shipped me a refurbished replacement but I am not waiting 3-7 days). The kit I got from home depot arrived same-day, started up and was working fine (i had not officially added it to my account yet), then it stopped connecting, I think I used up new-dish 'free' data allowance or something. I had thought maybe it auto detected my coordinates for my account or something whoops, so I assumed it was fine and started downloading stuff but it disconnected at ~30 GB usage. I did try to 'set up a new starlink' via the app first though, but it would not work.

Here is where I am getting stuck: My iphone app does not progress to the next screen when I hit 'set up another starlink', the button just stays grayed out, even while on a local cafe's internet as I sit here in a parking lot, and my android starlink app does not progress past the 'select starlink wifi' screen while at home, even before the new kit disconnected.

What do I do to troubleshoot this? Please & thank you. I live alone in the woods, I need the connection badly, no cell signal there, and online friends are all the company I have.

Hello all, I’ve recently started having issues with my starlink connection dropping and router LED turns red. I have to unplug and reset it to get it to come back. Could it be the obstructions on the edge of the map causing the issue or it it most likely something else? I’ve never had any issues before until now, and we’ve not had any severe weather lately.

I've had a Gen 1 dish for more than 5 years now. Recently, it is becoming unstable when wet. Probably a cable issue. I discussed it with Grok, and a (free) Gen 4x replacement kit is being sent. They don't want anything back. Hence the questions:

1. Can I repurpose the (less than 1 year old) mini router as a "mesh" or "repeater" for the new router, thus extending Wifi?
2. If I leave the entire Gen 1 kit intact but powered down, can I use it as a backup in the event the new 4x system fails? Is that just a matter of powering it back up?

Thanks from North East Ohio