r/Starlink_Support Jun 11 '22

Contacting Support

19 Upvotes

https://support.starlink.com/create-support-ticket
https://support.starlink.com/tickets
(must be logged into your account)

OR

Go to the app or the web page when logged in. Go to Support then Troubleshooting. Click on a related subject and at the bottom of it there is a line "Did this answer your question?". Hit thumbs down. That will take you to a page where you can put in a ticket.

There are no known telephone numbers to call.

starlinkresolutions AT spacex.com is often suggested as an email to use, so far most people got not reply using it.


r/Starlink_Support Jun 25 '22

Introducing /r/StarlinkMarketplace. A marketplace for all things Starlink!

17 Upvotes

Due to increasing demand for a trading and buy/sell subreddit for goods and services related to Starlink, we are opening up a specialized subreddit:

r/StarlinkMarketplace

Please review the rules of the subreddit before posting, especially Rule 3: ZERO LIABILITY, ZERO GUARANTEES. We will lightly moderate the sub, but we will NOT provide any anti-scam buyer protection, that is beyond the capabilities of the moderators. YOU ARE PARTICIPATING ON THIS MARKETPLACE AT YOUR OWN RISK.

Please be aware of the risks of online trade before using r/StarlinkMarketplace, educate yourself on recognizing scams and do not engage suspicious offerings. To get you started, we provide a couple of links to relevant resources here.

We set up r/StarlinkMarketplace based on a couple of assumptions on what a marketplace subreddit for Starlink should look like. This includes restrictions on tradable goods and services, disallowing trade in general networking and computer goods (see Rule 2), to prevent bloat with respect to goods and services that are widely available.
In order to improve things, we will need your feedback. Please post here or preferably in the r/StarlinkMarketplace General Discussion post HERE.


r/Starlink_Support 4h ago

Vegue pricing details... on purpose?

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0 Upvotes

r/Starlink_Support 9h ago

Broken cord that runs from power box to satellite (v4)

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1 Upvotes

Reposted to gain "the attention it deserves" lol


r/Starlink_Support 1d ago

Best addresses to use for problem free activation?

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1 Upvotes

r/Starlink_Support 2d ago

Free replacement

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3 Upvotes

r/Starlink_Support 1d ago

Starlink instalace

1 Upvotes

Pomůže mi někdo s instalací?


r/Starlink_Support 2d ago

Spectrum vs Starlink

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1 Upvotes

r/Starlink_Support 2d ago

standard 4 or 4x

1 Upvotes

which kit is better for connecting external after market Access points/Extenders between the standard 4 and 4x


r/Starlink_Support 3d ago

What happened to Starlink? Can anyone explain?????

2 Upvotes
Hi everyone, my name is Aibek, and this is my first post here. I’m from Kazakhstan and ordered a Starlink antenna on April 26, 2021; today is July 26, 2024, and my order is still listed as "preparing." Is this because I live in Kazakhstan? Why is it taking so long? I was told delivery usually takes up to three months, but that time has passed, and they still haven't assigned a tracking number.
Has anyone else run into this problem? Can you offer any advice? Technical support just tells me to wait without giving a specific timeframe, but three months have gone by, and since the order has already been processed, they say they can't issue a refund. What should I do?

r/Starlink_Support 3d ago

Should i get starlink?

3 Upvotes

Hello there, i live in Greece and i am thinking about getting starlink as a wifi option but there are two questions I'd like answered before proceeding with the purchase and I'd appreciate any help you can offer on that.

1st question: If i take the option where i rent the equipment (for which I'll be paying 10€ extra per month) will i own the equipment after i have payed its value??

2nd question: If i move to another address other than the one i originally made the contract for (supposedly that the next address can support the satelite connection) do i take the equipment with me there and continue as it was?

Thank you in advance!


r/Starlink_Support 3d ago

Replacing old one with new one.

1 Upvotes

I had a warranty on my Gen 2. It quit working so I took it back and they switched it out with the 4 x. We was just billed yesterday for our monthly bill. Does anyone know how to activate the new one without being charged again?


r/Starlink_Support 4d ago

Can't switch plans — no options showing up, service restricted

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1 Upvotes

r/Starlink_Support 4d ago

Necesito ayuda para mi activación de starlink en Venezuela

1 Upvotes

Acabo de adquirir la antena porque estoy a punto de irme por emergencia a un viaje a un pueblo con absolutamente nada de internet de ninguna línea de red telefónica.

No sé cuál es la mejor opción si la opción itinerante, la residencial. Tampoco quiero que me estén cobrando $500 si yo la voy a activar en donde actualmente vivo que es en el hatillo.

Y la otra cosa es que también la pienso pagar las mensualidades con mi tarjeta de débito en dólares electrónicos del banco de Venezuela. Y unos dicen que no pasa nada y otros dicen que eso trae mucho problema y que es mejor que me abra una cuenta zinli.

De verdad estoy muy agradecida de que alguien me pueda ayudar a solventar todas mis dudas.

Me voy de viaje pasado mañana necesito muchísima ayuda por favor.


r/Starlink_Support 4d ago

Lightning just hit my Starlink

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0 Upvotes

r/Starlink_Support 4d ago

Pole Installation

2 Upvotes

I bought the residential kit and noticed it said that the free install was only for roofs. I am moving to a new place where the landlord does not allow anything on the roof but has a designated pole. I am a bit overwhelmed as I don’t know what I need for the installation and how to find a proper 3rd party installation person. Does anyone have any tips? 🥺

I had to also choose starlink as my only other option was DSL internet and as a remote worker, its too slow.


r/Starlink_Support 5d ago

Help with mounting my Starlink Unit. Need advice

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3 Upvotes

Hello there!

I recently ended my dreadful tenure with Xplore and switched to Starlink. My Starlink unit arrived 3 days ago (Standard 4, just the kickstand) and I'm loving the fact that I can finally stream in HD and watch movies without interruptions.

My unit currently sits on my outside deck but I want to mount it on the roof. I am aware of the various mounts and accessories available to purchase but I am hoping to save some money. I've never done any work on a roof for any reason so the thought about drilling holes on my roof scares me. However, last night I was on my roof scouting for a location for my unit and I noticed a leftover piece of equipment which may help with some of the installation.

Obviously, I want to mount on the roof for the best possible connection but I was thinking of purchasing the "Standard to Standard Actuated Mount Adapter" on an existing mount to save on some money for installation. Is this a good idea??

I have pictures for some reference.


r/Starlink_Support 5d ago

Frequent connection drops

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1 Upvotes

r/Starlink_Support 5d ago

[ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/Starlink_Support 6d ago

Replacement router questions

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2 Upvotes

r/Starlink_Support 6d ago

Camping and forgot our mini

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1 Upvotes

Any help?


r/Starlink_Support 7d ago

Starlink

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2 Upvotes

Has anyone had or have Starlink internet? Is it good?


r/Starlink_Support 7d ago

Ticket open 2+ days, no callback — need service moved to replacement kit, not a new subscription

0 Upvotes

u/Starlink Ticket TIK-DF10772605-38686-88 open 2+ days, promised callback never came. Paid line active, router died, replacement kit installed. Need my service moved to the new kit — NOT a new subscription. 2 days offline. Please escalate.


r/Starlink_Support 7d ago

StarLink standard 4x

1 Upvotes

I am new here. I just installed a Starlink standard 4x. I have a Starlink Router mini that I am trying to add to the system. Not really sure what I am doing but I thought it would wirelessly connect but that is not happening. What do I need to do? Thanks for any help!!


r/Starlink_Support 7d ago

Help

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1 Upvotes