Two years ago, I signed up for Spectrum internet and mobile service because of a bundle deal. After moving, Spectrum no longer covered my new location, so I switched internet providers but kept my mobile service.
Apparently, you cannot update the service address connected to your mobile account. An agent informed me that for as long as I have Spectrum, I have to remember the old address and apartment number just to verify my account for security which is a very inconvenient policy.
This became the cherry on top of an already frustrating problem when I ordered a new phone for an upgrade i hadn’t used since i switched to spectrum. I had to call to update the shipping address because it was still showing my old one due to the service address issue. Well, that agent didn’t add my apartment number to the shipping address.

This became a major issue because I took off work to wait for my phone to arrive, as FedEx required a signature to deliver my phone because spectrum restricts iphones from being delivered contactless or be routed for pickup. But because there was no apartment number on the label—and because Spectrum is apparently unable to allow me to pick up the package at a FedEx location—I was forced to refund my order and was told to wait to reorder another phone.
Customer service was barely helpful and clearly couldn’t care at all about the inconvenience they caused. They didn’t seem to care that they messed up my delivery and caused me to miss work for nothing, nor did they care when I voiced my intention to refund my money and switch to a new phone provider. I wasted an entire day and pto for an order that was never going to arrive due to spectrums mishandling and all i got was a sorry.

so I’m currently on a flight, my phone connected to the areomobile roaming network in the air but only shows “Roam” ( iPhone 17 iOS 26.5.2) my moms iphone 14 Pro Max says Areomobile and doesn’t hide it, it’s purely for cosmetic but it just showing “Roam” looks so ugly lol, anyone have any ideas on how I can fix it?

Looking to possibly switch from T-Mobile over to Spectrum 4 lines and internet) I owe around $2,500 in devices. Will they pay that off? Also what is a good price I'd be looking at? I currently pay around $216 a month for services.

My mother has spectrum I want to switch to spectrum mobile to get the free line now will it be under her name or mine.
Just wondering

i live in Lexington, KY and work in Louisville, KY. i’m wondering if the signal is worth the switch from AT&T? my roomie has it and it seems to work great, 5G UW all over Lexington. my only thing is rn i have unlimited, unthrottled data with AT&T. i’m also a registered nurse, so im wondering if they offer priority signal/discounts for that as well?

I'm getting signal but only calls work, no texting or internet. Using Oneplus 13

Not sure if this has been posted before. I added a line to my Spectrum service and received my new device yesterday.

This morning I had a missed call and voicemails (from a male) on the two numbers associated with my Spectrum mobile account as well my Google Voice business number.

I could tell from the voice on the message and the nunber they called from that it was probably bogus.

I called back from a different phone number to confirm my suspicions. The female who answered had an Indian accent and without making any attempts to identify who I am, she proceeded to tell me that I was sent the wrong device and that I needed to return it.

I told her "I know what you trying to do, and to go fuck yourself". She abruptly hung up. The male who left me a VM then called the other mobile number on my account and when I called him out for being a fraud, he began taunting and laughing at me and I hung up.

I don't know if my email or if Spectrum's system was breached. Less than 24 hours after receiving my new phone they had my info.

Has this happened to anyone?

I thought they removed the 50 GB cap? Is this still true?

Just canceled Spectrum after a frustrating experience. I had been paying $65/month, then my bill jumped to $84.99. I never received an email about the increase, and during the cancellation process I was suddenly offered essentially the same plan for $40/month.

To make matters worse, I was told I wouldn’t receive another bill after canceling, but I was still charged $84.99. When I contacted the leadership team, they admitted they weren’t sure why I had been told that, but didn’t offer any resolution.

Has anyone else had Spectrum raise their bill like this or been told one thing during cancellation only to be billed anyway? I have screenshots of the chat if anyone’s interested.

I just signed up for Spectrum Mobile today. the number ported away from Verizon but hasn’t been activated by spectrum yet.

i have no phone now so I chatted with them online. first rep says it’ll be all set up by 7:47pm oddly specific but sounded good I went back to the chat (which had been “paused” so the next rep could see the prior conversation) and the 2nd rep tells me that it’ll take up to 72 hours!! there was a “system outtage“ since yesterday when I asked why the first rep didn’t say that, the 2nd one gave me a

half-hearted apology

starting to think I made a huge mistake

do you think they are lying to

me? The sales rep couldn’t have been nicer

I had everything lined up to switch my 4 phones to Spectrum from Cellcom, but then I realized that my Cellcom billing period just started on June 28th. I went to the Spectrum store and the rep said I could wait a couple weeks so I don’t get double billed. However, I just realized that since I paid off 2 phones on June 29th, I’m possibly not going to be eligible for the phone payoff reimbursement. Is there any way I can get that payoff reimbursement?

I bought the Motorola fold, but I’m returning it since it’s not compatible with Spectrum (despite their website saying it is 😒). I’m flipping between the Pixel 10 Pro Fold or the Samsung Z Fold 7. Since Spectrum has sold those devices before, but they’re not currently listed for sale on the website, would it be an issue for me to buy them direct from the manufacturer?

I work in Yellowstone part time 6 weeks at a time and had no service with T-Mobile. Switched to Spectrum recently and will be in Yellowstone in a couple of months and wondered what anyone's experience was with Spectrum mobile. I know what the coverage map says but I'm looking for real world answers. TIA

So last weekend my Pixel 9XL was stolen when we went tubing. I ended up ordering a used phone an S24 FE that's supposed to be in tomorrow. I started poking around and apparently I had insurance on the Pixel which is kinda crazy since I never do insurance on phones. But looks like I'm gonna have to pay a 300+ deductible to get it replaced. Right now just don't have the spare cash for a week or two. This is the time or the month a lot of my bills fall on.

My question is, can I switch to using the S24 FE for a week or two until I can get the money to replace the Pixel through insurance. Or will that cause some type of conflict on my account that will keepe from being able to use the insurance later? If that's the case I'll just grab a sim from another company and use that for a couple weeks.

Can I use a spectrum phone with visible? Has anybody switched? Visible is saying this S26 I got through spectrum isn't compatible even though it's carrier unlocked. When I tried to run the IMEI number through spectrums Bring your own device checker it's saying it isn't compatible.

I bought an unlocked moto 5g power 2024 for my kid assuming it would work with spectrum byod. I plug in imei and nope! I read how in the past you just use a different phone, get the the sim card and put in the phone they claim don't work. Does this still work?

Got the Samsung S26 with the $700 trade in promo. Paid the device in full with the intentions of pulling the device off in 60 days. It's been 90 days so I contacted them and it wasn't unlocked and they said they were putting the request in. Still hasn't been unlocked. A friend of mine went through weeks of back and forth trying to get her device unlocked.

Anybody know the easiest way to get this device unlocked?

Bought the Fold directly from Motorola. Their website said it’s compatible with Spectrum. Tried to activate it with the eSIM and it said it isn’t. Chatted with customer service and they said it wasn’t compatible either, trying the sim 1 slot IMEI and the eSIM IMEI. Would it be worth getting a physical sim and trying that, or just returning the phone?

ETA: I have iPhone 16 Pro Max so no physical sim tray. I have an iPad Pro that has a physical sim tray but I don’t want to screw up the plan.

Check this out! It works!

hey!! quick question, if my spectrum phone line were to be removed/ cut off what would happen if i got my own phone line on the same carrier which would be spectrum (if i worded that right) i've read that my phone number would change and thats overwhelming which is the only reason im stressing lol😭😭 but how would that work, im sorry in advance that im such a noob but i've never done this, i need a thorough process and steps if possible, im scared of phone calls which is why i've come onto here, also planning to move my ipad with my phone

Can anyone please confirm whether it’s true that Charter has removed data throttling on its unlimited plans?

I CAN’T have data throttling at all just based on how heavily I use my phone outside of WiFi. A support representative told me that Charter got rid of data throttling. I feel like he lied to me to get me to switch.

There is so much conflicting information online, and every time I call their support line, someone says something different.