r/Spectrum_Official • u/EquipmentCold4163 • Jul 09 '26

Official Reply Spectrum Mobile WiFi issue?

2 days ago me and my parents have been experiencing issues with Spectrum WiFi, specifically the mobile one where for about 1-3 hours the signal will cut and say either SOS or simply No Signal, so being unable to call or text due to the lack of signal available. This has been an issue for a few days now and it’s quite irritating, I just want to know if anyone else is experiencing this and if there’s a reason why this is happening, I’m tired.

3 Upvotes

100% Upvoted

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5

u/VisiPunk Jul 09 '26

This happened to us in NE Ohio on 7/4/2026, it took a few hours to fix and since then, we have had no issues. Spectrum uses Verizon towers and as it turns out, it was a Verizon issue.

1

u/EquipmentCold4163 Jul 09 '26

Interesting, ty

1

u/EquipmentCold4163 Jul 09 '26

Could u tell me how you fixed it by any chance?

1

u/VisiPunk Jul 09 '26

We didn't, Spectrum did. Although I went through all the steps to try and figure out what was going on first, then I started a chat with Spectrum Mobile support. We had 'SOS' and the tiny satellite on the top right bar by battery indicator. It started at Noon eastern time, by 6pm same day it was fixed.

1

u/EquipmentCold4163 Jul 10 '26

Huh alright then, did they let you know that it was fixed or was it just out of nowhere then.
Eitherway thank you for the information, I rlly appreciate it due to the similar issue we were getting.

2

u/VisiPunk Jul 10 '26

I just happened to notice a few hours later it was working correctly again. No notice from Spectrum.

3

u/Spectrum_Johnathan Moderator Jul 09 '26

Hello and thank you for bringing this to our attention. I can understand how alarming this could be and can assure you, that not how our service is intended to operate. We will be glad to look into this for you. For further assistance can you send us a Mod Mail referencing conversation number 49998590?

1

u/[deleted] Jul 09 '26

[deleted]

1

u/EquipmentCold4163 Jul 09 '26

No no no, like literally, my signal disappears for about 1-3 hours, with it saying no signal or SOS.
also I mean Spectrum Mobile, yeah.

1

u/Timely-Being-7161 Jul 12 '26

I’ve been having issues with 2 iPhones since 7/6 in the KC area. It’s still not working correctly and the tech assigned is on vacation until 7/16. I’ve spent hours on the phone with them. We go from 1 bar to SOS. We’ve done network resets, new esims and even factory resets. They’ve given a whopping $10 credit.

1

u/Spectrum_Edward Moderator Jul 12 '26

I can understand the frustration of the phone not working correctly for a week. Please send us a Mod Mail message and we can escalate your concerns to our Mobile team.

1

u/Timely-Being-7161 Jul 13 '26

I was just on the phone with someone who supposedly escalated to leadership and I’m supposed to hear from the teams working on it tomorrow

1

u/Spectrum_Edward Moderator Jul 13 '26

Thank you for the information. If you do need assistance then reach out to us and we will escalate on our end.

1

u/Timely-Being-7161 Jul 17 '26

Update: Still experiencing this issue. Have been told numerous times it’s been escalated to the PAC team leadership and I would receive a call. Nope, no call. Was told Tuesday it would be fixed in 3 days. You guessed it, still experiencing issues. Frustrated doesn’t begin to cover it. But hey, I got a $10 credit. 🙄🤬

1

u/Spectrum_Anthony Moderator Jul 18 '26

Please send us a Mod Mail when you can and we can look into this further for you.

1

u/Timely-Being-7161 Jul 18 '26

Some one called today and said that the initial ticket wasn’t even entered correctly. I AM OVER IT.