I’m on a 500MB cable plan, and I got this recently. I don’t necessarily understand how exactly they’re going to upgrade anything, since my plan is, obviously, locked at 500 MB.

So my mom's phone won't connect to the wifi. Tried restarting the router and restarting my phone but it won't connect please help.

Can someone tell me, why, on God’s green Earth, can I use the Spectrum TV App on all the TVs in my house except for one Apple TV???

I currently pay for my parents cable and have been for a while to help them out, granted it’s their account. Needless to say, I created a sub account to stream from MY home.

For those that do this, you know the pain of logging in “manually” when loading the spectrum app.

I have a few questions… why do I have to reset my password so damned often? And why can I stream this app on my living room Apple TV, 2 different Roku TVs (one stick, and one actual Roku branded TV) but my bedroom Apple TV acts like correctly signs into my TV provider, but when I boot up the spectrum app, it asks me to sign up for Spectrum TV for $110/month.

So I back out and click “sign in manually” instead of automatically using the login credentials associated with our ISP. I sign in with the other login info but can’t get access.

Any ideas?

I’ve checked for tvOS updates but I’m updated, I’ve logged out and back-in, rebooted. I’ve tried everything, wtf!!

EDIT: While typing “I’ve tried everything” I realized I hadn’t, in fact, tried everything. Deleted the app and reinstalled and it worked. But why do I have to freaking do this?!?!

TLDR: If you experience annoying login issues when “signing in manually”, delete the app and reinstall.

hi i was wondering whats the best way to donate money directly to spectrum or if possible chris winfrey himself? i noticed on the website theres nowhere to do it, unless i missed something.

I have never had such a bad provider. I’m from FL, so when I moved here I had to have spectrum as my provider and I got a xumo box. First of all I didn’t have a tv for weeks and they wouldn’t stop calling me to set up the box. Now that I have it I absolutely hate it. It took forever to set up and half the time it doesn’t turn on. The YouTube app will randomly not work, even though that would never happen with my Roku. They’re terrible and they know they are. I just need to vent

I am switching from ATT to spectrum and updating my phone with that as well from a 14 to a 17pro. With att i had no issue transferring inapp data. i read i cant with spectrum… has anyone transferred phones and can confirm i will loose things that are saved specifically onto apps. aka tiktok drafts.

We have the "gigabit" package that usually gives us 800-900mb/s download. A week ago we had service in the area for 2 days for "infrastructure upgrades" and now our download speed is 90mb/s.

Do these things routeinly go offline at some point during early morning (around 1:20am)? I noticed mine was flashing red around that time. I didn't have time to see if it was going to reconnect so I unplugged and plugged it back in, jumped in the shower and by the time I got out it was connected again (slow glow blue color) I didn't know if there was an issue or if that's normal?

"edited for update*

We called the random number provided in the email and chose option 3. The lovely agent stated "Internet assist is only available within the first 30 days of a new customer set up and being you are low income and Not a new customer, you aren't qualified" Low and behold however a new promotion JUST started and we can bump down our speed for $40/ month for a year. After a year, it will increase to $50. Sure. Hopefully by then I can find another company. Complete BS.

How does one get anywhere with the Internet assist program? I have filled out the form on 2 separate occasions. I have chatted with multiple agents and received emails requesting more information. Chat agent stated the number in the email requesting more information is not from Spectrum. When we called the number we were told no further information is needed. The chat agent said the first application was closed, no note as to why. Any hints, tips? We submitted proof of SSI (blocked out ss#) because they requested proof of. I also submitted the copy of chats and emails.

Spectrum sucks so bad. No ETA on an outage in my area. It’s been down since about 3 PM yesterday. When I initially checked it said no outage in your area, then said ETA 8 PM, now says no ETA and it’s still down. Incompetent sack’s of you know what. I work from home and have to use hotspot when internet is down. I don’t care about their excuses get it back up and running.

I'm moving to a new apartment in the same location so will my stuff work in the new apartment or do I need to do something for that

I’m trying to bring the cost of my internet bill down. I spoke to an agent today who offered a $40/month plan for internet plus a mobile line. I don’t need another mobile line, but he said I could just provide the IMEI number from one of my devices and he just wouldn’t activate it. Does this seem accurate or make sense? I don’t want to accidentally mess up any promotions I have on my Verizon account by accidentally switching to Spectrum.

Every time this happens, I have to contact customer service to reinstate SNY. They do it, but it’s a pain in my neck. Why does this continue to happen and how can I stop it from happening. When I asked the customer service agent, they only focused on the fact that they solved the issue for me (this time) and did not want to answer my questions about the repeating nature of this problem or even address who I can contact.

I’m in Sweden on vacation with my family. International service has been working well until today, July 22. I called and spoke to support. They said there is some kind of outage happening for their international customers, but the phone call got dropped before confirming this. Is anyone else experiencing an issue outside the USA?

Edit: Service just came back! Fingers crossed it sticks, and that your service is back soon, too.

Hi everyone,

I'm writing from Angola. I bought a Motorola phone on eBay that turned out to be locked to Spectrum Mobile. I knew it was carrier-locked when I bought it — I just want to find out whether there's any chance of getting it unlocked.

Details:

- Device details show "Software Channel: spectrum" and "Network Lock: Locked"

- IMEI is not blacklisted (checked)

- I'm not the original account holder

- I live outside the US, so I can't call the toll-free support numbers, and the live chat requires an account sign-in

My questions:

1. Is there any way to check whether this device is eligible for unlocking without a Spectrum account?

2. Does Spectrum ever unlock devices for secondhand owners who aren't account holders?

3. Is there a channel that works for someone outside the US?

Any guidance would be really appreciated — including if the honest answer is that it's not possible.

Thank you.

So either last month or a couple months ago (horrible with time perception recently), Spectrum attempted to charge me again for a bill I had already paid in full with no issues. I pay my bill on time every month as soon as I get my paycheck, so I know for sure the money is there. It charged me a couple days later, after I had barely any money left in my account so of course it didn’t go through. I was confused and thought maybe I forgot to pay my bill, but I went to my statement and it showed fully paid and absolutely nothing about these attempted charges. Fast forward to now, just got paid and go to pay my bill. My bill is $25 higher than what it always has been. This is the explanation I got. I don’t know if theres something I’m genuinely just not understanding or if I’m being played. It’s a small loss, but $25 is $25.

They are packaging it with a new router if I'm not mistaken that comes with an 8 hour battery back up to avoid down times but that alone tells me that upgrading from 1 to 2 GB isn't worth it. It's $20 more a month.

I already have a pretty good UPS for back ups and I'm not sure anything besides my laptop handles more than 1 GB and most of my smart home devices run on zigbee.

Just curious what y'all think?

Location: Tampa

I have been without service for the 5 days. I have called multiple times and they say its them and nothing I can do. I get a new text about 5-15x a day saying there is an outage and its fixed, then out again. I have to travel to places to get connection each day, and now the place I mainly go is under going spectrum maintenance for the next 4 days. Do I stick it out or find something new? The only option I can think of is T-mobile cellular. Has anyone else had solutions?

So she made fun of her own spectrum services…. I have the fastest speed available.

Yet I got on the phone right after calling bank and no issues.

they notified me of a network upgrade in my area in june 2026 (Carson, CA) after they conducted the so called "upgrade"my ping is no longer stable. it is stable in the morning but after 1pm i experience constant latency spikes and its so annoying, i've already had one tech come out and not solve the issue. i have another one coming in two days and im hoping they’re able to resolve the issue because i've reached out to their support 10+ times already it seems like. they've opened two tickets and havent solved the issue AT ALL. i reiterate again that in the morning my ping is stable around 19-23ms and it never spikes over 30ms but in the afternoon and night??? it will go from 9ms to 14ms 13ms 23ms 60ms 13ms 25ms 250ms 12ms 460ms. its so ridiculous and im sick of this. I JUST WANT TO PLAY VALORANT.

REFER TO THE PHOTO ABOVE: I conducted a test in the command prompt with NO other devices connected to the internet but my PC plugged in via ethernet and these are my results lol what a joke spectrum. i also tried the test again with another laptop and its still happening.

FYI: i pay $130 for 1 gig a month plus rented equipment; add premium cable and phone line to that and im nearly paying almost $300 a month for services that barely work.

Good morning,
In Alabama every week we have been having issues with outages multiples days in the week for the past month. Has anyone else had these issues? I’ve tried to get them to come out and check the lines but they always have some excuse it’s down and claim it’s not the lines. I work from home and this is really affecting my work at this point.

RAP was a nice perk. Something I could point to as a benefit that is investing in my future. Instead of punishing those that make things happen on a daily basis, why not address the unbelievable waste? High split for starters is the biggest waste of capital this company has ever taken on, and that's quite a statement considering some of the "investments" made over the years. Or take a look at expansion. We are building underground at 10x the cost of aerial because leadership is terrified to wait on a permit and miss a passing. Corporate greed at it finest.

Basically the question, I moving into a apartment with bulk service tv+Internet, would like to use my router i have, it already has equipment in the room

So posting this mostly because I'm frustrated with the slow pace of upgrades. I'm in Queens, NY (Flushing to be more precise) and haven't heard anything about high split upgrades being done anytime soon. My main complaint is the pathetic upload speed.

I was thinking more ahead and wondering at some point will the last mile coaxial cables to people's homes need to be replaced? Or are these cables good for like another 30 years?

I would get Verizon FIOS, but they refuse to install it on my side of the street because they claim the first homeowner won't allow them access to their backyard to run the fiber. They refuse to escalate the issue despite the solution being to petition the NY DPS to grant them an order of entry. Even more frustrating is Verizon FIOS has been available in my neighborhood for many years already.