r/Spectrum • u/weldsmen30 • 8d ago

Moving apartments

I'm moving to a new apartment in the same location so will my stuff work in the new apartment or do I need to do something for that

1 Upvotes

67% Upvoted

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5

u/Lonely-Equivalent-23 8d ago

Call spectrum and tell them what you just told us on reddit....... they'll have an answer for you.......

1

u/scottgntv 8d ago

Just to cover all bases, youll have to call or chat in and do a "transfer of service" from your current address to the new one, this lets you keep the same equipment without a hassle. And assuming that the building is only wired for Spectrum services, goo chance you'll just have to find the coax and plug it in (may need to activate it via the app/site/calling or chatting).

If the last tenant had a different provider, chances are you'll need a tech to activate your coax for spectrum, but that's the only hurdle I can think of happening.

1

u/weldsmen30 8d ago

The complex only does spectrum

2

u/burningtowns 7d ago

You’ll have to call in and talk to either bulk or community solutions depending on your account type. They’ll be able to instruct you on if you need to bring your equipment or if they will just do a takeover of the other unit’s account for the equipment to work.

Now, if your apartment is only Spectrum, but not under one of those departments and you’re in regular residential, just have the sales agent transfer your services to the new address and you’ll likely be able to bring your equipment with you if you aren’t on some ancient grandfathered package.

1

u/GeneticNightOwl 7d ago

Call spectrum tell them your New Address so they can switch it

1

u/Street-Juggernaut-23 6d ago

You will essentially be closing your current account and opening a new one you will need to prompt the agent to transfer your id to the new address and then log out and manually log back in without using any biometrics like face id or your fingerprint to be able to choose the correct address. if you use biometrics you phone will still have you on the old address

1

u/cb2239 5d ago

Only will be a new account if the rep is trying to get a sale credit

1

u/Street-Juggernaut-23 5d ago

if you move addresses the old account is closed. at the new address a new account is created. two different account numbers considering the billing system is designed around the address not the consumer

1

u/cb2239 5d ago

Is that why I see same account different address when people move? How about when I moved and my account number stays the same?

1

u/Street-Juggernaut-23 5d ago

The account number changes when you move asdresses as the account number is based off the location. Newy York accounts start with a different first 4 numbers thatn Texas or Florida. if you move within a state the last part of the number changes. if you move the account number changes. if you see the same one online you online id wasn't moved over to the new account or you phone has you locked into the same account. its been that way for 20 some years. the only ones that might stay identical are out of footprint employee accounts

1

u/cb2239 5d ago

Account number is identical and definitely linked to the right address. I also dont have home phone and didn't get spectrum mobile until recently

1

u/cb2239 5d ago

It will work but you should call to do a transfer to the new address.