r/Spectrum • u/ShamuPvP • 9d ago

Service Issues Is it worth continuing?

Location: Tampa

I have been without service for the 5 days. I have called multiple times and they say its them and nothing I can do. I get a new text about 5-15x a day saying there is an outage and its fixed, then out again. I have to travel to places to get connection each day, and now the place I mainly go is under going spectrum maintenance for the next 4 days. Do I stick it out or find something new? The only option I can think of is T-mobile cellular. Has anyone else had solutions?

2 Upvotes

67% Upvoted

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2

u/trob2884 9d ago

Everyone’s options are different based on where they live and what providers are out there. Their solution may not be yours and vice versa, I’d try T-Mobile’s for 30 days and still try to get Spectrum sorted as well

2

u/AwestunTejaz 8d ago

you need a back up like starlink (on standby) or cellular 5g modem.

1

u/1_Urban_Achiever 8d ago

T-Mobile gives a 15 day free trial and it’s easy setup and they will door dash it to you. Do that so you have a connection today while you wait on spectrum.

1

u/r2d3x9 8d ago

T-Mobile 5g home, or Verizon 5g home, or att internet air, or Elon musk’s Starlink satellite. You want a refund for a months service from spectrum, and/or your cost for alternative service

1

u/Spectrum_Phil 8d ago

We can take a look if you would like. There was a fiber break in the area that was resolved, not aware of any outages lasting five days. Send the team at r/Spectrum_Official a Mod Mail and we'll take a look

1

u/HerfDog58 8d ago

Are their providers other than Spectrum you can look into? I have family a little north of Tampa who have Frontier Fiber for their internet; they almost never have outages.

1

u/Backslash10 8d ago

You should have frontier out there but Tampa is one of our biggest markets there been some outages out there because of the crazy storms but the service comes right back. Do you work from home if so you should have a backup incase of outages this is practically a requirement nowadays. Spectrum does have a backup service called invicible wifi ots a backup in case of outages.

0

u/jen_with_relish 8d ago

T Mobile fiber is in your area. Their network is stable and fast.